In the first nine months since the appointment of the Consumer Goods and Services Ombudsman, Advocate Neville Melville, in June 2013, the Consumer Goods and Services Ombud (CGSO) dealt with 4281 cases against retailers and suppliers. Between 1 June 2013 and 31 March 2014, the office closed 71% or 3049 of these cases.

 

“It is pleasing to note that since opening our doors we have been able to help thousands of consumers resolve disputes with suppliers across a range of sectors,” says Melville. “It shows the need for an independent mediator, outside of the expensive court system, to seek fair resolutions for all parties.”

On average,it took the office 16 days to close a case, although more complicated cases took around 74 days.

“There is no doubt that consumers are becoming more aware of their rights and also more demanding, which leads to more time-consuming cases,” says Melville. “The challenge is in striking the balance between the rights and responsibilities of both consumers and suppliers.”

The furniture sector topped the list of complaints, with 600 complaints lodged during the period. Telecommunications companies followed with 444 complaints; motor vehicles (378); appliances (387);clothing (208) and financial services (166).

The types of complaints received by the office were mostly around the delivery and quality of goods or defects in goods; food safety; incorrect pricing; availability of advertised specials; performance of services; lay-by; and contractual arrangements. Complaints which related to credit and motor vehicle industries were referred to the relevant ombud scheme.

Melville says increasing enquiries about service delivery issues are expected as awareness of the ombud scheme grows.

“It’s been three years since the Consumer Protection Act (CPA) was implemented and businesses have responded by improving their customer service, while consumers are more demanding when it comes to disputes,” he adds. “There has definitely been a step-change in the way that many companies treat their customers, however the response to the CPA differs from industry-to-industry and size of organisation.”

He adds that many big suppliers have come to grips with process of complaints and returns and, with the exception of cell phone companies, are not insisting on are pair instead of a replacement or refund.

“There will always be leaders and it’s now about encouraging others to follow their good example.”

The CGSO was set up in 2013 to reduce the burden of consumer complaints on the National Consumer Commission. Amongst its main work, the CGSO seeks to ensure that suppliers uphold the Code of Conduct for the Consumer Goods and Services Industry, which sets minimum standards of conduct for industry when dealing with consumers.

“The challenge is to raise the standard of conduct amongst suppliers and retailers without endangering the vitality and growth of business,” says Melville.

Meville believes that consumers are also more aware of their rights when it comes to complaining, but says they still tend to cling to the myth that they have a cooling off period in terms of every transaction.

“There is still a need to educate consumers about this in particular and of their responsibilities in general,” explains Melville. “We’re working towards a situation where suppliers appreciate the value of independent third party dispute resolution as an extension of the customer value chain and where customers feel they are getting a fair and equitable deal in the process.”

He emphasises that the growth of social media as a channel for customer engagement– both positive and negative – has spurred many bigger businesses to improve their customer relations.

“Ina connected world, it’s much easier and quicker for negative publicity about the way they handle their customers to impact their reputation and bottom line,”says Melville. “Most sales agreements are now in line with the legislation and most companies have set up the necessary processes and procedures for dealing with consumer complaints.”

But he says that many smaller suppliers remain hostile to CPA. “They seem to be denial or angry when their customers complain.”

He believes that this is driven by the idea that South Africa is a third world country and that businesses cannot afford to implement an advanced consumer rights framework.

The CPA is based on 1979 British legislation and follows other emerging nations such as Botswana, which implemented similar legislation in 2003 and India, in 1986. According to UN, 100 countries have implemented legislation based on the UN Consumer Protection Guidelines.

“It is simply incorrect to say South Africa is ahead of the pack when it comes to consumer rights,” says Melville. “If anything, third world countries where consumers generally have low levels of literacy, low incomes, limited access to courts and who face massively imbalanced bargaining powers are the very people who require protection.”

Concludes Melville: “A less adversarial approach to customer complaints resolution is likely to continue shaping the way suppliers interact with their customers, for the better.”

 

About the CGSO

The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s voluntary Ombud scheme, set up in line with the Consumer Protection Act.

The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions. 

On 28 October 2013, 50/50 broadcast a feature on SABC 2 regarding Rhino Force, a commercial company that donates a percentage of profit from the sale of beaded bracelets to rhino conservation. Attorney Andrew Boerner of Jurgens Bekker Attorneys lodged a complaint against SABC 2 with the Broadcasting Complaints Commission of South Africa (BCCSA) on behalf of Rhino Force.

