Powerhouse Dictation Systems, the brainchild of Doron Mansur, is racing at light speed into the future with its innovative products and solutions leading the way in the industry.
Powerhouse Dictation Systems, provider of professional dictation and transcription solutions, as well as boardroom and meeting recording solutions, are widely accepted as providing the most advanced solutions of these products worldwide. What makes this company unique is its’ dedication to understanding the reseller partner and end user needs, as well as its’ professionalism and ethical business practices throughout every facet of the company.
Over the years, Powerhouse Dictation Systems has won a number of awards, including an award from Philips Speech Processing, Vienna for its’ contribution towards new product design. The company has also won an award for best stand at the 2010 Legal Exhibition held in Sandton and during the same year received a special mention at the Mondi Ithabise office products event for their supplier marketing campaigns.
A global representative
Doron Mansur, owner of Powerhouse Dictation Systems, says they are proud to represent global companies such as Philips and Winscribe as their exclusive and official importer and distributor. “The company is also a sub-distributor of Nuance voice processing technologies in Southern Africa and has been providing solutions since 1995, working closely with both Philips and Winscribe,” he says.
Management at Powerhouse Dictation Systems aim to develop and customise solutions designed to meet the specific requirements of the customer. Their products are intended for people in all fields, from students and lecturers through to government and blue-chip corporates. They provide solutions for health, legal, corporate, government and financial departments.
According to Mansur, some of the company’s best products include the Philips Speech Processing, Nuance Dragon NaturallySpeaking and Winscribe. Philips Speech Processing is a comprehensive range of Voice Recorders, Meeting Recorders and Transcription Kits designed to record notes, conversations, lectures, meetings and dictation.
Nuance Dragon Naturally Speaking is an advanced speech recognition software application allowing users to speak directly to their computer with the words appearing immediately on the screen for editing or processing. Winscribe is a voice workflow solution for dictation, meeting and conference recording and transcription used in legal firms, medical practices, corporates and government departments.
How it all began
Mansur says that after completing his National Service and finishing an Electrical Engineering degree, he worked as an electronic engineer for Sharp Electronics and then Microsciences for a few years and found he needed more of a challenge so he began to explore the option of working for himself.
“The company as you see it today started off with R500 in my wallet and a space in my garage – as all good businesses do. I was initially refurbishing and selling second hand personal computers and building up network solutions for various companies. This evolved into importing and specialising in voice recognition software, which is still part of the company’s product portfolio today,” he says.
Simultaneously Mansur was also working closely with Philips Speech Processing South Africa and Winscribe Inc and made a decision to acquire the agencies as there was great synergy between the respective management teams and the products complemented one another.
In 1995, the company began as Neotec and after taking over Philips Speech Processing South Africa in 2000, Neotec changed its name to Powerhouse Dictation Systems becoming the exclusive importer and distributor of Philips Speech Processing equipment made in Vienna, Austria. Prior to this, it had acquired the exclusive rights to Winscribe.
Exceptional quality staff
Mansur, who is also involved in various volunteer organisations centering around community upliftment and is an instructor in Krav Maga, a form of self-defense, says the company today is made up of a sales, marketing, technical and accounting department and has a very good working relationship and comprehensive understanding of their partners.
“We also have a very good staff retention rate and some staff members have been with the company since inception. Our superb in-house marketing department creates end-user awareness around our Philips, Winscribe and Nuance product range,” he says.
The marketing department designs campaigns incorporating all their products, tailor-made to meet each individual reseller partners’ needs. This allows their partners to get the full benefit from the marketing campaigns and adapt them utilising their own branding.
Mansur adds that it is a very customer centric organisation and there is a clear understanding that the customer always comes first, no matter what the individual role is within the company. He says they work together as a strong cohesive team to ensure their partners and end-users needs are met. The challenges facing the company are to identify the changes in the continuously evolving market and to ensure their products and services add value to their partners and end users.
“We continuously strive towards providing our customer with market leading products and solutions backed by outstanding after-sales service and support. Our aim is to use the most technologically advanced voice processing solutions available to enhance our customers’ productivity and efficiency through improved methods of dictation, transcription, meeting recording and document creation,” says Mansur.