Tag: survey

If 2020 has taught us anything, it’s that people have proven productive while working from home. And while they are increasingly keen to return to the office, it has also shown up just how the offices should adapt according to new research.

Linda Trim, director at Giant Leap, says the question is how to modify the physical office as a place for culture, connection, community-building, and innovation while still allowing for that flexibility.

“When we design for connection and communication, then people’s individual experiences in the workplace becomes the most important measure of success,” she says.

Based on our research, here are six strategies and considerations that will shape the future workplace:

1. The office should remain mostly open

Despite concerns about the pandemic, 71% of workers we surveyed would like to go back to an office that is mostly open. Through our research over the years, we have found that mostly-open environments with on-demand privacy — like phone rooms or focus rooms — are most desired by employees and return the highest effectiveness and satisfaction ratings.

2. Flexible seating and self-identifying neighbourhoods

If you’re considering a shift to more unassigned seating, people’s preferences can be complicated. “In our survey we found that most people’s preference leaned towards having an assigned desk — only 17% were willing to share. This is perhaps unsurprising given the current health crisis — but when you offer the opportunity to work in a more hybrid way, just over half of workers (51%) would be willing to trade their assigned desk for greater flexibility to choose when and where they work, “ Trim noted.

3. Most work spaces in the office should be video-conference enabled

Offices should as standard provide video conferencing that will help connect distributed teams. Most spaces will need to be enabled for video conferences, taking into account factors such as acoustics, degree of enclosure, background sightlines, technology, and more. “There will be a need to overhaul the protocols and etiquette around how we use these spaces. With video conferencing potentially occurring not just in meeting rooms, but in semi-enclosed and open spaces as well, the office may feel buzzier than before,” Trim said.

4. Shift from workstations to collaborative spaces

With fewer workers typically on-site in the future, the balance of spaces at the office will need to shift to meet worker’s needs. Allocating fewer workstations to individuals frees up space that can be repurposed for a wider variety of collaborative spaces.

At the same time, companies and organisations can’t eliminate workstations entirely.

“Our survey found space to focus on independent focus work is still the number 3 reason workers want to come into the office. To support equity for employees, some spaces for individual focus work should be included in offices going forward.”

5. Create space for culture, mentoring and connection

Awareness of what others are working on outside one’s own team is particularly important to building and maintaining company culture in a more remote work environment.

“For example, through our research we learned that fewer than half of workers participated in coaching or mentoring sessions during the pandemic — but those who did were disproportionately in executive, senior leadership or managerial roles.”

Over video calls, it’s more difficult to see when team members are struggling and more difficult to discern how to best support them. Having a physical space to connect in-person and develop team and mentoring relationships is important not only to individual growth but also to an organisation’s long-term culture.

Ultimately, what we’re seeing is an acceleration of a trend that we’ve identified in our workplace research over the last decade: people already working in a hybrid arrangement have reported the highest satisfaction with their work situation.

“Now, with the pandemic, many more workers have gained the experience of working from home — and our latest survey results show that people’s office expectations are changing to match,” Trim concludes.

Consumers slate Discovery bank in survey

By Londiwe Buthelezi for Fin24

BrandsEye’s annual SA Banking Sentiment Index reveals that African Bank had the most positive social media mentions this year.
On the other hand, Discovery Bank had the worst.

BrandsEye also found that, in the early days of the lockdown, customer queries on social media spiked by 61%.

The social distance between banks and their customers, created by Covid-19, has left many unhappy as overwhelmed banks fail to keep up with their customers’ frustrations on social media, according to the latest South African Banking Sentiment Index.

The index, compiled by customer experience data provider, BrandsEye, reveals that, during the early phases of the lockdown, more customers used social media to reach out to their banks. It spiked conversation volumes by 61%, while banks’ response rate to customers over the same period fell by 39%.

“With the influx of customers seeking assistance on digital channels, banks struggled to keep up with the demand for support on social media. 47.3% of priority customer conversation (those which require the banks’ attention and action) on social media went unanswered by the banks,” wrote BrandsEye.

Policing banks’ conduct towards their customers

While BrandsEye has compiled the South African Banking Sentiment Index annually since 2015, this year’s index was more than just about determining which bank has the most unhappy customers on social media.