 

The BCCSA ruled that SABC 2 was in contravention of Clause 12 and 13 of the BCCSA Free to Air Code stating in the judgment that:

 

  1. Whilst the original reason for the programme was reasonable and justified, and certainly dealt with a controversial issue of public importance, the programme itself was neither reasonable nor justified. The errors of fact, together with the omission of relevant material, eliminates any justification for such a programme within the ambit of the BCCSA Code.
  2. The programme included facts and opinions that were not based on the truth, or on a reasonable perception of the truth.
  3. Although there were instances of facts fairly indicated by the Respondent, not all such facts were fairly indicated, or they were simply omitted. Therefore, it was not possible for the SABC 2 to claim that it had a reasonable conviction that all the statements it made were true.
  4. Furthermore, the programme created an impression of dishonesty and/or lack of transparency on the part of RhinoForce – an impression which was not based on the facts.
  5. Moreover, the programme referred to facts, or opinion stated as facts, to which RhinoForce was not given a substantively fair right of reply, and in so doing it did not provide sufficient balance to afford audiences the opportunity to form their own opinions.
  6. In the result the complaint was upheld and the SABC reprimanded for its contravention of the Broadcasting Code.

 

Boerner stated: “The programme portrayed our client as dishonest. It was always our opinion that 50|50 were in breach of the BCCSA’s Code of Conduct. They presented a programme in which controversial issues were discussed, without making reasonable efforts to fairly present all the facts and our clients’ opposing points of view. 

They also created an impression of dishonesty that was not based on facts. It is most pleasing that the BCCSA has vindicated our client and the complaint against 50/50, SABC 2 has been reprimanded and the complaint upheld. 

50|50, despite being an environmental programme, entered into the world of investigative journalism without thoroughly investigating. They were found to be in breach of the Code of Conduct and have been reprimanded accordingly. We trust that lessons have been learnt by 50|50 and its producers and that they will exercise caution in their future reporting. The errors of fact, together with the omission of relevant material, meant that the SABC 2 and 50|50 had no justification for such a programme within the ambit of the BCCSA Code. Dwindling viewership is no excuse for incorrect reporting and irresponsible journalism.”

 

Joanne Lapin Thorpe, CEO of The Bead Coalition, owner of the Rhino Force brand says, “The rhino issue is highly emotive, and stirs the hearts and minds of millions. The scrutiny and investigation of commercial organizations donating millions to rhino conservation should be handled honestly, respectfully and responsibly. In this instance rhino conservation should have superceded 50|50’s hidden agendas and ill-intended sensationalism. 50|50’s factually incorrect and defamatory broadcast regarding Rhino Force has threatened rhinos greatest hope, the consumer. With 419 rhinos already lost to illegal poaching this year, Rhino Force will fiercely accelerate efforts to save rhinos with their iconic red, black and white beaded bracelet, a simple accessory that has become a world best-seller and a global symbol of rhino conservation. Over 700,000 people proudly wear the bracelet, including HRH Prince Harry. A massive R5,264,690.21 has been raised and donated to rhino conservation by Rhino Force, including the facilitation of R1,080,000.00 for rhino relocation to Botswana. We thank the BCCSA for our vindication.”

 

To learn more and to read the full BCCSA judgement visit:

 

 

Issued by The Bead Coalition

www.beadcoalition.com/ joanne@beadcoalition.com

 

About The Bead Coalition

The Bead Coalition [Pty] Ltd is a commercial business based in Johannesburg.  The organization’s bespoke accessory range include beaded items hand made by previously unemployed communities in rural South Africa and sold to the world. Cause themed accessories such as the rhino bracelet raise awareness and funds, making significant environmental, conservational change. Other bracelets include OCEAN, CYCLE, LITERACY, HERITAGE, MOTOR NEURON DISEASE and HIV.  www.beadcoalition.com

 

 

 

Fight preceded fatal office shooting

The Cape Town businessmen who died in what was initially described as a murder-suicide in Cape Town’s CBD last week, had been arguing in one of their offices.

Die Burger said Herman Pretorius, a businessman from Welgemoed had used R40m of his own money to pay out dividends to investors and had launched a private investigation into his former business partner, Julian Williams’s transactions.

