Tag: websites

By Jonathan Smit for IOL

With the increased threat of Covid-19, South Africans are being encouraged to stay home and shop online. Over the past year, local retailers have improved the safety and convenience of their e-commerce platforms, allowing customers to avoid exposure via queues and physical contact. Online stores and shopping apps are experiencing record order volumes as a result of the third wave of Covid-19.

To avoid digital payment fraud and scams, here is the list of safety precautions to follow when making purchases through your smartphone or desktop.

Before making any online purchase, your first priority is to verify the legitimacy of the merchant you’re buying from. Doing the research beforehand can save you the trouble of trying to get your money back after you’ve paid, which is considerably more difficult.

Only make purchases through secure websites: Ensure that you are on a secure domain before entering any confidential information such as your payment details. Look out for the ‘S’ in HTTPS at the start of the website’s URL, which is found in the address bar at the top of your browser. Depending on what browser you use, you will see a padlock in the left-hand side in the address bar

Read the returns and refund policy: The merchant is responsible for dealing with your order. If an issue occurs with your order, such as if you decide to cancel your order or it never arrives, you should know what your rights are and how you can expect the merchant to assist.

Read customer reviews: Take a look at comments on the merchant’s social media pages and read customer reviews on Google to ensure that the company has a good history of delivering products as promised. If something sounds too good to be true, it probably is.

Check out using secure payment options: Look up reviews on the payment options on offer before committing to checkout. You should always choose to checkout and pay with a payment method that you are familiar with and trust.

Don’t store your credit card information in a browser: When shopping online, you may be prompted to save your card details. This could be either a pop-up message within your browser or when checking out on an e-commerce website. By doing this, you could risk exposing your card holder details to other users of the device or put yourself at risk if the device is stolen.

Save card holder details to Payment Card Industry (PCI) verified merchant websites: Many websites give you an option to save your details with a tokenised ‘single-click’ style payment facility to speed up the checkout process on future purchases. This is considered safe when the site you are using is PCI accredited or if they hand off these requirements to a PCI DSS Level 1 payment processor.

Besides offering a convenient and time-saving way to make purchases, online shopping provides customers with an opportunity to support their favourite local stores without putting anyone at risk. It’s up to us as consumers to play our part in fighting the third wave of Covid-19 – this is one of the simplest ways to do so.

 

Source: IOL

Research by digitally-led marketing agency, Rogerwilco, indicates that only 25 percent of South Africa’s most popular websites have pop-ups that explicitly ask visitors for consent to collect data about their browsing activity.

With the Protection of Personal Information Act (Popia) coming into effect as of 1 July, these company websites are at risk of facing fines of up to R10 million for each breach.

At the same time, their executives could be jailed for 10 years.

While 90% of the sites do have a cookie policy, this is often hidden away, either in a notice in the website’s footer or buried elsewhere. The company websites investigated that don’t have an automated pop-up include Unisa, Takealot, World Sports Betting, Price Check, Vodacom, Private Property, Autotrader, Computicket, Zando, Clicks, Mweb, Fly Safair, Pick n Pay, Tsogo Sun Hotels, Department of Employment and Labour and SA Revenue Service, amongst others.

According to Rogerwilco chief executive, Charlie Stewart, “Popi requires that organisations take reasonably practicable steps to ensure that consumers know which of their personal information is being collected and for what purpose.”

While there is confusion as to whether or not South African websites need to ask visitors for their content to track them, Popi is largely based on the EU’s GDPR privacy bill, which requires people to ‘opt-in’ if tracking is applied.

“The penalties for non-compliance with Popi are significant, but fortunately, a 12-month grace period will apply during which organisations can get their house in order,” said Stewart.

He said, “The most shocking outcome from this research is that two years on from Cambridge Analytica, a scandal that changed the world, brands continue to play fast and loose with consumers’ data.

The debate must move beyond paying lip service to the legal compliance requirements and into a space where companies recognise that they need to restore consumer trust. Policies are not there to make the life of the marketers harder, but the experience of the customers better.”

What are cookies?

Cookies are text files that are stored on your device each time you visit a website. They store information about your activity which companies use to improve your interactions with websites. For example, if you log onto a website that uses cookies and you revisit it later, the cookies ensure that the website ‘remembers’ your information such as login and password, format settings, and website sections/pages/items viewed. This data is also sold to advertisers, which is why ads relating to a product that you previously searched for appear on other sites you visit.

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