The Financial Sector Conduct Authority (FSCA) used the index to gauge banks’ Banking Conduct Standard, which the regulator launched in July.

The Standard is based on the six Treating Customers Fairly (TCF) outcomes.

In the past, TCF regulations only policed the conduct of insurers as the FSCA’s predecessor, the Financial Services Board, did not regulate banks.

Looking at data that BrandsEye collected from over two million social media posts about South African banks between September 2019 to August 2020, the FSCA’s divisional executive of regulatory policy, Caroline Da Silva, said 90.7% of customer complaints on social media included issues that touched on fair or unfair treatment of customers or TCF compliance themes.

These ranged from complaints about unauthorised debit orders to complicated product structures and misleading advertising.

“Social media is indeed a rich source of conduct-related conversation that banks ought to pay close attention to. As the regulator, we are concerned with the volume of complaints that BrandsEye has identified,” wrote Da Silva in the report.

The FSCA and BrandsEye said the fact that almost half of customer conversations that required the banks’ attention and action went unanswered “should be alarming for the industry” because had banks paid more attention to these, they would have avoided reputational damage and escalation of complaints to the regulator.

But because they are missing out on doing something when these complaints surface, “they risk facing heavy fines from the regulator as well as significant reputational risks that such sanctions would generate”, read the report.

African Bank scores highest and Discovery Bank the lowest

According to the report, Nedbank and African Bank were the two most responsive banks and Discovery Bank the least responsive.

It said Discovery Bank only replied to about one out of every 10 interactions that required its attention and action.

Overall, African Bank received the most positive posts on social media over the period of data collection, followed by Capitec. Discovery had the most negative customer sentiment, scoring the lowest in net sentiment, after FNB.

On the positive side, the net sentiment score for all eight banks included in the report – which include the big four, Capitec, TymeBank, Discovery Bank and African Bank – improved by 0.9% percentage points compared to 2019.

The net sentiment score tallies the percent of positive sentiments on social media posts, minus the percent of negative sentiments.

The sentiment score around all banks’ turnaround time – which is usually the biggest source of social media users’ frustrations – also improved, a phenomenon that BrandsEye attributed to the increased adoption of digital channels by banks as a result of Covid-19.

 

Source: NEASA

The National Employers Association of South Africa (NEASA) recently conducted a survey aimed at assessing the impact of the current lockdown on small, medium and micro enterprises.

Hundreds of employers in the NEASA network participated in the survey. The analysed response to the questions posed in the survey is dealt with below:

Are SMMEs able to cope during the initial lockdown, including the two week extension?
78% of responding enterprises indicated that they do not have sufficient cash flow to see them through the lockdown period; and
despite this, 69% percent of responders are of the view that they would survive the setback presented by Covid-19 lockdown measures.

In the case of an extended lockdown (beyond April 2020):

  • 92% of enterprises indicated that they will not have sufficient cash flow; and
  • only 29,5% of enterprises were confident that they would survive the lockdown

The following expressed confidence in enduring beyond 30 April 2020:

  • 74% of enterprises in the wholesale and retail sector;
  • 70% in the services sector; and
  • 47% percent in the manufacturing sector

In the case of an extended lockdown (beyond April 2020), the following believed they would survive:

  • 30% of enterprises in wholesale and retail;
  • 29% in manufacturing; and
  • 25% in services

How have workers of SMMEs been affected?
According to the scientific methodology applied, the lockdown could result in 813 000 job losses.
The aforementioned negative impact on jobs will be somewhat mitigated over time, as businesses recover following the initial lockdown.

How many businesses have accessed financial aid measures?
56% of responders have applied to the various funds set up to assist with the alleviation of business hardships as a result of the lockdown. However, as at 13 April 2020, only 4% had received approval.

Post Covid-19 recovery measures

  • 34% of responders supported a once-off “Covid-19 recovery levy” on turnover; and
  • 44% supported the concept of a once-off “Solidarity Tax” of between 1 and 2% on personal incomes above a R240 000 per annum threshold.

