Tag: AI

By Daniel Cooper for Engadget

Problematic transportation outfit Uber is thinking about a way to use your phone to determine if you’ve been drinking. A patent application was uncovered by CNN, entitled “Predicting user state using machine learning,” which outlines the general idea. Essentially, by watching how you behave day-to-day, the system can pick up when your behavior is normal (for you) or abnormal. That could be, for instance, how you use your phone, the angle at which you hold it, and even how you’re walking.

Obviously there are some common sense elements to this, too, especially if you’re requesting a ride in the small hours from a notorious night spot. The thinking is that drivers will be fed this information ahead of you boarding the vehicle to better prepare them for what’s coming. A cynical reading of the plans could mean that drivers choose not to pick up a ride from a drunk passenger to avoid trouble. That would likely mean they’re left fending for themselves or, worse still, choose to drive themselves instead.

Of course, patent applications are mostly the province of companies wealthy enough to devote such time to dreaming up new ideas. Wacky concepts and ideas are patented all the time in the hope that, in years to come, they prove to be both useful and profitable. There’s no indication that this system is going to pop up in Uber’s customer-facing app in the near future, although it certainly could do.

Robots, AI and other office tech problems

Workplaces the world over are changing rapidly, thanks to the way we prefer to work, social changes and technological advances.

According to Richard Andrews, MD of Inspiration Office, seldom has so much change come at once to the workplace as it has this year. These are the more significant trends that will continue to dominate the conversation around work in 2018.

Unequal pay
South Africa is ranked 19 in a global index report on gender inequality released by the World Economic Forum (WEF) late last year. The report finds that while South Africa has improved its share of women legislators, senior officials and managers, the gender wage gap in the country has increased. In recent years, women have made significant progress towards equality in a number of areas such as education and health, with the Nordic countries leading the way.

But the global trend now seems to have made a U-turn, especially in workplaces, where full gender equality is not expected to materialise until 2234 according to WEF.

“This is a hot topic the world over,” says Andrews. “And until there is fairness, wage gaps will continue to be scrutinised. Closing the wage gap could add millions to the economy and uplift so many people’s lives.”

Andrews noted that he expects more countries around the world to follow in the steps the UK took last year in making it a legal requirement for companies with more than 250 employees to declare the gender wage gap.

Workplace harassment
Last year there was a lot of news of workers coming forward to tell their stories of discrimination and harassment at the hands of those in power.
In light of these developments, employees expect their leaders to rest their values and workplace policies.
“We need to ask what can we do about it?
“It starts by taking a more responsible approach to leadership and continues with a concerted effort to change the way organisations monitor employee interaction throughout the company.”
Andrews noted that leaders need to “move beyond check-the-box engagement metrics to dig in and do deeper work developing transparent cultures. In short, ‘see something, say something’.”

Generation inclusion
“Generation Z’s university graduates are entering the workforce full-time, changing the fabric of the workforce,” says Andrews.
“Gen Z came of age during the 2008 economic crisis, and many within the generation are more interested in job stability than their millennial peers, who have gained a job-hopper reputation.Employers should be thinking about fostering growth opportunities rather than simply looking to pay them more to keep them loyal.”

Mixed generational management will be at the top and throughout organisations, with Gen X and millennials leading, while boomers and traditionalists migrate to project and consultative contractor roles, Andrews noted.

The necessity for employers to offer their staff a palette of places, presence and postures, thereby giving complete choice and control over where and how they work, has never been greater than it is now.

“Older millennials are entering the C-Suite, and they will be asking boomers to help them as advisers, coaches, or mentors,” he adds.

Flexible, remote and freelance work
Globally, the importance of flexible work for both the already-employed and for job seekers can’t be understated.
“In addition, telecommuting and working from home is on the rise too,” says Andrews. “Not only will more companies invest in remote workers, but those who require workers on site will do everything possible to make work feel like home. Developers will adapt with mixed-use developments that bring workers closer to the office.”

Andrews noted that Inspiration Office has changed its furniture offering in the past few years along with these trends to meet the demand for more comfortable, less formal office spaces at rates that don’t break the bank.

There is also a rapid rise in the freelance workforce in South Africa and around the world. In the US for instance, the freelance is growing more than three times faster than the U.S. workforce overall. The number of U.S. freelancers now stands at 57.3 million, representing an 8.1% jump over the last three years.

Robots and AI
A recent report on the future of work from McKinsey noted that as many as 375m workers around the world may need to switch occupational categories and learn new skills, because in about 60% of jobs, at least one-third of the work can be automated.

“It isn’t cause for alarm just yet,” Andrews noted. “Only 5% of jobs can be completely eliminated by automation. But it does mean that workers need to be prepared to make a change by learning new skills and constantly adapting.”

