Xerox takes worldwide anti-counterfeiting action

OEM announced its recent support of raids and prosecutions around the world, which resulted in the confiscation of thousands of products.

Xerox stated that it has been helping to fight back against black market printer supplies in a number of countries worldwide as it recognised the damage counterfeit products have on unknowing consumers; including “damaged equipment, shoddy output and higher costs”.

Noting that the printer consumables industry is a frequent target of counterfeit distributors due to fake toner often being “indistinguishable until it is used” and so is “not often scrutinised by the consumer”, Xerox said that, according to The Imaging Supplies Coalition, the worldwide impact of counterfeiting is estimated at between $3.5 billion (€2.6 billion) and $5 billion (€3.7 billion) annually.

Xerox went on to outline the anti-counterfeiting action it has recently supported as a result, including the confiscation of more than 1,500 boxes of fake toner cartridges posing as authentic Xerox products from Chinese compatibles manufacturer Zhuhai Warmth Electronic Co., Ltd. This resulted in a cease-and-desist order being placed on the company, along with linked company Zhuhai Supricolor Image Co., Ltd., forbidding them from using fake packaging.

Further action was seen in Brazil, where two raids were conducted; with more than 1,000 counterfeit boxes of Xerox-branded toner cartridges and authentication labels confiscated by OEMs in Maringa, and more than 1,800 boxes of counterfeit Xerox products – including security labels and product identification materials – seized by Xerox and other OEMs in Londrina.

Xerox and other OEMs also had raids conducted on their behalf in Turkey, resulting in the confiscation of nearly 1,000 boxes of counterfeit Xerox products; while a man in Baltimore was sentenced for 26 years for stealing and selling $55,000 (€40,000) worth of Xerox consumables.

The OEM stated that it has “assembled a worldwide team consisting of brand protection, corporate security and legal to combat counterfeit activities”, and also cooperates with other OEMs and law-enforcement, customs and excise agencies.

Xerox added that to avoid counterfeit products and supplies, they should be purchased directly from Xerox or its authorised resellers; while looking for authentication labels should also help identify authentic products.


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