Williams and Pretorius apparently had an argument in Pretorius’s office in the Cape Town CBD and both died in a shooting shortly afterwards. 

There was speculation that Williams was shot first and that Pretorius then committed suicide but this had not yet been confirmed by police.

An expert, who didn’t want to be identified and who was helping Pretorius with his investigation, told reporters: “In my view, things weren’t done right. I suggested a forensic audit to him and told him to appoint a strong auditing firm.” 

Moneyweb had reported in June that Pretorius had invested the money of selected investors from Moorreesburg, Porterville, Hopefield, Malmesbury, Riversdal and Durbanville. 

Williams was the CEO of Basileus Capital. 

A recent survey by PricewaterhouseCoopers (PwC) reveals crime is increasing in South Africa.

 

Titled the ‘2014 Global Economic Crime Survey’ it was conducted among 134 respondents from organisations in 17 industry sectors.  

The report outlines how economic crime is a serious concern for South African companies, and 69% of respondents say they have experienced some form of economic crime in the last 24 months. The global average is 37% – an increase of 3% since the last report was released in 2011, compared to a 9% increase in South Africa.

The types of economic crime experienced by South Africans are:

Asset misappropriation 77% (globally 69%);

Procurement fraud 59% (29%);

Bribery and corruption 52% (27%);

Human resources fraud 42% (15%);

Financial-statement fraud 35% (22%);

Cybercrime 26% (24%);

Money-laundering 14% (11%);

Tax fraud 11% (6%); and,

Illegal insider trading 9% (5%).

Other types of crime reported include market fraud involving price fixing (8% vs 5%); intellectual property infringement, including data theft (7% vs 8%); mortgage fraud (4% v 7%); and espionage (3% locally and globally).

According to corruptionwatch.org.za, the fastest-growing economic crime category in South Africa is bribery and corruption, which together with procurement and human resources fraud as well as financial statement fraud, sets local organisations above their global counterparts – and not in a good way. Bribery and corruption has risen from 42% to 59% since the last survey.

Just over half (52%) of South African respondents reported bribery. And with numerous South African companies expanding into Africa and abroad, bribery and corruption may pose a significant threat to them, especially if they do business in the US or UK. This is because offences are often pursued by regulators across borders through far-reaching laws such as the US Foreign Corrupt Practices Act and the UK Bribery Act.

Procurement fraud, another of Corruption Watch’s focus areas, was experienced by 59% of South African respondents during the past 24 months, compared to only 29% of global respondents. Locally, the most vulnerable step in the procurement process is vendor selection, but other areas such as the invitation to bid, drawing up the contract, and the payment process are also targeted.

The PwC survey reports that formal fraud risk management programmes have become the most effective fraud detection method, but that risk assessments are a neglected area of doing business in South Africa.

In addition, 82% of South African respondents (against 62% globally) indicate that their organisations have implemented a formal whistle-blowing system. However, the survey also finds that the effectiveness of whistle-blowing mechanisms has decreased over the years, but it does reveal an increase in the number of crimes detected by accident.

And once the crime has been sniffed out, more South African companies (82% versus 49% globally) hand the case over to law-enforcement agents to deal with internal culprits.

 

The following crime tips have been developed by the SAPS and Business Against Crime South Africa:

1. Cash Management  

Shops should keep the amount of cash on hand to a minimum and there should be highly visible signs that indicate this.

Set a maximum amount of cash that should be available in the tills and try not to exceed this amount.

During busy periods the cash tills needs to be checked regularly to ensure that they have not exceeded their limit.

Remove excess cash from the register/s and secure this cash in a drop safe or secure safe not accessible to the public.

Ensure that banking is done regularly and do not allow large amounts of cash to be kept on the premises.

Do not count money from the cash register on the service counter/s where everyone can see.

Where the shop does not have a dedicated cash oice, prepare cash for banking in a secure part of the store which is not accessible to the

public.

Do banking on a daily basis, to restrict the amount of cash in the tills.

Vary the times of banking.

Do not display that you are on your way to the bank.

2. When using private security services 

The security guards should be rotated.

 Insist that guards are vetted on a regular basis.

Use the services of reputable guarding companies. Ensure that the security company is registered with PSIRA.

3. Controlled entrances

Ensure that the premises are not overcrowded.

Restrict movement at the entrance and exits.

