Tag: Shoprite

Source: IOL

Giant South African retail chain Shoprite Group have tightened the screws on criminals targeting its stores.

The supermarket chain said that its efforts to prevent crime and the protect its customers and employees by employing a team of security experts comprising of ex-police officers and using technology has resulted in a 16% year-on-year decline in violent and serious crime, including armed robberies and burglaries, from July 2020 to May 2021.

The in-house team – operating from a centralised command centre – is involved in the entire process from identifying suspects to their arrest, being in court to oppose bail, working with police to ensure they have a complete and accurate docket, working with the National Prosecuting Authority and providing evidence in court, to do everything it can to ensure criminals are prosecuted.

Shoprite said crime and high risk situations are picked up through store and fleet monitoring, live information feeds and the group’s intelligence network, and security devices are immediately triggered.

When robberies do take place, the team is proving highly effective in securing arrests and prosecution, and the Group is becoming known for its capability to identify, trace and arrest suspects.

Head of Group Security & Loss Prevention, Oswald Meiring, believes Shoprite is a retail industry leader with its initiatives which are centred around a team of in-house investigators, which include former police members and detectives, with a unique mix of skills and extensive experience in commercial crime, fraud, serious and violent crime.

The team’s network includes informants, third parties working exclusively for it and an expert criminal lawyer.

The command centre team makes extensive use of technology and software systems including electronic dockets, suspect photo albums and evidence files.

A team of data and crime analysts do predictive analysis, identify suspects, and link suspects to each other and to the crime scene.

This technology, including video footage and a chain of evidence, has been critical in court proceedings.

The net result is that the investigation team made 752 court appearances, including postponements, bail, testifying and sentencing, in the 11 months from July 2020 to May 2021.

It secured 64% more guilty findings and/or convictions than the previous 12 months, amounting to 303 years and six months of prison sentences and 46 years and six months of suspended sentences.

The team has been instrumental in 200 arrests in the first 11 months of this financial year. The majority (54%) of crimes currently in court are for armed robbery, 26% are for theft and the rest include crimes such as arson, assault, looting, burglary and fraud.

As some cases were postponed in the last year due to lockdown restrictions, the team is currently in court every day.

Meiring says the Group focuses on fighting crime because it is the right thing to do as a concerned and responsible corporate citizen. “We also believe that securing arrests and sentences for crimes acts as a deterrent and ultimately reduces crime. We believe this is an important element of our contribution to make South Africa a safer environment for everyone.”

The Shoprite Group encountered specific lockdown-related challenges and benefits. Increased unemployment led to more opportunistic crimes, and mask-wearing made it more difficult to identify suspects. However, suspects couldn’t move around freely, resulting in increased arrests, while curfew hours also assisted in detecting criminal activity quicker and easier.

The Group appeals to members of the public to report any suspicious or criminal behaviour immediately and anonymously by calling its toll-free number 0800 11 88 79 or by sending an email to service@asesa.co.za.

 

Shoprite launches new mobile network

By Jamie McKane for MyBroadband

Shoprite has launched its own mobile virtual network operator (MVNO) called K’nect Mobile which offers flat call and data rates.

The network also provides new customers with 100MB free data for three months and rewards Shoprite, Checkers, and Usave customers with free data and airtime when they make qualifying purchases.

Last week, Shoprite CEO Pieter Engelbrecht said the launch of Shoprite’s own virtual mobile network was imminent, adding that it would allow the company to enhance its use of customer data even further.

“In a world where data access is a necessity, this move also means the Shoprite Group is now truly a one-stop-shop for its customers,” Shoprite said.

“K’nect Mobile’s key differentiator is simplicity, with flat call and data rates, and no complicated tiers.”

“Airtime, data bundles and rewards only expire after 60 days, rather than the more common 30-day expiry,” it added.

Users of products in the Shoprite Group’s ecosystem, such as Xtra Savings account holders, can earn free airtime, data, or streaming content when swiping their XtraSavings cards at checkout.

Other rewards include early access to Computicket events and tickets, and 100MB free for three months (six months for Xtra Savings members), subject to in-store RICA and activation.

The prepaid cellular network runs on the mobile network infrastructure of Cell C, which roams in turn on MTN’s physical infrastructure.

Shoprite said the network would become available to customers next month.

