Multiple DStv subscribers have reported issues with their monthly bills, contacting MyBroadband and taking to social media to voice their frustration.
A DStv subscriber who contacted MyBroadband stated that his debit order for his monthly subscription is meant to be R939.
Last month, however, he was billed R2,607. He said he contacted MultiChoice about the incorrect deduction, who promised to address the issue and refund him.
However, his latest bill was R1,748 for the month – which was again too high.
The reader then mailed MyBroadband to share his story, and stated that he has not received a resolution from MultiChoice.
Many users have also complained online about the DStv billing issues, and expressed anger at the matter not being resolved.
Hellopeter, Twitter, and Facebook host scores of complaints – examples of which are below.
Although my package type hasn’t changed for 20 years, suddenly my amount due is four times the normal debit order amount.
I called the call centre and an agent advised it would be resolved, and guess what it has not. Now when I speak with a supervisor suddenly I have multiple accounts and it will be escalated again.
Another complaint stated:
I’ve been with them since December 2018, and have had almost monthly problems with my bill. But December 2019 was the worst. On 24/10/2019, my account balance was R389 and then on 25/11/2019 it had jumped to R1,800.
I’m not getting any proper explanation as to how they got to that amount in that space of time.
MultiChoice fixing issue
MultiChoice told MyBroadband it recently consolidated all services on a customer’s account for easier billing.
“Customers now also have the flexibility of being able to add services or upgrade their package during the month, and only pay for those changes on their next payment date,” it said.
“We are continuously working on sorting out any customer issues, including billing. We apologise to all customers inconvenienced and vow to speedily resolve any problems they are experiencing.”
“It must be noted that most of the billing problems have been resolved successfully,” said MultiChoice.
By Tom Head for The South African
If you’re a subscriber to the network, take note. At least five major DStv scams have been identified this year: here’s how to play it safe.
‘Tis the season to be cautious, folks. There are a myriad of DStv scams waiting to trip-up some unsuspecting victims this Christmas. The network have confirmed that a number of schemes have already been detected, and bosses have raced to warn South Africans about the dangers they face.
It isn’t just the technophobes and boomers that are getting duped by the sophisticated rouses, either. These DStv scams have caught-out people across the board. But what do we need to look out for?
The gift card phishing scam
Customers receive an email informing them that they’ve won a cash gift card or huge sums of prize money from a MultiChoice competition. However, targets are then asked to provide personal details in order to claim the prize. It’ll be for a competition you definitely didn’t enter, so please, don’t hand any of your information out.
The “final notice” SMS scam
Some DStv customers have received an SMS claiming to be from DStv demanding payment for a DStv Explora account. It threatens action if payment is not made today and includes banking details. However, the network do not send such crudely-worded communications. You can contact them to find out the status of your account if you feel unsure.
Recruiting for social media jobs
There are dangerous scams disguised as recruitment ads for MultiChoice. One of the most popular ones offers applicants the chance to be driven to an interview. MultiChoice does not offer such a service, under any circumstances. Use the Afrizan website to verify any offers.
The DStv Premiem upgrade scam
Opportunists are contacting customers – via email or telephone- and offering them DStv Premium for a fixed once-off fee per yea, where the customer pays the fee directly to the scammer. Customers are asked to disregard such offers, and they are asked to refrain from letting a third-party upgrade an account for them.
Say no to installation offers
Don’t let your desire for a festive bargain cloud your common sense. If someone offers you a discounted DStv subscription at a once off payment, treat this with suspicion and check it with the network. Anyone offering “free package upgrades” or “free DStv for life” in a cut-price deal will be trying to rip you off.
How to avoid these DStv scams
The network have issued the following statement, advising consumers on how they can stay safe this year:
“There are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from us claiming that you’ve won a huge prize for a DStv competition you never entered, and for which you must either pay a fee or verify yourself by sending personal details – sounds too good to be true? It probably is.”
