Tag: ISP

ISP Cool Ideas hit in DDoS attack

Internet service provider Cool Ideas yesterday suffered a distributed denial of service (DDoS) attack, which affected all customers on their network.

The attack lasted almost four hours. Customers experienced intermittent connectivity loss and degraded performance during this time.

In a statement issued last night, the company did not have an exact time to resolution. By this morning, however, the issue affecting the Cool Ideas network has been mitigated.

What is a DDoS attack?
Accoding to CloudFlare, a DDoS attack is defined in the following way:

“A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. DDoS attacks achieve effectiveness by utilizing multiple compromised computer systems as sources of attack traffic. Exploited machines can include computers and other networked resources such as IoT devices. From a high level, a DDoS attack is like a traffic jam clogging up with highway, preventing regular traffic from arriving at its desired destination.”

 

A customer service representative responding on the official Telkom Twitter account has accidentally agreed with a negative comment about the company.

The user was complaining about the provider’s service delivery, and the representative replied without having correctly understood the context.

According to MyBroadband, a “professional Fortnite player Dennis ‘Cloak’ Lepore said in a tweet that ‘Spectrum might be the worst internet provider ever’. Spectrum is an ISP which serves users in the US.”

A South African Twitter user named Jonathan Oliver then “responded to Lepore’s tweet, stating ‘Nah @TelkomZA takes the number 1 spot’.”

Although both users were complaining about the service of certain Internet service providers, the Telkom customer representative responded with the following: “Yass and your continuous support keeps us up there! Thank you…”

The reply was widely mocked and shared on social media. It has since been deleted by Telkom.

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