Evidence of mass airtime theft from Vodacom subscribers

Source: MyBroadband

New evidence has revealed widespread airtime theft and fraudulent WASP subscriptions on Vodacom’s network, showing that the company failed to act decisively against the criminals.

The latest evidence follows an industry investigation which revealed airtime theft on a mass scale from Vodacom’s prepaid customers.

What sets the latest evidence apart is that it comes from a prominent company which uses machine-to-machine communications and IoT devices with prepaid SIMs from Vodacom.

It is therefore impossible for these SIMs to pro-actively subscribe to WASP services, which means this data provides conclusive evidence of fraudulent subscriptions and airtime theft.

The company’s chief executive, who asked to remain anonymous because of his relationship with Vodacom, told MyBroadband hundreds of their SIMs have been hit by airtime theft.

The company experienced theft on both brand-new SIMs and SIMs which have been in devices for years.

He said Vodacom refuses to acknowledge any problem and added that it is very difficult to get refunds for the stolen airtime.

Only around 5% to 10% of the airtime theft which they logged with Vodacom were refunded.

He said it requires considerable effort to get a refund, which is further complicated as it is impossible to approach Vodacom with a list of SIMs from which airtime was stolen.

“You need to phone in as a single prepaid customer and go through the motions of trying to convince them that the SIM is in a device with no human access,” he said.

“You have to hound them repeatedly to get the refund to be processed, and you often just give up after a while.”

The evidence further showed that the same WASPs continue to steal airtime from SIMs long after it was reported to Vodacom.

The data provided to MyBroadband stretches back for many months and conclusively proves:

  • There is widespread fraud and airtime theft on Vodacom’s network to this day.
  • Vodacom was made aware of this fraud and airtime theft, for a long time, but failed to act decisively.
  • The same companies continue to steal airtime from Vodacom’s subscribers.

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