“MultiChoice will never request your personal details via email or SMS – please do not hand over your personal information to anyone claiming to be from DStv. Always check the email address and emails containing spelling and grammatical errors. MultiChoice only use one domain for emails (multichoice.co.za).”
A sponsorship deal with Heineken will allow the SABC to broadcast the Rugby World Cup final match between SA and England live across 11 SABC radio stations as well as on television.
Earlier this week, the broadcaster announced that, following an agreement with pay-channel Supersport, who owns the broadcasting rights to the 4-yearly rugby showcase, Saturday’s highly-anticipated clash would be broadcast on SABC 2.
This follows a public outcry that many South Africans would not be able to watch their team in the final, due to not having access to Dstv and other streaming platforms.
Additionally, the SABC will also broadcast the third-place play-off match between semi-final losers New Zealand’s All Blacks and Wales that will be played on Friday November 1.
The SABC announced Heineken as the official sponsor of the broadcast, and a partner in bringing the historic final match to the broader South African public.
The radio stations which will broadcast the match are: RSG; Radio 2000; Ukhozi FM; Umhlobo Wenene FM; Thobela FM; Motsweding FM; Lesedi FM; Ikwekwezi FM; Ligwalagwala FM; Phalaphala FM and Munghana Lonene FM, with live updates on SAFM.
Fans can watch a live build-up to the third place playoff and Rugby World Cup final on SABC 2 from 10am on Friday and Saturday respectively with the matches kicking off at 11:00.
Source: Telecom Paper
Thousands of MultiChoice’s DStv subscribers have signed a petition against DStv’s plan to cut three popular channels from its offering, MyBroadband reported. DStv recently announced that it will discontinue History, Crime + Investigation, and Lifetime at the end of October. They have been available to DStv Premium and DStv Compact Plus subscribers for years but the contract term for the channels, provided by A+E Networks, ends on 01 November.
MultiChoice senior manager for corporate communications Benedict Maaga told MyBroadband that the decision is part of an overhaul of the DStv line-up. He said the fact that the contract for these three channels came to an end gave MultiChoice an opportunity to evaluate the value it offers subscribers.
Angry DStv subscribers have launched a petition on Change.org in support of A+E Networks, trying to convince MultiChoice to reconsider its decision. The petition states that A+E Networks has opened an African office, which is growing and creating local employment.
According to a recent MyBroadband article, DStv is set to cut three popular channels from its network at the end of October: History, Crime + Investigation, and Lifetime.
This is due to the ending of contract with the American broadcasting company A&E Television Networks.
MultiChoice has said that “the decision to cut these channels forms part of its ongoing efforts to refresh content line-up and optimise the suite of channels on offer”.
New channels to be announced soon
MultiChoice said it will soon announce the introduction of two new channels to DStv – an established global brand and a new innovative brand.
The SABC has failed to reach an agreement with SuperSport to broadcast the Rugby World Cup, taking place in Japan later this month.
However, there are alternative ways to watch the World Cup, according to MyBroadband:
- Use an international streaming service, such as Rugbypass and iTV, to watch the 2019 Rugby World Cup
- Watch the games in a social setting like at a friend’s house, a pub or a restaurant
- DStv themselves are offering a special on DStv Premium. The company has reduced the price on the package from R904pm to R750pm
By Roger Bambino for Tech JaJa
Dr. Bright Gameli Mawudor heads the Cyber Security Service Team at Internet Solutions. He recently bumped into some MultiChoice credentials on the open Internet as he was giving a live demo at a conference.
Dr Gameli is also the co-founder of AfricaHackOn and was giving a speech at a recent MyBroadband CyberSec Conference, where he revealed that the DStv hack was more less accidental and uncovered a text file full of MultiChoice credentials on a misconfigured web server in the middle of a live demo.
He told MyBroadband that he was demonstrating a technique known as Google Dorking. This involves using Google’s highly technical search operators to find information people didn’t imagine would be found on the open Internet. To put this in context, many people put a lot of information on the internet including ripped media series for download on Internet-connected servers, which Google eventually crawls and indexes.
