Tag: Gumtree

Facebook launches Marketplace in SA

Social network Facebook will roll out Marketplace in South Africa in the following weeks as it hopes to disrupt the local classifieds industry.

The feature within the Facebook app has launched in 47 countries, with more than 550-million people from around the world visiting the platform to buy and sell goods each month.

Marketplace makes use of the Facebook interface in an attempt to offer users an easier platform to use, and will likely go head-to-head with already existing platforms like Gumtree and OLX.

In an interview with Fin24, Facebook Platform’s head of product Karandeep Anand said the South African market was identified as a key region to roll out Marketplace.

“Marketplace was initially built to supplement the Facebook groups which focus on buying and selling items on the platform,” Anand says.

He added that within the next two weeks Facebook app users in the country will notice a new Marketplace icon, which will appear at the bottom of the app page in the centre.

The feature in the Facebook app was designed to ensure safe trading for users, according to Anand. The company has implemented safety precautions for traders, including privacy controls and reporting tools.

Marketplace also allows users to communicate with one another on a platform based off the Facebook Messenger app, which works with or without the independent communication app.

“Across the world we have seen Marketplace being used by people for various items. Popular items include accessories, clothing and apparel. We are very interest to see how South African Facebook users make use of the feature,” Anand said.

How to use Marketplace

  • To use Marketplace, tap on the Marketplace icon.
  • To find what you’re looking for, search at the top and filter your results by location, category or price.
  • To sell something, take a photo, describe your item, set your price and you are done.
  • Buyers and sellers can communicate with each other using Facebook Messenger.

Safety tips for using Marketplace

Items, products or services sold on Facebook must comply with Facebook community standards and commerce policies.

When buying an item, examine it carefully for quality, condition and authenticity before paying. For high-value items (watches, luxury bags), consider requesting a certificate of authenticity or proof of purchase.

If the seller offers to ship the item rather than exchanging it in person, you may not have the opportunity to verify the item before completing your purchase. You can use a service such as Standard Bank’s Shepherd to arrange safe payment and shipment. Shepherd keeps the money for a transaction in a trust account and releases it to the seller once the buyer verifies he or she has received the correct item in good condition.

Don’t invite buyers or sellers to your home. Meet in a public place like a coffee shop or the mall. Before going, tell a family member or a friend where you will be, bring your cellphone, and consider asking another adult to come with you.

Buyers and sellers may offer or accept cash or person-to-person payments. If you choose to pay electronically using EFT, avoid payment links and log in directly through the payment method’s website. If the value of the item you intend to buy or sell requires a significant amount of cash, you might consider using a person-to-person payment method, such as PayPal or FNB eWallet.

Don’t share your financial account information (example: payment login and password, bank account info) with buyers or sellers. Additionally, make sure your Facebook privacy settings are up to date. These settings help limit what other people can see (example: status updates, location, photos) on your profile page and what you share on Facebook.

If you’re having a problem with someone in Marketplace, you can report them.

By Kyle Venktess for Fin24 

New Gumtree scam uses Uber drivers

A MyBroadband reader recently faced a scam involving Gumtree, Taxify, and his iPhone 7 Plus.

It started when he posted his iPhone 7 Plus 256GB on Gumtree, and received five calls to purchase the device on the first day.

“All of them said they do not use WhatsApp. All said they will send an Uber to collect. All offered to send documents,” he said.

Scammers appear to be trawling Gumtree for high-value items, like an iPhone, then try to steal them by offering to purchase the item, and sending forged documents and notifications.

This is done when potential victims agree to accept an EFT.

The scammer knows which bank the victim uses and sends an SMS stating a deposit has been made into their bank account from a different bank.

This is so they have an excuse for why the money hasn’t cleared if checked. They then send an SMS that looks like a deposit notification from the victim’s bank.

Scam

In the reader’s case, the scammer said he was sending his “friend” to collect the iPhone after he had made the “payment”.

The “friend” turned out to be a Taxify driver, who had little knowledge of the person he was collecting the phone for.

The reader said after handing his device over, he felt something was wrong, and went to the guard house where he stays and got the driver’s number from the sign-in book.

He called the driver, explained he thought the collection was a scam, and the driver returned – cancelling the trip.

The scammer the driver did the pickup for was a cash customer, who then contacted him and offered R1,500, then R3,000, to complete the delivery. The driver declined.

“These criminals are using Uber and Taxify with cash payment options to get the drivers to do the hard work and collect the items from victims,” said the reader.

Fighting cons

Gumtree said fraudulent proof of payment is not new in online marketplaces.

“Although we haven’t seen many cases like this, it seems that Uber or Taxify is another way of making it harder to trace the actual perpetrator,” said Gumtree.

“We urge community members to inform us via our 24/7 contact centre if they encounter a suspicious buyer or seller.”

Gumtree stated that victims or potential victims must also contact the SAPS about any scam incidents.

The company said it will speak to Uber and Taxify to collaborate and combat this activity.

Uber recently introduced new safety features which require cash riders to link a Facebook account to their Uber profile, which it verifies, before using the service.

Called Social Connect, only new sign-ups are currently required to link their Facebook account.

Uber said there is potential for Social Connect to expand to existing users in future.

Taxify did not respond to requests for comment.

Safety features

One way to avoid falling victim to a scam is to use a third-party escrow service, like Shepherd – which is offered by Gumtree in conjunction with Standard Bank.

The service charges 3.95% of the transaction value, with a minimum charge of R30.

Shepherd also charges separately for its shipping service – starting at R100 for items below 2kg, and R169 for items up to 10kg.

“If you opt not to use Shepherd, always check that funds have cleared before handing over goods,” said Gumtree.

By Jan Vermeulen for MyBroadband

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