Tag: ISP

A customer service representative responding on the official Telkom Twitter account has accidentally agreed with a negative comment about the company.

The user was complaining about the provider’s service delivery, and the representative replied without having correctly understood the context.

According to MyBroadband, a “professional Fortnite player Dennis ‘Cloak’ Lepore said in a tweet that ‘Spectrum might be the worst internet provider ever’. Spectrum is an ISP which serves users in the US.”

A South African Twitter user named Jonathan Oliver then “responded to Lepore’s tweet, stating ‘Nah @TelkomZA takes the number 1 spot’.”

Although both users were complaining about the service of certain Internet service providers, the Telkom customer representative responded with the following: “Yass and your continuous support keeps us up there! Thank you…”

The reply was widely mocked and shared on social media. It has since been deleted by Telkom.

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