A customer service representative responding on the official Telkom Twitter account has accidentally agreed with a negative comment about the company.
The user was complaining about the provider’s service delivery, and the representative replied without having correctly understood the context.
According to MyBroadband, a “professional Fortnite player Dennis ‘Cloak’ Lepore said in a tweet that ‘Spectrum might be the worst internet provider ever’. Spectrum is an ISP which serves users in the US.”
A South African Twitter user named Jonathan Oliver then “responded to Lepore’s tweet, stating ‘Nah @TelkomZA takes the number 1 spot’.”
Although both users were complaining about the service of certain Internet service providers, the Telkom customer representative responded with the following: “Yass and your continuous support keeps us up there! Thank you…”
The reply was widely mocked and shared on social media. It has since been deleted by Telkom.