As he was trying to demonstrate how easy it was to find credentials for streaming services like Netflix and Hulu with a Google search, Mawudor thought he could do the same for DStv.
“Nobody knew what happened, I took it off quickly. I didn’t want anybody to see. Later I went to analyse the details,” Mawudor said.
Being an ethical hacker, Mawudor chose not to misuse the information he found as it would have done tremendous amount of damage to DStv’s business.
“I would have been able to use those credentials to log into the monitoring of live [sports] matches that were going on, [or] into the VPN and into the internal network,” he said.
He would have used this data to shut down systems, or changed live broadcasts if he so wished. While advising companies in regards to security Mawudor said:
“Organisations need to go beyond occasional penetration testing and do vulnerability management — frequently doing an assessment of all your systems, networks, and appliances to make sure they always screened for the latest vulnerabilities.”
YouTube has announced that sports fans now have access to LIVE and Video On Demand (VOD) streaming.
Users can stream basketball, rugby, cricket and football events including the 2019 NBA Finals, Women’s World Cup, Africa Cup of Nations, UEFA Champions and Europa leagues, ABSA Premier League, La Liga, Ligue 1, and Serie A.
Sports consumption on YouTube in the EMEA region is growing fast. In 2018 alone, YouTube saw a 70 percent increase in views of sports and fitness related content — totalling more than 61 billion views.
In Africa, sports content on YouTube is both broad and deep with YouTube delivering evergreen sporting highlights alongside new and emerging sports experiences like home fitness and 79 percent of viewers saying that YouTube has sport and fitness content they can’t find anywhere else.
“It goes without saying that Africa is sport-loving continent, so it makes perfect sense for us to bring African sports fans what they love. Our audience is constantly looking for sports content on YouTube,” said YouTube content partnerships lead Dayo Olopade.
Olopade added, “In 2018, we saw a 70 percent increase of views in Sports & Fitness content on YouTube across Europe, the Middle East and Africa with content garnering more than 61 billion views. Today we are here to say we hear you and we are more than happy to bring you the content you desire, in partnership with NBA Africa and our other partners”.
South African fans can now catch NBA basketball fixtures, La Liga 123 matches and UFC matches LIVE on YouTube, while the remaining sporting events will be pre-packaged video on demand.
Pay-TV MultiChoice has announced plans to retrench more than 2 000 employees in the call- and walk-in centres of its business, due to a “strategic realignment of its customer service delivery model”.
In a statement, the company said that customers are “increasingly moving away from traditional voice calls and visits to walk-in centres and adopting new self-service and digital technologies to engage with the company.
2 194 employees were given notice on retrenchment, but MultiChoice Group chief executive Calvo Mawela said the restructuring will make new roles available “for multi-skilled employees with the expertise, skills and technological prowess to enhance the customer experience”.
However, media worker trade union ICT said in a statement that “the Union has not been officially informed, which makes the process unlawful”.
Source: My Broadband
News website My Broadband has published an article indicating the price differential between online streaming service Netflix and satellite TV provider DStv.
The packages compared were the following:
- Netflix Standard – R139 per month. This offers all content in full HD, which can be watched on two devices.
- DStv Premium – R809 per month. This is DStv’s top package which offers all the base channels.
Other pricing elements which were taken into account are:
- The first month of Netflix is free. One year’s cost is therefore 11 months’ subscription.
- The DStv Premium price excludes the Access Fee of R90 per month. This provides access to PVR usage and DStv Now.
DStv versus Netflix
- DStv Premium – R899 (Annual total: R10 788)
- Netflix Standard – R139 (Annual total: R1 529)
- Total Savings Annually – R9 259
Even if Internet is included, Netflix still comes out cheaper.
- Netflix Standard + 10Mbps Fibre – R139 + R499 (Annual total: R7 517)
- Total Savings Annually – R3 271