Staples takes another step away from office supplies

By Louisa Hallett for RetailLeader

Staples is acquiring HiTouch Business Services to enhance the customer experience when it comes to technology, product assortment and services capabilities.

Staples is following the lead of rival Office Depot in enhancing its business services.

Staples is acquiring HiTouch Business Services to enhance the customer experience when it comes to technology, product assortment and services capabilities.

“We think Staples can bring tremendous value to HiTouch Business Services in the form of more robust capabilities and the scale that comes with being the industry leader for workplace solutions,” says Sandy Douglas, CEO of Staples.

“The combination of HiTouch’s sales organization and the strength of Staples will allow us to give customers an even higher level of service. We will continue to look for strategic opportunities like this one where we feel we can help create better options for businesses in the marketplace.”

HiTouch Business Services is a company that provides everything a business needs to operate, according to their company description. They will be a part of the Staples Business Advantage delivery organization, as well as supplying an expanded assortment of products and up-to-date e-commerce tools. HiTouch’s marketplace will still serve as its own independent platform.

“For the past 15 years, HiTouch Business Services has served its customers with pride and we look forward to the next chapter with Staples,” says John Frisk, president and CEO of HiTouch Business Services.

“We will continue to support businesses as we always have, but now with enhanced solutions from a best-in-class service provider. Together, we can create a new business model which leverages the size of a company like Staples, with the local touch HiTouch is known for, to create a truly differentiated offering.”

Staples is the world’s largest office solutions provider to date and is headquartered near Boston, with 1 255 stores located across the U.S. and 304 located throughout Canada.

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