Install the best security you can afford. For example, security gates on entrance to the premises and back doors. Keep these gates locked and fix a door viewer to the gate and an automatic door opener or latch chain.

If you have a firearm make sure it is secured and that you have a safe on the premises. 

Ensure you stay out of reach of this security gate to prevent someone grabbing you through the closed gate.

4. Be alert during opening and closing times

Request to be accompanied by Security staff if available.

Work in pairs to prevent being overpowered or surprised e.g. When taking out trash.

6. Persons entering the premise 

Train staff to ask for identification and to call for verification before allowing entrance to the premises.

Always check the identity of people who visit you shop for deliveries or other business reasons.

Verify and keep staff aware of all maintenance being done.

Insist on verification of personnel employed by builders and maintenance companies.

7. Proper identification of staff employed (even temporary staff)

Verify that the person to be employed stays at the address given as the residential address.

Ensure that a copy of the original identification document is obtained from all people employed.

Obtain and verify contact details of close friends and relatives of the person employed.

Regretfully, My Office magazine’s own Wendy Dancer was a recent victim of an attempted hijacking. While she did manage to get away unscathed, it pays to be prepared:

Keep vehicle windows closed when approaching a robot, and be vigilant at all times, especially at night.

Do not wear jewellery when going out shopping, rather leave it at home in a safe.

Always check that your vehicle’s doors are locked before walking away from the vehicle.

Make sure your valuables are stored out of sight before driving off.

Try to park in paid parking areas where there are security guards.

Test your tracking device to ensure it is in good working order.

Always leave your window approx. 5cm open – if the window is totally closed, it is easier for them to break!

Always put your bag under the passenger seat or in the boot – never grab for it when you are getting out the car when being hijacked he will think you are reaching for a gun and shoot you.

Don’t use petrol stations after 9pm – they are now hijacking there too.

Always keep your cell clipped to your belt so when you are out of the car you can call for help.

Be more aware – count the number of cars around you, the number of people in groups etc. then you will know exactly when one is missing!

Don’t race to the robot if it is red – you get hijacked only when the car is stationary – rather glide to the red robot, so there is only a short time until the robot turns green.

Be very aware when going under bridges – they drop stones onto your windscreen etc. forcing you to stop.

When the gun is put to your window – put both hands up facing him – always allow him to see your hands otherwise he thinks you are looking around for a gun and will shoot you.

Be aware of where the police station is in your work /home area. If a “cop” wants to pull you over drive to the police station first – maybe he is not a cop.

The human body takes 21 days to kick into a habit – therefore, don’t give up on being aware, persist for at least 21 days.

 

Report all crime to the shop-sa Crime Alert number on Jhb: 011 7810372 or CT: 0217901209

According to Trend Micro Incorporated’s 2013 annual threat roundup report, “Cashing in on Digital Information,” security breaches, cyber criminals, and organised attacks made it nearly impossible to keep personal and financial data private. Large-scale attacks on privacy and security are detailed in the report that covers online bank hacking, mobile threats, infrastructure attacks, and others.

 

This annual report provides an insight into the vulnerabilities of today’s technology that is rapidly becoming interconnected and “smart.” Unfortunately, the new technology being embraced may give more opportunities for criminals to thrive, as they evolve their cyber-attacks and endanger business, including online banks and retailers, while moving closer to homes and individuals through mobile technology.

 

“Last year encompassed major security breaches, increased malware, and mobile threats that impacted people from all walks of life around the world,” said Raimund Genes, CTO, Trend Micro. “Now more than ever, consumers and corporations alike must be diligent in understanding vulnerabilities, and what should be done from a security perspective to better protect personal data and guard against compromised privacy. While this report details the threat landscape of 2013, more importantly it explains how these threats will continue to evolve and what should be done to mitigate the negative impact.”

 

Report highlights include:

§     Financial Threats: As online banking malware that directly target victims’ finances intensified globally this year, prolific ransomware increased and evolved into Cryptolocker throughout the year.

 

§     Mobile Threats: There was a sizable increase in both volume and sophistication of mobile threats, as PC-based threats transitioned to mobile platforms. By the end of 2013, we saw a total of 1.4 million malicious and high-risk Android apps being identified. And Apple users are not immune. 2013 saw an increase in phishing attacks specifically targeting Apple users as criminals recognise the potential revenue from this install base.