Other measures

  • 32% supported increased Government spending to alleviate hardships on business and the vulnerable in society, even though it would lead to greater fiscal deficits with probable tax increases as a result;
  • 64% supported closing down the radically loss-making State Owned Enterprises (SOEs), even though it would result in job losses;
  • 3% supported increasing taxes for the foreseeable future;
  • 53% supported the launching of major public-private partnership projects, supported by Government guarantees; and
  • 48% supported Government to request IMF and/or World Bank loans, understanding that it would require significant policy reforms.

To view the full report, click here.

For many South Africans, retirement is not the life of leisure and financial freedom that it’s made out to be. In fact, the majority rely heavily on income from a salary because their pension income is insufficient to support them.

This is the startling result from the 2019 Old Mutual Savings and Investment Monitor, which has included this audience in its research for the first time.

This annual study, now in its eleventh year, tracks shifts in the financial attitudes and behaviour of South Africa’s working metropolitan population. Criteria for inclusion of retirees into the study, which was released today in Sandton, was that they receive a monthly income in some form of at least R15 000.

“Including this demographic into our study reveals the impact that many households suffer because they are financially under-prepared for their retirement,” says Lynette Nicholson, research manager at Old Mutual. “While one’s sunset years are supposed to be a time to kick back and enjoy the pleasures that life has to offer, this does not appear to be the case for many of those we surveyed. What our study shows is that as many as 92% continue to work because they are dependent on additional income to make ends meet.

The monthly contribution from a pension for nearly 80% of people makes up only 27% of their income, with other investments or savings contributing only 7%.

Nicholson says this highlights the importance of proper financial planning in one’s productive years. For many, a company pension fund is proving insufficient to support them in retirement. She says it is therefore essential to speak to a professional financial adviser who is able to help consumers navigate along a path that reduces this financial pressure later in life.

The survey results show that half of retirees are working for an employer, 36% have started a business post-retirement, while 13% have continued to be self-employed or taken up a position as a consultant.

An important context to the results is that 53% of retirees are still supporting dependent children and or grandchildren, of which 41% are supporting dependents under the age of 12.

A further 9% of respondents are supporting parents or even grandparents, with those most under pressure (26%) being classified as the Sandwich Generation because they are squeezed between supporting older as well as younger generations.

It is no surprise then that retirees are actively cutting down their expenses in order to cope financially. Those polled in the survey are tightening their belts by spending less on clothing and shoes (45%), holiday and travel (41%), eating out and entertainment (39%), electricity and water (38%), entertaining at home (37%) and cell phone air time (36%).

Similar to the results from the non-retiree market, nearly two-thirds of their income is directed toward living expenses, with 14% going to savings. Understandably, the proportion committed to insurance and medical (10%) is double that of non-retirees.

The vast majority of retiree households – 83% – have an emergency fund of some sort. Nearly 80% hold this in a bank savings account, with 35% having this unbanked or in cash. Amongst the Black respondents contributing to at least one stokvel per month 29% have their rainy-day fund in a stokvel.

Most surprising of all, is that 14% admit to having a stash of cash that their spouse or partner is not aware of.

“The lack of preparedness for retirement could be measured to some degree by only 4% of respondents leaving their pension or provident fund lump sum intact and opting to receive a monthly pension,” Nicholson says. “This is the ideal situation as these pensioners should be better equipped over the long term to survive financially.”

“The 21% of respondents who took the entirety of their pension in a lump sum are potentially worst prepared for the future. And the 75% who took a portion as a lump sum and the rest as a monthly pension made a far wiser decision.”

She adds that households that manage to reduce their indebtedness in the later stages of their life are best prepared to see through their retirement in relative comfort.

It is therefore somewhat surprising that 49% of respondents have a credit card and 51% a store card. The 23% who still have vehicle finance should also be concerned about carrying this cost in their retirement.

“Not only is it prudent to reduce monthly expenses when in retirement, but severe financial stress can be reduced by having a long-term savings plan and outlook,” Nicholson says.

Source: Old Mutual

By Tom Head for The South African 

A study released by Ipsos this year cites citizens of Mzansi as the most ignorant in the world. We came out on top of the “Misperceptions Index” – a table which charts the 38 nations surveyed about the biggest concerns in their country. South Africans are seen as being the most ignorant of the lot, after a series of questions found that we tend to overestimate and misunderstand certain issues.

