Traditional IT infrastructure is changing. Advances in technology such as mobile, big data, and the Internet of things, are driving a hybrid IT environment which promises to enhance service delivery and increase agility for business users across the board.
Moreover, public, private, hybrid cloud, and containerisation have changed the way services, and technologies are consumed, and agile processes such as DevOps are driving far faster implementation times, which is turning traditional IT environments into hybrid ones.
“And IT operations have to keep up with these changes, and manage this increasing workload, with fewer resources,” says Mbali Khumalo, Business Development Manager for Micro Focus at Axiz, SA’s leading value-added ICT distributor.
She adds that at the same time, these advances are driving new complexity within today’s already challenging IT operations. “Moreover, business users are often opting to use the applications and services of their choice that come from multiple external vendors, but still expect the IT department to handle service delivery and ensure that applications are available.”
“So the question today, becomes how does the IT department guarantee service delivery in an ‘BYO’ environment where users are bringing their own devices and applications, where applications are becoming increasingly composite, and where infrastructure is becoming more virtual and software-defined?”
“And these aren’t the only challenges. Workloads are running in the cloud, the velocity of change is being sped up by today’s agile environments, and the security landscape is so complex and littered with determined and sophisticated adversaries.”
According to Khumalo, the technology department can make sure it is not overwhelmed by the speed and enormity of change by transforming its operations bridge, or physical location where IT services, as well as IT infrastructure, are monitored and managed, into an agile operations bridge.
“However, too many companies have spent a fortune on their legacy IT operations to rip and replace as new technologies were implemented. Unfortunately, this has led to a situation where most IT departments now have multiple monitoring tools, but still do not have the ability to limit the business impact of outages.”
Not having enough technology isn’t the problem, she says. “The way forward lies in evolving the IT role from that of a cost function to one of a true business value creator. By harnessing the power of predictive analytics and automation, businesses can transform the way their operations teams work.”
“IT operations based on containers and microservices architecture, enable technology departments to deliver zero downtime and truly elastic scalability, which in turn, allows the demands of dynamic workloads to be met, and sees business and IT initiatives becoming increasingly efficient,” adds Khumalo.
She says to do this; businesses need to bridge existing and new predictive analytics technologies and automate continuous discovery and IT event monitoring in order to correctly evaluate how IT resources are being used, how the business is being impacted and must analyse all data sources to determine the root cause of situations. “Essentially, tools must be able to adapt to constantly evolving environments by employing remediation and microservices-based architecture.”
“There’s only one solution that can manage all of this, and that is Operations Bridge from Micro Focus,” she explains. “Operations Bridge is the first containerised, service-oriented autonomous monitoring solution for Hybrid IT. It offers the analytics-driven capabilities that organisations across the board need to sense, analyse, and adapt automated operations across the full range of IT landscapes, including traditional on-premise environments, to hybrid cloud, and even to hyper-scale environments offered by Amazon Web Services, Microsoft Azure, and Google Cloud.”
Moreover, Operations Bridge provides not only high-level real-time visualisation of business and IT parameters to executive stakeholders but also the crucial views on operations that operators and subject matter experts need, Khumalo adds.
Finally, she says with Operations Bridge, autonomous AI operations begins monitoring resources automatically to ensure the least possible downtime, and incoming data is analysed, warning organisations of any potential trouble and remediating, before the business is impacted.