By Jay Caboz for Business Insider SA
Network service provider Openserve, the telecommunications infrastructure company that handles the backbone of Telkom’s network, has confirmed a fault currently impacting voice services, especially calls to some call centres.
The most affected are smart customer call centre numbers in the 086 range, which are dropping calls nationwide.
The fault is affecting multiple businesses from emergency rescue service through to call centres at Discovery.
“Voice services have been largely impacted since 07h00 this morning with intermittent call termination failures,” said the company in a statement.
“Openserve confirms that its high-level support personnel are currently engaging with its vendor technical support teams to isolate and resolve a fault that is currently impacting voice services.”
The company has apologised to all those affected and said it had escalated the matter as a high priority.
The most affected appear to be smart call centres lines that make use of 086 numbers, which are dropping calls nationwide.
These are mostly the toll -free numbers, as well as other Telkom landline operations businesses use, reported MyBroadband.
One emergency line has also been affected, that of the Divers Alert Network or DAN South Africa.
“Please note that our call centres are affected by a Telkom network issue in South Africa. We are working to resolve this as soon as possible. Please use +27 82 810 6010 or firstname.lastname@example.org to contact the DAN hotline for dive safety advice or an emergency. For the DAN admin office use +27 71 476 1138 or email@example.com”, it states on its website.
The fault mostly affects call centres used by the likes of banks and insurance companies. Some are now providing alternative numbers to use.
- Telkom – WhatsApp or SMS 081 160 1700, or DM over social media
- SAhomeLoans – 031 576 5858
- Discovery Bank – 011 324 4000
- Discovery Health, Life, Invest and Bank – 011 539 6006
- OUTsurance – firstname.lastname@example.org
- 1Life insurance – 010 493 9007
- Hollard – 011 351 4669
- Investec – DM over social media
- CapeTownCycleTour- email@example.com
- Virgin Active – 021 684 3002
- African Bank – DM over social media
- Bidvest- 011 407 3103
- Standard Bank – Lost & Stolen cards 011 299 4114; Transactional banking 011 299 4701; Home Loans 011 299 4600; Vehicle Asset Finance 011 299 4747
By Khulekani Magubane for Fin24
On Friday evening, Discovery Bank clients were hit by a glitch which showed that their available bank balances were wiped out to R0.00, leaving them unable to make payments.
Netwerk24 reported that one client was left stranded at a petrol station because his card didn’t work when he wanted to pay for fuel.
When he tried to withdraw money from an ATM, his card balance was displayed as R0.00. The bank app showed the same balance.
Discovery Bank clients also complained on Twitter. The bank’s spokesperson Felicity Hudson confirmed the problem to Fin24.
“Discovery Bank experienced downtime on Friday evening which lasted approximately an hour. This affected a limited number of our clients,” said Hudson.
Hudson said during that period some payments at petrol stations were impacted. The Discovery’s banking app also showed incorrect information for a small number of users.
Hudson did not give specific numbers on the number of clients affected.
“While all banks experience such outages from time to time, we aim to do better and hence, we apologise unreservedly to all our clients for any inconvenience that they may have experienced,” Hudson said.
She said Discovery Bank would continue working to iron out the glitches and assist any clients that may have been affected by the downtime.
Discovery, a healthcare solutions giant, made its foray into the world of banking last year, after successfully obtaining a banking licence.
By Emily Price for Fortune
If you’ve ever blocked anyone on Facebook, the social network may have accidentally “unblocked” that person on your behalf.
A bug that was live between May 29 and June 5 allowed blocked users to see the profile pages of people that blocked them and send them messages through Messenger, Facebook revealed Monday. The issue affected more than 800 000 users on the platform. About 83% of those Facebook users had one person they blocked essentially unblocked by the bug, while 17% had more than one blocked person unblocked during that time period, the social network said.
Facebook has contacted the users that were impacted by the issue.
It’s worth noting that the issue didn’t give previously blocked users full access to someone’s account. Instead, they would simply have been able to see things that were posted publicly on the platform. When you block someone on Facebook you also unfriend them (presuming you were friends in the first place). The bug did not reinstate any of those ended connections.
Facebook says that it has corrected the issue, and everyone who you previously blocked is now fully blocked again.