The dictionary definition of “ignorant” is what’s being applied here – meaning to have “a general lack of awareness or knowledge”. This study doesn’t imply that South Africans are rude or crass.

What makes South Africans ‘ignorant’?
Of the 10 social issues analysed, South African perceptions are the worst in the following areas:

Murder rate

85% of people in South Africa believe the murder rate is higher than it actually is. Predictions averaged to be 29% higher than the actual figures.

Foreign-born prisoners

This sample size of South Africans believe that 50% of prisoners are foreigners, when in fact, that number is below 20%.

Teenage pregnancy

South Africa ranks as highly as several Latin American countries when it comes to guessing the teenage pregnancy rate. Our participants incorrectly guessed that 44% of 15-19-year-olds are having children, whereas the actual figure is 4.4%.

Most ignorant countries ranked by Ipsos
The South Africans surveyed by Ipsos tend to overestimate these figures rather than anything else. The only perception where they fell short was related to religious beliefs. In general, it was thought that 67% of our countrymen and women believe in heaven – that figure is actually up at 84%.

Brazil, The Philippines, Peru and India make up the top five “ignorant” countries. The three least ignorant countries were all Scandinavian – Sweden came out on top, with Norway and Denmark emerging as the second and third most perspective countries respectively.

Source: Media Update

According to GfK’s international ViewScape survey, which covers Africa (South Africa, Kenya and Nigeria) for the first time, 20% of South Africans who sign up for a subscription video on demand (SVOD) service such as Netflix or Showmax do so with the intention of cancelling their pay television subscription.

The study, which surveyed 1 250 people representative of urban South African adults with Internet access, shows that 90% of the country’s online adults today use at least one online video service, and that just over half are paying to view digital online content.

The study reveals that average user spends around seven hours and two minutes a day consuming video content, with broadcast television accounting for just 42% of the time South Africans spend in front of a screen.

Viewers in South Africa spend nearly as much of their daily viewing time – 39% of the total – watching free digital video sources such as YouTube and Facebook as they do on linear television.

The study also shows that people aged 18 to 24 years spend more than eight hours a day watching video content, as they tend to spend more time with free digital video than people above their age.

Benjamin Ballensiefen, managing director for sub-Saharan Africa at GfK, says, “The media industry is experiencing a revolution, as digital platforms transform viewers’ video consumption behaviour.”

“The GfK ViewScape study is one of the first to not only examine broadcast television consumption in Kenya, Nigeria and South Africa, but also to quantify how linear and online forms of content distribution fit together in the dynamic world of video consumption,” adds Ballensiefen.

The study finds that just over a third of South African adults are using streaming video on demand (SVOD) services, with only 16% of SVOD users subscribing to multiple services.

Around 23% use per-pay-view platforms such as DSTV Box Office, while about 10% download pirated content from the Internet. Around 82% still watch content on disc-based media.

“Linear and non-linear television both play significant roles in South Africa’s video landscape, though disruption from digital players poses a growing threat to the incumbents,” says Molemo Moahloli, general manager for media research and regional business development at GfK Sub Sahara Africa.

Moahloli concludes, “Among most demographics, usage of paid online content is incremental to consumption of linear television. However, there are signs that younger consumers are beginning to substitute SVOD for pay-television subscriptions.”

Let the light shine in

A recent survey of office workers across South Africa has revealed the top five things people want from their office space.

Linda Trim, director at Giant Leap, says that the survey was carried out late last year and queried just over 3000 office workers on what mattered to them most in the workplace.

“Unsurprisingly 42% said more natural light was the the most important element.

“It so simple but often design gets so caught up in the fancier things, people forget the importance of sunlight to humans’ sense of well-being.

“This is especially true in the workplace, where traditionally there has been a focus on issues of layout and safety – important factors, but not the only elements affecting happiness at work.”

Second on the list was ‘quiet working spaces’ at 22% and in third ‘was a view of the sea’ at 20%.

“Increasingly we are installing quiet zones for our big clients. People need to escape from what is often a noisy and disruptive environment to really get work done.

“A typical office work switches activities about every three minutes and half of these switches were caused by interruptions. Interrupted work is usually resumed however it takes workers about 20 minutes to get back to what they were doing.”