 

§     Personal Privacy: Through social networking and “personal cloud” accounts, personal privacy became a recurring issue. Aggressive phishing attacks riding on the release of popular products such as PS4 and Xbox One emerged to compromise personal information.

 

 

§     Infrastructure Attacks: High-profile incidents of infrastructure being targeted by cyber-attacks became a reality in South Korea, demonstrating how critical operations can be impacted on a broad scale.

 

§     Unsupported Software: 2013 saw increased awareness regarding unsupported versions of Java and Windows XP, which will present widespread security challenges as patches and upgrades cease when support for XP ends April 2014.

 

Supporting assets:

The report can be found here:

http://about-threats.trendmicro.com/us/security-roundup/2013/annual/cashing-in-on-digital-information/

 

The full report can be found here:

http://www.trendmicro.com/cloud-content/us/pdfs/security-intelligence/reports/rpt-cashing-in-on-digital-information.pdf

The grey market isn’t populated with suspicious merchants in long overcoats who are generally avoided. Instead, it is subtly represented with ‘grey products’ that are easily accessible. Unfortunately, these goods come with a hidden price tag of which few consumers are aware, until it is too late.

 

Grey goods are products that have been sourced and brought into the country by circumventing official sales and distribution channels. This can be through online or offline retailers sourcing their own stock internationally, individual consumers purchasing products while travelling or consumers purchasing from global e-commerce websites. While grey items are not illegal in South Africa, they are not the best choice for local consumers.

 

Yes, the price tag might be lower, but in the long run customers who buy grey imports risk paying far more for their latest gadget. Consider what happens if the device is damaged or faulty. The device is not covered by the manufacturer’s in-country warranty and product agreements, and so cannot simply be repaired or replaced locally.

 

Buyers of grey goods risk footing the bill for local support therefore wasting both time and money. Worst case scenario, nothing can be done and the end result is simply a very expensive and pretty paperweight. It is usually only when a service requirement surfaces that the frustration is truly felt by the consumer, and filters down into other areas as well. Software upgrades are made available on mobile devices, only once tested in conjunction with local operators on the South African networks, and these might not optimally function on a grey product, and the devices themselves don’t work as efficiently on local networks as their official counterparts.

 

“A local purchase of a Samsung mobile device through authorised channels ensures the quality of the product, which will also be covered by a 24 month warranty policy and ensure a device that is compatible with the local networks,” explains Craige Fleischer, Director of Mobile Communications at Samsung Electronics SA.

 

“Through a partnership with AlwaysOn, every Samsung device bought in South Africa receives 1GB of free Wi-Fi data every month for 12 months, purchased through approved outlets. Additional value-added services such as Accidental Damage from Handling (ADH) come standard with the GALAXY S4, Note 3 and Grand Neo, offering screen and liquid damage repairs to the device at no extra charge. If the consumer decided to purchase grey products, these benefits would not be experienced and enjoyed.”

 

Customers can ensure the authenticity of their products by purchasing through channels such as Samsung Experience Stores, the Samsung online store (www.samsungonlinestore.co.za), South African network operators or leading retailers. Dealers not certified by Samsung cannot deliver any warranty – as such, consumers have to be careful when an online website offers a ‘deal’ that sounds too good to be true. The product may have quality snags and the warranty policy might be void. 

 

“Products bought through official channels carry benefits which outweigh the initial small cost saving of a grey product. On the surface, the grey market may look like a solution for the budget conscious shopper, but it ultimately costs much more in the long run when the user considers the time and frustration involved with incompatibility, service or warranty related incidents,” concludes Fleischer.

 

Samsung Customer Care Centres will assist with repairs on grey (but genuine) products although the cost will be for the customer’s account. Parts may differ from what Samsung SA has available which could delay the process which presents a further inconvenience to the customer. Consumers should also be aware of counterfeit goods where products are branded as the real thing, but are in fact fake replicas. Counterfeit goods do not carry a manufacturer’s warranty and no service support is available on these devices.

 

For any questions as to the authenticity of a dealer, product or website, please do not hesitate to contact the Samsung Call Centre on 0860 726 7864.

 

 

 

The latest MasterCard, http://newsroom.mastercard.com, Online Shopping Behaviour Study reveals that 90% of South African respondents cite the availability of secure payment facilities as critical when shopping online. Concern around the safety of online transactions was the reason 42% gave for not shopping online in the last three months, up 4% from last year.

