Tag: ADSL

ADSL shutdown approaches

By Jamie McKane for MyBroadband

Openserve has warned that it will shut down its ADSL offering in areas where fibre connectivity is available from 1 September.

In a letter sent to ISPs which was subsequently forwarded to affected customers, Openserve said that in areas where Openserve Fibre Connect (OFC) was already available, all DSL and copper services would be disconnected.

The company said this move was part of its continued drive to upgrade services to next-generation technologies and reduce infrastructure duplication.

Openserve said this would assist the network in enhancing the levels of service to ISPs and customers.

“We will be upgrading all copper broadband services to fibre broadband services in areas where Openserve Fibre Connect (OFC) is already available,” Openserve told ISPs.

“To this end, we will therefore also be discontinuing all existing DSL and Openserve Copper Connect (OCC) services in these areas.”

“All DSL/OCC services earmarked for discontinuance are in the fibre footprint and may be successfully migrated to OFC,” the network said.

Migrating ADSL customers to fibre

The network requested the assistance of ISPs to help migrate customers from older technologies to fibre, noting that the standard cancellation and ordering processes would apply.

It confirmed that any ADSL and copper customers in the affected areas would be disconnected from 1 September 2020 onwards.

“Consideration will be given in cases where an OFC has been ordered but not installed yet,” Openserve said.

The network added that all fibre installations for DSL services that are migrated will be free.

“Openserve assures you of our intention to carry out our broadband network infrastructure upgrade with the least amount of disruption to your customers,” the company told ISPs.

“We remain confident that the Openserve modernisation programme will benefit your business and your customers in the long run.”

Affected areas

According to the communication sent to customers, these areas will be impacted by the Openserve announcement.

If you have an ADSL connection there, you will need to migrate to a fibre Internet connection or you will be disconnected from 1 September.

Telkom has informed its customers that it will be migrating them to fibre and wireless services soon, as it will no longer support copper-based voice and DSL services.

  • ADSL and VDSL customers  will be migrated to capped and uncapped fibre packages
  • DSL users will be migrated to fixed-LTE products if no fibre is available
  • Cable theft and inclement weather will no longer impact DSL subscribers, so they can therefore expect better service levels and less downtime
  • This will impact ISPs which have thousands of ADSL subscribers
  • These subscribers can be moved onto other broadband solutions, which are better products
  • The move will likely make Telkom more competitive

Is Telkom dying?

According to a recent MyBroadband article, Telkom is rapidly losing ADSL and fixed-line subscribers across South Africa.

The company once had aspirations to be the leading fixed-broadband provider in the country, but current figures show this is not the case:

  • Telkom’s fixed-line subscribers stand at 2 267 000, the lowest since 1994
  • Telkom’s ADSL, VDSL, and fibre subscribers declined from 981 176 to 847 650 in the last year
  • There has been a 13.6% decline in fixed-broadband subscribers
  • Independent fibre network operators (FNOs) are rolling out fibre networks faster than Telkom can
  • Companies like Vumatel offer a wide range of pricing – from free for a 4Mbps line to R1,299 for a 1Gbps connection 
  • Vumatel’s partnership model rapidly gained momentum in South Africa, putting Telkom on the back foot
  • The rush to get fibre rolled out across SA lead to a land-grab and pricing cuts, leaving Telkom on the sidelines
  • Telkom is too big and too slow to respond quickly
  • Today Telkom’s fibre-to-the-home market share is below 40%
  • Telkom has significantly cut its fibre-to-the-home investment over the last year, decreasing the capital expenditure in its fibre network from R2.112 billion in its 2017/2018 financial year, to R1.216 billion in its 2018/2019 financial year

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