She adds that views of the sea were a nice to have but not practical for inland cities. “We have found however that placing large pictures of peaceful natural places like forests, mountains or the sea does create a calming atmosphere in the office.”

Rounding out the list was ‘live indoor plants’ at 18% and ‘bright colours’ at 15%.

“The recent trend to create clinical uncluttered offices doesn’t make people more productive or help them concentrate better.”

Trim noted that a green office signals to employees that their employer cares about their well-being.

“Adding live plants will pay off through an increase in office workers’ quality of life and productivity.”

Another factor that made offices better places to work was the right use of colour.

“Bland colours induce feelings of sadness and depression while grey and white can also contribute to feelings of gloom and anxiety.

“Scientific studies have shown that colours don’t just change our moods, they also profoundly impact productivity.

“That’s why it’s best to decorate your workplace with a vibrant mix of stimulating hues that increase output and spark creativity,“ Trim says.

A recent survey of 12 000 office workers nationwide has revealed the most important things we demand from our workplaces.

The survey also uncovered the things we like best and hate most about the place where we spend a third of our lives.

Richard Andrews, MD of Inspiration Office, says the poll threw up some surprising findings.

“We asked people what was the most important thing for them in the workplace and 95% said access to good tea and coffee.

“This topped the list ahead of security (91%) and a healthy environment (87%) of what South African see as most important in the workplace.”

Rounding out the most important things was natural light (85%), greenery (71%), canteens (65%) and comfortable chairs (52%).

“Essentially it’s all the smaller things that people really need to be happy in the workplace,” says Andrews.

The poll also quizzed people on their biggest annoyances at the workplace.

Top of the list was loud colleagues, followed by colleagues who “smelled up the place” by eating lunch at the desk.

Third was ‘unbearable bosses.’

“It seems as many offices move to open plan design, the trend of squeezing more people into less space has brought workers in closer proximity to each other. There is nowhere to hide from other peoples’ habits.

“People talking loudly on the phone, endlessly talking to colleagues and making a general ruckus (88%) topped the list of the biggest peeve.

“This was followed closely by people who eat lunch at their desks thereby smelling up the workspace (76%).”

Andrews added that bad bosses (66%) was in third place particularly those that were hyper-critical and micro managers. Lack of privacy also featured with just over 50% citing that as an office downside.

Other strong office dislikes were dreary office spaces, long meetings, dress codes and working hours.

When asked about the best things about the workplace, the social aspect of meeting new people and becoming friends with certain colleagues was the best thing about the workplaces according to 80% of respondents.

Also favourable was the ‘learning and personal development’ that the workplaces offered (61%) and this was followed by ‘a place to make money’ at 49%.

Filling out the remaining office positives was ‘stimulation’, ‘sense of worth’ and ‘contribution to society.’

Andrews says that more businesses in South Africa were moving to address concerns such as those highlighted by the survey.

“Quiet spaces, places to make private calls and a trend towards more comfortable and relaxed spaces will improve the day to day office experience.”

The IAB SA, in partnership with Millward Brown, has released the results of its first industry-endorsed digital salary survey. It benchmarks the salaries of specialist skills, relevant to the South African digital marketing and communication industry and relevant to the scale of agencies, which otherwise was ill-defined.
Fred Roed, CEO of World Wide Creative and head of agencies at IAB SA says, “This is the first time that the IAB SA has conducted a survey that focuses solely on the dynamic roles in the South African digital industry and their compensation. No other available survey comprehensively covers the unique skills that our agency members offer.”

Investing in talent
The data tells a clear story about how the industry is investing in talent. As expected, there is a slight discrepancy in average salaries for medium sized agencies and larger agencies, with large agencies offering on average 8% higher salaries compared to medium sized agencies.

Agencies of both sizes offer their own benefits. Large agencies are willing to invest more in experienced leaders, where regional and business unit autonomy is relied upon. Medium-sized agencies are showing more of a willingness to invest in particular in inexperienced leaders, senior client facing and project management personnel that can independently handle client/project tasks and specialist leaders in design and programming.

Interestingly, the data suggests that someone starting out in the industry is more likely to earn a higher salary at a medium-sized agency than a larger one.

Top earners, lowest earners
The top earners in digital (excluding executive and business unit leadership) include project director, art director, paid search manager, account director and operations manager.