 

When asked how online shopping could be improved, just over half (53%) of the respondents suggest visible, explicit assurance that their transactions are secure, while 52% recommend ‘protection against unscrupulous websites’. A further 48% suggest guarantees by financial transaction companies or banks that websites are safe.

 

Despite this seemingly negative sentiment towards online shopping, over two thirds (69%) of respondents say they have made at least one purchase online in the last three months and a significant 87% of those reported being very or extremely satisfied with their experience.

 

“Consumers want to shop online but they are still nervous about doing so,” says Philip Panaino, Division President, MasterCard, South Africa, “This year’s survey confirms that mandating 3D Secure payment card authentication, like MasterCard SecureCode™, is an important measure to ensure the sustainability of South Africa’s e-commerce industry.”

 

3D Secure adds an additional layer of authentication between the cardholder and their card issuer, reducing the risk of fraudulent online transactions. Merchants benefit too – in the event that a card is used without permission, liability shifts away from the retailer.

 

Retaining a human element in the purchasing process also contributes to reassuring consumers, as the majority (82%) of respondents stated that customer service via online chat or telephone is important when shopping online.

 

“Online retailers must remember that South Africa has a larger-than-ever base of inexperienced Internet users who have never shopped online before, thanks to improved access to smart mobile devices and increasingly affordable broadband services,” says Arthur Goldstuck, Managing Director of World Wide Worx. “These users are still familiarising themselves with using the Internet regularly to socialise, communicate and browse for information, so some initial apprehension regarding online shopping is to be expected.”

 

“As the new user base gains experience and confidence in online activities, their inclination to shop should convert into a regular online shopping habit. To aid this conversion, smart online retailers should recognise the value in educating first-time customers about the security measures put in place within their online stores.”

 

Now in its fifth year, the annual Online Shopping Behaviour Study, which serves as a benchmark of consumers’ propensity to shop online, was conducted in 11 countries across Africa and the Middle East[1] between November 2013 and January 2014. The South African study surveyed banked South Africans aged between 18 and 64 who access the Internet at least once a week. The survey and its accompanying reports do not represent MasterCard’s financial performance.

 

Considering the overall online shopping experience, 90% surveyed are influenced by convenient payment methods, 87% by quickly-completed transactions and 86% will return to a site offering low or no additional delivery chargers. Pricing, still an important consideration, was mentioned by 89% of respondents last year, compared to 85% this year.

 

“This year’s research indicates that the overall online shopping experience – including convenience, security, good exchange policy, speedy transacting and so on – leads to purchasing decisions. This makes it clear that retailers must consider more than just the pricing of their products,” says Panaino. A good cash back website is also an advantage.

 

The survey further reveals that the South African e-commerce industry is growing as only 24% of local online spend was on foreign shopping sites, down from 27% the previous year and 33% in 2012.

 

While preference for Kalahari declined somewhat from 47% to 35%, it remains South Africa’s favourite online store. Local e-tailer TAKEALOT enjoyed the greatest increase in consumer preference, as 11% shop most frequently from this store, an increase of 4% from last year’s study.

 

“The products that consumers are buying suggest that online shopping is becoming increasingly mainstream, which also bodes well for local retailers,” says Goldstuck. “No longer is online shopping confined to books and DVDs, plane tickets and apps.”

 

Consumers purchasing groceries (38%), clothing (34%) and personal care (20%) brands online increased by 7%, 8% and 6% respectively, with the number of visits to these sites averaging at two per week.

 

“The increases are encouraging as shopping for goods in these categories is more complex. Selecting clothing, for example, requires trust in the retailers’ garment and sizing descriptions,” says Goldstuck. “It is likely that more time is spent on these sites per visit, so retailers have a greater opportunity to engage with their consumers and ensure positive shopping experiences.”

 

The number of respondents feeling that online shopping is costly has declined 13% in 2012 to  just 9% in 2013, while only 3% find e-commerce sites difficult to navigate. This, says Goldstuck, further suggests that online retailers are succeeding in making online shopping a compelling alternative to physical stores.

 

“When contemplating the future of online shopping in South Africa, and given that 96% of consumers who own a mobile phone access the Internet this way, it is unsurprising that mobile shopping is attracting tremendous interest,” he says.