Rates and Xtra rewards
K’nect Mobile offers the following data and call rates to its customers:

  • 50c per minute all day K’nect to K’nect calls
  • 99c per minute all day calls to other networks
  • 15c per megabyte for any size data bundle, up to 1GB

It also offers the following Xtra rewards to users with qualifying accounts:

  • 10% free on recharge
  • 10% Xtra for Xtra Savings cardholders
  • 5% Xtra when recharging via Money Market Account
  • Double airtime rewards on Xtra Savings airtime deals

K’nect Mobile SIM card will also benefit from zero-rated data on selected Shoprite and Checkers websites and apps, including the Money Market Account, Computicket website, and the Group’s jobs portal.

“At the same time, the move will help the Shoprite Group streamline communication and drastically reduce its internal data costs,” the company said.

“Its 141 000 employees are now able to receive communications directly on the Group’s internal app (called SiyaRinga) without the need to reverse data costs.”

It said the network forms part of the company’s financial services offering, which enables customers to pay bills, buy cell phones, make money transfers, buy airtime and data, lotto tickets, electricity and funeral insurance in partnership with OUTsurance.

“K’nect Mobile is part of our ever-growing suite of fintech products designed to better serve our customers,” said Shoprite financial services general manager Jean Olivier.

“We’ve spent a lot of time understanding how a mobile network can add value to our customers’ lives, and our solution is an easy to understand network that offers straightforward call and data rates as well as tangible rewards.”

Source: Supermarket & Retailer

Shoprite and Checkers supermarkets will offer early Black Friday deals and discounts of up to 50% on everyday essentials as customers are increasingly looking for value given the pressure many households are under.

In response to Covid-19, both Shoprite and Checkers supermarkets will for the first time offer early Black Friday deals and keep the deals valid for longer, to allow customers more time to plan and shop, and to prevent overcrowding.

Deals will be offered on selected groceries, electronics, small appliances and much more. Some of the early Black Friday deals available to Xtra Savings members at Shoprite, Checkers and Checkers Hyper include:

● Shoprite (early Black Friday deals: valid from 20 – 22 November 2020):

○ 2 x value packs of Pampers pants for R220 (R200 saving)

○ 2 x 500g bricks of Rama Original 70% fat spread for R30 (save 40%)

○ 850g Parmalat cheese for R75 (R45 saving)

 

● Checkers (early Black Friday deals: valid from 23 – 24 November 2020):

○ 18 pack Twinsaver 2 ply toilet rolls for R75 (save 35%)

○ 2 x 3kg packs of Ariel washing powder for R99 (R98 saving)

○ 800g Clover cheese for R75 (R84 saving)

 

● Checkers Hyper (valid from 23 – 27 November 2020):

○ Xbox One S 1TB Console for R5 699 (R1 300 saving)

○ 40″ JVC TV for R2 949.00 (R600 saving)

○ 4.5 litre Platinum air fryer for R999 (R500 saving)

Stringent hygiene and sanitising protocols will be in place to help protect customers and employees as far as possible including the use of face masks, hand sanitiser, social distancing and limited entry where necessary to avoid overcrowding.

Additional security measures will also be employed.

Shoprite and Checkers will release more Black Friday deals in due course, and Xtra Savings members will be notified first. Some deals will be exclusive to members.

 

Source: Supermarket & Retailer

Christo Wiese, the man who helped grow Shoprite from a small supermarket chain with eight stores to the pan-African food retailer that it is today, will retire as a chairman of the company next month.

Shoprite said Wiese will step down as chairperson of its board after the company’s annual general meeting (AGM) scheduled for the 16th of November, but will remain on the board as a non-executive director.

Wiese has been Shoprite’s chairperson since 1979 when his Pep Stores acquired the food retailer. His retirement was first announced in November last year after 61.2% of shareholders voted against his re-appointment as a chairman in the 2019 AGM.

Shoprite said the current chairperson of the Absa Group, Wendy Lucas-Bull, will be appointed as chair at the board meeting that will follow this year’s AGM.

The group said Lucas-Bull’s extensive banking and other sectors’ experience as well as her expertise as a chairperson and non-executive director in other companies bode well for Shoprite.

Wiese said there was “no doubt her expertise, experience and leadership will be of considerable benefit to both the Board and the Shoprite Group.”