The lowest earning roles (excluding interns, PAs and office managers) are content writers, database analysts, community managers, photographers/videographers and front-end developers (non-specialist).

Another key finding is that the average gross monthly salary for programming roles within the agency environment is lower than the ICT sector. On average, programming roles with agencies are paid up to 26% lower compared to those within the ICT sector. There is a clear reason for this. As development is not the primary core capability of digital agencies, compared to ICT and large-scale enterprise development firms, the salaries of developers are less. This is balanced by digital agencies providing exposure for developers to a diverse range of projects that can test their craft and creativity as coders.

The task of reporting on and compiling the salary information of South Africa’s agencies was always going to be a sensitive one. “The issue of trust with such sensitive information was a salient concern. Partnering with Millward Brown on the project illustrated our dedication to creating a confidential, credible benchmark for the industry,” continues Roed.

Methodology
The survey was conducted using Millward Brown’s proprietary survey solution, which is fully device agnostic, responsive and secure. The IAB South Africa provided contact details of its members to Millward Brown, under strict non-disclosure agreements. The survey was sent to members via email to complete using Millward Brown’s in-house survey and analysis technology. The 2015/16 IAB salary survey was conducted between 25/08/2015 and 30/10/2015.

Andrzej Suski, head of media and digital Africa & Middle East at Millward Brown says, “As one of the leading research agencies in mobile data collection, the Salary Survey provided us with a credible opportunity to show the benefits of a mobile research offering that provides fast and secure feedback to clients on a bespoke basis. We are entering an exciting era for market research and our South African team is pioneering many of the mobile developments that are being rolled out across the world.”

Roed concludes, “A debt of gratitude must be extended to Andrjez and his team for ensuring confidentiality and professionalism throughout. I would also like to extend a thank you to the IAB Agency Committee team on this project, namely Danelle Stiles and Louis Janse van Rensburg, for adeptly facing the challenges in our path and executing a clear, detailed snapshot of our current industry.”

Source: www.bizcommunity.com

Most Internet users see scores of digital ads every time they go online – and in Spain, as elsewhere, many now choose to block ads on Web pages. The Interactive Advertising Bureau Spain (IAB Spain) and the native ad platform provider Ligatus Spain recently commissioned Elogia to assess the extent of ad blocking in the country. More than 2 000 Web users ages 16 to 60 were interviewed in December 2015 and January 2016.

Just over a quarter (26%) of the sample said they currently blocked ads – equivalent to 5,6-million people in that age group. Moreover, 68% of those who didn’t already block ads said they would like to avoid ads if they could.

When researchers asked why people who blocked ads did so, there were few surprises. Half said there was too much advertising, and 53% said ads were inconvenient or intrusive. Some 46% commented that ads prevented them seeing or reading content, and 41% were aiming to eliminate low-value or misleading ads. Three in ten respondents hoped to improve the speed or data consumption of their devices. Even across the total sample, 84% agreed that some digital ads, such as pop-ups and non-skippable pre-roll video ads, were more intrusive than others.

Frequent and intensive Internet users – often the individuals that advertisers most want to reach – were more likely to block ads, IAB and Ligatus Spain reported. Nearly all (95%) of respondents who went online several times a day had installed an ad blocker, and 88% of mobile Internet users had also done so. Some 57% of respondents who blocked ads were male, and the same percentage were ages 16 to 34. Nearly two-thirds (62%) had a university degree – but 62% also had no children.

Overall, those polled said that digital ads were most disturbing on mobile phones. But people who used an ad blocker were most likely to have installed it on their desktop or laptop first of all.

Worryingly for publishers, many Web users who blocked ads didn’t discriminate between sites where they could turn the software on or off – or didn’t realise they could make this choice. Half (49%) said they simply blocked ads on all Web pages. The next most popular approach was blocking ads on entertainment sites; 26% said they did this.

There was some good news for media owners. Fewer than one in five respondents said they shut down ad serving on sites such as social media, news, games or sports. Moreover, many Web users were tolerant of online ads to a degree. Over half of the total sample said digital advertising was no worse than ads on TV.

Many people love watching sports games and contests at LiveSport Center as there are no ads. You can enjoy your favorite game without any distraction.

Source: www.emarketer.com

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