 

The study found that 33% of those accessing the Internet via mobile phone intend to shop using their device or have already done so, a jump of 9% from 2012. The likelihood of shopping online using a computer or tablet, or at a physical store, instead of a mobile phone, has declined by an average of 5%.

 

The most popular items purchased by those who’ve made a purchase using their phone in the last three months include mobile phone apps, music downloads, movie tickets, computer software and coupon/deal site offers.

 

“Mobile phones are still used frequently to research products and compare prices before purchase in a physical store, but there is a marked increase in the use of mobile banking apps, digital wallets and in-app shopping which indicates increased comfort with the technology,” says Goldstuck.

 

It is an exciting and challenging time for South Africa’s online retailers. In an increasingly competitive environment, it is not enough to offer low prices and comply with minimum security standards. Local shoppers want a holistically positive experience,” says Panaino. “While they are demanding, they are also enthusiastic about shopping online, so retailers successfully fulfilling shoppers’ needs are likely to enjoy a loyal customer base for years to come.

 

 

Further afield in Africa:

Looking at all five markets surveyed, South Africa is second in terms of respondents who say they primarily use the Internet for online shopping, at 52%. Slightly higher, 53% of Moroccan respondents use the Internet primarily to shop, followed by 44% in Egypt, 7% in Nigeria and just 4% in Kenya.

Of those surveyed, the average South African has three years online shopping experience, compared to a two-year average across the other African markets.

This additional experience may explain why concern regarding the security of online transactions discourages fewer South African consumers from shopping online, 42%, compared to those in other African markets. Security concerns were the reason 69% of Nigerian consumers had not shopped online in the last three months, followed by 59% of those in Kenya, 47% Egypt and 43% in Morocco.

Across Africa, the product categories receiving most online sales are travel, clothing and accessories, and electronics.

At 56%, more consumers in Kenya and Nigeria have shopped online via their mobile phones, or intend to, than elsewhere on the continent. This is closely followed by 55% of Egyptian consumers. At 33%, South African consumers have the second lowest inclination to shop online using a mobile phone, followed by 25% of Moroccans.

  

 

 

 

 

 

In its recent Q3 2013 Security Roundup Report, Trend Micro (TYO: 4704; TSE: 4704) warns consumers of a peak in both the volume of Apple iOS phishing sites, as well as a sizable uptick in online banking malware.

 

The findings are closely linked to its Q2 report where mobile threats were once under the spotlight as one of the fastest growing areas of concern for consumers and businesses alike. The latest Q3 report’s findings however, suggest consumers should be alert and cautious during the holiday shopping season to protect personal and financial data from being compromised.

 

“With the pervasiveness and ease of use of online banking, we as consumers trust these applications almost blindly,” states Gregory Anderson, country manager at Trend Micro South Africa. “It is worrying that our Security Roundup Reports consistently highlight online banking as an area for concern and we want to urge consumers to be vigilant when using online banking sites. You must ask questions of the security employed by your bank, as well as ensure you yourself are secured on all devices you access these applications from.”

 

Another area highlighted by the report is that while Apple has been traditionally perceived as a safe-haven against threats, the company’s findings reveal that personal information (of its users) can be jeopardised as phishing scams that target the platform continue to gain momentum. According to Anderson, this evidence suggests a potential perfect storm looming in the holiday season as busy commercial and consumer users leverage mobile platforms.

 

In respect to the report’s findings, it has revealed that after a spike in Q2 (5,800 in May), Apple-related phishing sites have remained steady throughout Q3 with 4,100 detected in July; 1,900 in August and 2,500 in September. This raises concern of potential new targets in Q4 with analysts estimating Apple to sell 31 million iPhones and 15 million iPads in the fourth quarter alone.

 

To substantiate the banking concerns, Trend Micro researchers also identified more than 200,000 malware infections targeting online banking in Q3. Three countries stood out as the most targeted, with the U.S. accounting for almost one-quarter (23 percent) of online banking malware infections worldwide, followed by Brazil with 16 percent and Japan with 12 percent.

 

Europe’s top countries, Germany and France, had only three percent respectively which may stem from the regions high degree of multi-factor authentication requirements with online banking transactions. Along with these increases, the level of sophisticated obfuscation techniques used by threat actors has also risen. We found within the online banking Trojan called KINS, anti-debugging and anti-analysis routines.