Shoprite reports record sales

Source: Shoprite Holdings

South Africa’s largest retailer, Shoprite, has reported a healthy rise in its key market for the 52 weeks to 28 June 2020, despite significant Covid-19 lockdown restrictions impacting the group.

Highlights of the results include:

  • Sale of merchandise increased by 6.4% to a record R156.9 billion;
  • Excluding the impact of hyperinflation, trading profit increased by 10.4% to R8.3 billion;
  • Diluted headline earnings per share (DHEPS) increased by 2.5% to 765.8 cents;
  • Adjusted DHEPS increased by 16.6% to 717.5 cents;
  • Full year dividend, in line with Group policy of 2x DHEPS cover, increased by 20.1% to 383 cents;
  • Net cash position improved by R6.4 billion to R10.0 billion (2019: R3.6 billion);
  • Net borrowings declined by R6.1 billion to R2.0 billion (2019: R8.1 billion); and
  • A total of 147 stores comprising 101 corporate and 46 franchise stores were opened. 

Source: Supermarket & Retailer

Covid-19 and the pandemic’s subsequent lockdowns forced the Shoprite Group, with more than 147 000 employees, to implement a work from home environment almost overnight, rapidly facilitating thousands of virtual meetings per day in order to keep operations running smoothly.

As Africa’s largest food retailer, many of the Group’s employees continued to report to work on shop floors around the country – but those whose jobs didn’t necessitate visiting a physical store, distribution centre or office, made the change to working from home.

“Shoprite immediately made the move towards a comprehensive work from home policy as soon as government mandated it,” explains David Cohn, General Manager: IT for the Group. “And it’s been remarkably successful – within 3 days we enabled over 2 000 people to work from home; making new tools and resources available and increasing cyber security quite significantly.

“At last count, we have approximately 2 384 scheduled virtual meetings each day. Informal online meetings are even more popular – with more than 135 874 taking place since the start of lockdown.

“At present, over 3 700 Shoprite employees actively participate in online meetings – and the total number of virtual meetings sits at more than 124 000 for the lockdown period,” says Cohn.

Implementing these changes required a comprehensive IT policy that Cohn says was complex but rewarding to integrate into daily work practices.

“As most South African businesses, we’d never considered having such a rapid and complete shift to a virtual working environment, and doing so came as a shock to the system. But, as an organisation with such an agile and resilient IT department we were more than up for the challenge,” Cohn continues.

“What has been uplifting is seeing how the level of connection between our employees has remained intact. By so quickly and painlessly enabling our staff to work remotely, they’ve been able to carry on seamlessly.

“It’s certainly not been without its challenges,” says Cohn. “But employees have taken to the concept with remarkable spirit and tenacity, and together we’ve managed to keep the Group fully focused, ensuring seamless operation for the thousands of customers who depend on us daily.”

By Dhivana Rajgopaul for  IOL

The Shoprite Group has announced that the sale of personal care products have soared at Shoprite and Checkers supermarkets.

According to the company, as hair and beauty salons remain closed under level 4 of the national lockdown this trend is set to continue.

There has been a sharp increase in demand for ethnic hair care, especially extensions, relaxers, conditioners and other treatments. Hair colour products have also gained significant popularity.

The increase is not only because salons are closed. Many people now have more time to do their hair at home and many hair care processes take a considerable amount of time.

Customers that normally bought groceries and household items at Shoprite and Checkers, and then went elsewhere for conditioner or hair colour are likely also trying to do their entire shop at one store. This may account for some of the sales increases.

There could also be some evidence of the “lipstick effect”, where consumers tend to spend more on small indulgences during a time of economic stress.

In cosmetics, nail polish purchases have increased dramatically while face creams, cleansers and skin refreshers dominate the skincare category. Shaving products, specifically men’s disposables, are also growing strongly.

Recently, the retailer introduced contactless QR payments keep its customers and employees safe during the Covid-19 pandemic.

It is the first South African food retailer to offer QR payments which will be available at the tills in all Shoprite, Usave, Checkers and Checkers Hyper stores within the next two months.

Customers can scan the QR code at the till point with their phones and pay with Masterpass, SnapScan, Zapper, FNB Pay or Nedbank Pay.

As the retailer uses a dynamic QR code, the amount payable will automatically display on the customer’s phone, leaving little room for error.

