Online stores suffer major delivery delays

Online retailers in South Africa are struggling to deal with the onslaught of orders during the country’s coronavirus lockdown.

• Takealot is suffering delays of between two weeks and a month. One MyBroadband user sent the publication a screenshot of an order that had been placed on 26 May but was due to be delivered by 30 June. Consumers have also complained of an inability to get hold of customer service agents in order to schedule returns and get refunds
• Yuppiechef customers have complained of slow delivery and of changing stock. One reader complained of her order being changed to “out of stock” three times
• Makro consumers have been complaining of delayed deliveries, incorrect orders and a lack of access to anyone in customer care to deal with returns or refunds
• Online grocery app Zulzi has also been plagued with complaints of incorrect deliveries, lack of customer service and outstanding refunds