 

“While the above mentioned countries have been singled out as the worst hit, we cannot discount the effects the online banking threats pose for us here in South Africa, particularly with the rise in the use of smartphones. In our region we at Trend Micro are trying to work with businesses to create awareness around mobile security threats as until now it has been an area in which many are playing possum, some are avoiding, and others in our industry are simply saying doesn’t exist and as a result will have no impact on the end user which couldn’t be further from the truth. The people who lose in this blinkered approach adopted by our industry – is the consumer,” ends Anderson.

 

About Trend Micro

Trend Micro Incorporated a global leader in security software, rated number one in server security (IDC, 2013), strives to make the world safe for exchanging digital information. Built on 25 years of experience, our solutions for consumers, businesses and governments provide layered data security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative security technology that is simple to deploy and manage, and fits an evolving ecosystem. All of our solutions are powered by cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™ infrastructure, and are supported by over 1,200 threat experts around the globe.  For more information, visit TrendMicro.com.

 

Security specialists, Westcon Security Solutions – Electronic, is pleased to announce the immediate local availability of a range of four next generation W Series rapid dome cameras from vendor partner Sony.

 

The new range includes four product iterations in the W series of popular rapid dome cameras. The cameras, powered by IPELA Engine Pro, come in both indoor and outdoor varieties both of which have been purpose-built for specific industrial and commercial applications

 

The cameras boast a pan speed of 700º/s for quick search and detection, a view-DR at 130dB for picture clarity in strong backlight conditions as well as a 60fps frame rate. With its built-in image stabiliser customers will also be able to enjoy a reduction in vibrations as a result of wind or air reverberation, particularly in the outdoor cameras. Buying this high tech product is a good idea but just as people get Alarm installation from professionals make sure you get the camera installed from the company side and not do anything yourself. As they have trained professionals who perform this type of service, thus it’s better to leave the job to the professionals. 

 

Additional features include a defog mode to increase visual clarity in foggy conditions as well as SD card edge storage.

 

The cameras are available in four models, including the indoor SNC-WR600 (720P HD) and SNC-WR630 (1080P Full HD), as well as the outdoor SNC-WR602 (720P HD) and SNC-WR632 (1080P Full HD).

 

For more information contact Michael Coetzee at michael.coetzee@sentronics.co.za.

 

ENDS

 

About Westcon-Comztek

Westcon-Comztek is a leading value-added distributor of technology and converged communications solutions for customers in the enterprise, SMB and consumer markets, in South Africa and 26 countries on the African continent. The company is made up of six business practices which include: Comstor (Cisco business), Comztek Consumer Solutions, Westcon Communications Solutions, Westcon Mobility Solutions, Westcon Security Solutions which includes an electronic and data division and Comztek Software Solutions. The Comztek Africa business deploys the solutions across all these practices into the African market.

 

Marketing Contacts

Louise Taute                                                     Michelle Chettoa

Marketing Director                                             Head of Creative & Communications

+27 11 233 3333                                                +27 11 848 9000

LouiseT@westcon.co.za                                    michelle.chettoa@westcon.co.za

 

Fraudster operating in Cape Town

 

“Our Cape Chamber has advised us of a well dressed gentleman (Malawian) with a laptop who is paying printing companies in Cape Town visits claiming to be connected to the Malawian Government. He has visited a number of printers in Cape Town’s Southern Suburbs.

The said gentleman is asking for quotations for the printing of high value full colour catalogues. Once these quotations are provided he promptly accepts under the proviso that a R 10 000 commission be added to the quotation. He assures the printer that the Malawian Bank has confirmed acceptance and will settle the full amount within 3 days.

The very next day he asks that he recieve 50% of his commission as he needs to extend his stay and pay his accommodation.”

 
 

Chief Executive Officer: P Lacy

Non-Executive Directors: DH Joubert (President), FV Tshiqi (Past President)

Executive Directors: CS de Jager, P Lacy (CEO), KA Leid (British), GN Warren

Company Secretary: DL Garz

As a PIFSA member you have agreed to receive Emails and Newsletters from your Regional Chamber and the National Office. These keep you up to date with training initiatives in your region, special events and workshops and legislative changes that may affect your operations. If you are not the correct person or would like to add additional staff members, please contact Louise Moralee on Lmoralee@pifsa.org and provide the relevant contact details.

 

www.pifsa.org

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