This development, in line with the Group’s strategic commitment to put its customers first and make shopping more convenient for them, allowing customers to shop even if they forgot their wallet at home or would prefer not to carry cash or touch the pin pad.

By Dhivana Rajgopaul for IOL

Shoprite Group via its affiliate Computicket has launched virtual vouchers which can be redeemed at any Shoprite, Checkers or Usave supermarket to help customers during the lockdown.

The virtual vouchers that can be safely bought, in just a few easy steps, are sent via SMS to a recipient’s cellphone within an hour of placing the order. It can be redeemed immediately once received.

How it works:

1. Go to www.computicket.com to buy a voucher.

2. The virtual voucher can only be used in-store (not online) by entering the unique voucher number into the pin pad at check out.

3. Vouchers can only be redeemed once, with no change given if the purchase value is less than the voucher value. The remaining value will be loaded onto a gift card in store.

4. Vouchers cannot be exchanged for cash and cannot be redeemed at MediRite pharmacies or at Money Market counters.

5. The vouchers are valid for three years.

Customers can also send money to recipients without bank accounts at the Money Market counters located in selected Shoprite, Checkers and Usave stores.

The company has also rolled out temperature testing and mobile clinics for its employees as it continues to do everything in its power to ensure its stores remain safe during the Covid-19 pandemic.

Daily temperature testing as employees arrive at work and the roll out of mobile clinics follows the issuing of plastic face shields for employees last week.

Stringent hygiene and sanitising protocols have been in place across all of its stores, distribution centres and offices to keep the shopping environment virus-free.

Employees will wear face shields that are santised on the hour and at all till points staff also sanitise till surfaces.

By Janice Kew for IOL

Shoprite Holdings Ltd. started a review of supermarket operations outside South Africa and would consider exiting certain countries if that would help reverse regional sales declines.

Africa’s biggest grocer reported a 4.9% fall in third-quarter revenue when its main market is excluded, the Cape Town-based company said at the start of its annual general meeting on Monday. Weaker currencies weighed on performance and the Nigerian business was affected by xenophobic attacks — a response to violence in South Africa against immigrants from elsewhere on the continent.

“We are not scared to take the hard decisions,” Chief Executive Officer Pieter Engelbrecht told investors, adding that leaving certain markets would be considered. Other measures including cost reductions are underway, he said.

The performance contrasted sharply with improved trading in South Africa, where quarterly sales jumped by 10% even as Shoprite’s main lower-income customers battle with the impact of an economic showdown. Chains including Checkers and U-Save are benefiting from a new IT system and the revamp and opening of new stores, the retailer said.

The shares rose 0.6% to 139.04 rand as of 11:50 a.m. in Johannesburg, valuing the company at 82 billion rand ($5.6 billion). The stock has fallen 27% this year.

Shoprite reported the update at the start of its annual general meeting, where former billionaire Christo Wiese was re-elected as a non-executive director despite some investor pressure over his three decades as chairman. Shareholder All Weather Capital had last week nominated former Pepkor Ltd. head Jan le Roux as a director to try and reduce Wiese’s influence, though he received just 16% support.

The makeup of the board will change over the next year, Wiese said at the AGM, while more attention will be given to succession planning. A decision on whether he continues as chairman will be taken later on Monday.

Shoprite launches standalone tech stores

Retailer Shoprite has launched new standalone tech stores, called K’nect, in an effort to make it easier for its customers to access services including global money transfers, mobile phone purchases, bill payments, tickets and insurance.

  • The first store was successfully launched at the Delft Mall in Cape Town in May 2019
  • Six new stores will open between end July and mid-August 2019
  • The stores will be located in Hatfield, Rosebank, Riverside Mall, Mmabatho, Watergate Mall and Illanga Mall
  • Stores include specialist tills for money transfers, tickets for travel and events, insurance and mobile devices and accessories
  • Express tills cater for quick transactions, including bill payments (accounts and bills), airtime and data (top-up and recharge), electricity purchases and Lotto ticket purchases

Image credit: MyBroadband

  • 1
  • 2

Follow us on social media: 

               

View our magazine archives: 

                       


My Office News Ⓒ 2017 - Designed by A Collective


SUBSCRIBE TO OUR NEWSLETTER
Top