As Artificial Intelligence (AI) becomes part of even more technologies from Amazon’s Alexa to smart home devices and cloud computing platforms, demand for workers skilled in artificial intelligence will rise.

The “humAIns” are coming

By Sudipto Ghosh for MarTechSeries

According to the latest Accenture report on the future of workplace collaborations, businesses that manage to balance human ingenuity with machine intelligence will be successful. Released just ahead of the World Economic Forum 2018 in Davos, Accenture’s AI report takes a positive stance on the need to grow investments into AI and Human-Machine collaboration over the next five years.

So, what can we expect at such a ‘modern’ workplace?

Let’s call the new professionals that you could be hiring and collaborating with, by 2022 “the humAIns”.

Who are humAIns?

HumAIns are machine-driven, human-centric workplace assistants that demonstrate the highest ability to deliver “Live” customer experiences. No biases, even with millions of insights to deal with from historical data, the HumAIns will boost three aspects of any business:

  • Increase revenues
  • Maximise profits
  • Guarantee human employment with respectable salaries

According to the Accenture report on AI-Human collaboration, the HumAIns could boost revenues by 38% and grow employment opportunities by 10 percent between 2018 and 2022.

The convergence of AI and the human race within economic circles
The HumAIns (no more a hypothesis), would propel the adoption of technology across industries. The economic fields of study for AI would expand further into these five categories:

  • Deep Learning: Synchronous group of machines running on powerful algorithms led by a human expert.
  • Robotization: Machines take over humans, freeing the creative minds to focus on refining business strategies.
  • Dematerialization: Voice search, intelligent assistants, automatic streaming tools, and contactless payment solutions.
  • In-app Workforce; Employees share their availability and managers delegate tasks via apps, also part of Gig economy and crowd-working.
  • Autonomous Operations: Driving tech, sensor technologies, IoT, and drones powered by AR/VR, turning into the norm.

Humanisation of technology

Almost all first-world countries are prepared for the “Fourth Industrial Revolution”. For example, the Netherlands became the first country to set up a nationwide internet of things network. With this move, The Netherlands has enabled the connection of more intelligent devices than it has inhabitants.

“Go digital. Use VR, AR and Al to accelerate the speed and scale of effective training.” – Accenture, Reworking The Revolution

While the cost of employment is a chief reason why developed countries are seeking smarter technologies to replace humans, growing economies like India, China, and Bangladesh still benefit from the availability of low-cost, medium-skilled workers in all industrial sectors.

As all countries grow in terms of industrial parity, employment standards would also incline majorly towards robotization, automation, and dematerialization. This opens up a new horizon for HumAIns to make their presence felt.

HumAIns would hire people for their skills and not for their personal choices. The intelligent assistants would manage the entire value chain of man, machine, material, money, and to an extent, mind too.

The Darker Side: HumAIns Crack the Whip on ‘Dark’ Data Science

Most businesses have a sense of what Big Data is. But analyzing ‘unstructured’ data is still a mystery (something with no label of what data-type it is, or what family it belongs to — not even the source)! HumAIns, taking a cue from the Apple-Lattice Data amalgamation, or from the newest in the market, Vyasa Analytics, could enable the machine’s “cortex” to ask pertinent questions on the ‘Who-What-Where-When-How’ in analyzing Dark Data.

For HumAIns, the power of collaborative analytics in Dark Data would open new fields of opportunities across the verticals and horizontals in business. A large part of that would benefit how CMOs zero in on their tech stack.

HumAIns in B2B Technology: A Cool Angle to Working with Machines

HumAIns would erase the need for having human supervision for the common marketing activities, that mostly deal with interactions and problem-solving at all stages of operations. The activities are:

  • Customer Targeting and Retargeting
  • Media Buying
  • Cross-channel Marketing Executions
  • Testing, Optimization, and Personalization
  • Analytics and Insights

For a CMO working with a HumAIn, the foreseeable benefits could include:

  • Savings in time, money, and human resources
  • Unbiased collaboration 24/7/365
  • More accurate, quicker, and justifiable investment decisions
  • Competitive intelligence with clear focus on revenue acceleration
  • Uncompromising and unending repository of intelligence and measurable emotion into marketing and advertising
  • Delightful customer experiences with the highest return on personalization
  • Higher-value in problem-solving with real-time historical references to common challenges in marketing

Will AI take away jobs? Certainly not, if you know how to collaborate with the HumAIns. Trusting what Accenture report suggests, “Foster a new leadership DNA. Cultivate leaders at all levels to help pivot the workforce to new growth models.” What part of that DNA would match up to HumAIns? Interesting thought, isn’t it?

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My Office News Ⓒ 2017 - Designed by A Collective


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