Tag: technical issues

Source: Business Insider SA

Standard Bank clients were left frustrated by technical problems which impacted payments in the last two weeks of April. On Monday, the bank reported that persistent issues had finally been resolved and that it had launched a new service status page to keep clients up to date with any future disruptions.

Standard Bank’s services were marred by numerous technical issues in April. Clients first reported problems with the mobile banking app halfway through the month, with Standard Bank urging users to opt for internet or cell phone banking while the “technical issues” were being fixed.

A week later, the trouble with logging into the mobile app extended to internet banking. Clients, unable to access their accounts on payday, were left fuming and took to social media to voice their dissatisfaction.

Despite Standard Bank noting that its technical issues had been resolved on 24 April, many clients complained that they continued to experience problems with both internet and mobile app-based banking services.

But Standard Bank’s April problems weren’t over. On the last day of the month, the bank confirmed yet another technical problem impacting its mobile banking app, whereby the delivery of one-time PIN (OTP) numbers was disrupted. This led to delays in confirming payments and further frustrations among clients.

On Sunday, Standard Bank reported that problems with its mobile app, internet banking, ATMs and point of sale services were affecting transactions. Blame was placed on a “hardware issue” and fed-up clients threatened to jump ship, with competitors First National Bank (FNB) extending an invitation on Standard Bank’s Twitter account.

Facing a fierce backlash, Standard Bank apologised to its clients on Monday and announced the launch of a status page which would provide real-time updates on the functionality of mobile and internet banking services.

“Following the extended disruption to our banking services, we have launched a new service status page to give you real time status of our banking services and offerings,” explained Standard Bank.

“This website was developed in the interest of transparency and customer service. We always endeavour to ensure that our systems are up and always running, but technology is fallible. With this tool we can keep our customers informed in real time while our teams work to fix any issues that might occur.”

Standard Bank clients have been urged to register for immediate updates, which can be received via SMS, email, or RSS feeds. The page displays the system’s overall functionality, with anything other than the banner stating “All Systems Operational” indicating a problem with one or more services.

The service status page tracks the real-time availability of app logins, balance checks, instant money transfers, airtime, data and electricity purchases, lottery picks, business banking statements and more.

“Any disruption of our services impacts our customers adversely,” noted Standard Bank.

“While our teams worked tirelessly to solve the problem, we know that this is not what our Standard Bank customers expect from us. Our service status page is a way to keep our customers informed if we should ever experience technical issues of this kind again.”

 

Thousands affected as Google SA goes down

By Anita Froneman for CapeTown Etc

People across the country working from home during the coronavirus lockdown were affected as Google South Africa experienced technical issues on Monday, causing various applications including Gmail, Google Docs, Hangouts and Maps to be inaccessible.

“Our engineers have observed an intermittent issue accessing various Google apps including Gmail, Google Maps, etc. The issue is 3rd party (Google) related and is affecting various ISP’s in South Africa. Further updates to follow,” RSAWEB said on Twitter.

It was unsure at the time exactly what the problem was.

The issue was reported to the Google Network Operations Centre and they were investigating, according to MyBroadband. Internet Service Providers will be updated as they figure out the issue.

By Londiwe Buthelezi for Fin24

Last Thursday, all Makro stores across the country were shut following issues that caused disruption in the company’s trading system.

“Makro experienced some system-related issues this morning impacting our ability for stores to operate normally. This has now been resolved and all stores are operational … We would like to extend our sincerest apologies for the inconvenience caused to our customers,” said Makro Communications and Stakeholder Engagement Manager, Welisa Nene.

Makro tweeted an apology to customers at around 13:00 on 2 January.

“We apologise for the inconvenience caused while our stores have been closed today. We were experiencing a technical issue which has now been resolved. We are now open for trading,” it said.

Earlier in the day, customers were turned away at Makro stores in the Western Cape and Gauteng, while some remained in hopes that outlets would reopen soon.

Makro Woodmead in Sandton remained close past lunchtime, even though Makro tweeted that stores had reopened.

Massmart flagged the issue of downtime at Makro during the group’s interim results announcement in August. It said the system downtime was due to the implementation of a new system as the retailer switched from its legacy online system early in 2019.

But last year the downtime issues only affected online sales, which accounted for a mere 0.8% of all sales in Makro outlets. Signs at some of the stores on Thursday indicated that till points were also affected this time around.

Makro has 22 stores around the country trading in general merchandise, food and liquor. Nene confirmed that the downtime only impacted these 22 Makro stores across the country, and no other Massmart chains.

Follow us on social media: 

               

View our magazine archives: 

                       


My Office News Ⓒ 2017 - Designed by A Collective


SUBSCRIBE TO OUR NEWSLETTER
Top