Print excellence was celebrated at the 2012 Sappi African Printers of the Year event held in Melrose Arch, Johannesburg on 16 August 2012. The event highlighted Sappi’s philosophy and tagline Inspired by life. The theme was emphasised by Chief Executive Officer Sappi Southern Africa, Alex Thiel: “Tonight’s celebration of excellence is not just about patting each other on the back – it is about inspired print that is vital to show paper’s best characteristics. Few alternatives can stand up to paper’s ability to enthral, to entice and to connect physically and emotionally with the reader.”

A total of 200 entries, in 11 categories, were received from the Africa and Indian Ocean Island region. After a rigorous two days of judging, 10 Gold awards, 19 Silver awards and 33 Bronze award winners were selected.

The gold award winners will represent the Africa region at the 2012 Sappi International Printers of the Year awards, the ‘Oscars’ of print, in September, where they will compete against the gold award winners from North America, Europe and the Sappi Trading region (including Central and South America, Asia and Australasia).

The independent panel of judging experts consisted of Mike Lumb (Mike Lumb Consulting), Neill Moross (Troika Imagineering Works), Erich Kühl (Erich Kühl Consulting), Cynthia Morton (Paarl Media Paarl) and Lucrezia Wolfaardt (New Media).

The judges commented that overall the quality of the entries was excellent with good use of challenging techniques on the selected substrates which enhanced the visual appeal of the publications and the consistent use of colour and varnishing applied in the winning entries.

Alex Thiel further commented: “Your work is an inspiration to all of us in the industry, whether we are your suppliers, your customers, your peers – but most importantly your work inspires the intended target audiences and moves them to action.” Thiel also explained how Sappi’s recent restructuring was geared to ensure staying relevant to customers, providing them with products that would enhance their businesses and ultimately sustainability and profitability for them and for Sappi.

2012 Award winners

Gold award winners:

Annual Reports – Colors for Thrip Annual and Impact reports

Books – Ultra Litho for ‘Focused’

Brochures – Ultra Litho for ‘the new Audi A6’

Calendars – Multiprint Litho for ‘Eskom 2011’

Catalogues – Kolorgraphix for ‘DairyBelle – have a ding dong day’

Digital Print – Précigraph (Mauritius) for ‘Double Regard’

General Print – Multiprint Litho for ‘The imaginarium of extraordinary ideas’

Magazine Sheetfed – Graphica (Réunion) for ‘Buz Buz’

Magazine Web – Uniprint for ‘Mitshubishi Xplore Issue 19’

Printer’s Own Promotion – House of Print for ‘House of Print’

 

Silver award winners:

Associated Printing Group in the Brochures category

Atlas Printers in the Catalogues category

Bhubezi Printers in the General Print category

Colors in the General Print category

Graphica (Réunion) in the Digital Print and Magazines Sheetfed categories

Impremerie & Papeterie Commerciale (Mauritius) in the Magazines Sheetfed and Printer’s Own Promotion categories

Ince in the Annual Report category

Pro Print in the Catalogues category

RA Print in the Calendars category

Trident Press in the Books, Brochures and Calendars categories

Ultra Litho in the Books and Catalogues categories

 

Bronze award winners:

24 Hour Photobooks in the Digital Print category

Atlas Printers in the Calendars and General Print categories

Business Print in the Annual Report category

Colors in the Brochures and General Print categories

Fishwicks Printers in the Brochures, Catalogues and Printer’s Own Promotion categories

Graphica (Réunion) in the Digital Print and Magazines Sheetfed categories

Hansa Print in the Catalogues category

Hirt & Carter in the Calendars category

Impremerie & Papeterie Commerciale (Mauritius) in the Books category

Ince in the Annual Report category

Intrepid Printers in the Magazines Sheetfed category

Multiprint Litho in the Books, Brochures and General Print categories

Paarl Media KZN in the Magazines Web category

Précigraph (Mauritius) in the Annual Reports and Books categories

Pro Print in the General Print category

RA Print in the Brochures and Catalogues categories

Shumani Printers in the Digital Print category

Trident Press in the Annual Report and Calendars categories

Ultra Litho in the Catalogues category

Uniprint in the Magazines Web category  

The ICC Group’s recent Back To School Competition proved to be a great success with bigger and better in-store Back to School Displays and higher sales volumes than ever seen before! The winners were announced last week, with a tie between ICC Big Save Hammanskraal and Overland Cash & Carry in Klerksdorp for their impressive displays, large numbers of feet into their stores and huge increase in sales volumes compared to the previous year.

The competition was launched last year to member stores to inspire their creativity to go the extra mile through an all-encompassing staff incentive programme. The programme incentivized each and every level of staff member responsible for the set up and displays of in-store promotions to create the best Back to School Display in the country with stunning prizes up for grabs.

The stores were evaluated based on two criteria namely growth in their own sales volumes from the pervious year and the overall look of the display through the promotional period.

Big Save Hammanskraal created an impressive 10m long by 3m high Back to School Display in their store, with the promotion breaking from early November and running right through to the second week in February. This helped ICC Big Save to capture shoppers during the end of year exam period, Christmas time and the key Back to School months. 50 000 retail pamphlets were dropped in the nearby towns and villages and they also ran an effective wholesale promotion with their retail promotion. The winners from Big Save were Director Tony Jardim who received an Apple Ipad2, Head Buyer Ricardo Sardinha winning a Dell Laptop and shelf packers Prince Mashamba and Jethro Mashaba each winning R1 000 in cash.

Overland Cash & Carry, driven by Jose de Achadinha Snr, also created a very effective promotion planned well in advance in July last year.  Orders were placed in October enabling their display to be well stocked throughout the promotional period from November to the end of January. The store ran various radio promotions, local school promotions and distributed leaflets widely in the surrounding rural areas. Jose attributes their success and increase in sales volumes from the previous year, to the competition that ICC ran which motivated their staff to work together to create one of the best Back to School Promotions in the country. Winners from the store were Jose de Achadinha Jnr, Buyer Nico Alberts and packers Neo Makgalanyane, Patrick Mashiya, Anele Daniel Mongale and Petrus Mankaliso Mabusa.

De Achadinha commented: “Thanks to ICC’s proactivity in creating and running this competition, we were able to increase our sales. We encourage ICC to run this promotion again as well as other competitions during the year.”

Kevin Barrett, National General Merchandise Buyer for the ICC Group has been extremely pleased at the response from their stores to this competition and looks forward to building on this and creating new ways to help their member stores drive sales growth.

Rectron appointed a Corsair distributor

Rectron South Africa has been appointed as a distributor for Corsair’s range of high-performance computing hardware. This is a strategic appointment for Rectron as it further cements Rectron as the leading computer components distributor in southern Africa.

Rectron’s has differentiated itself amongst IT distributors in South Africa with its relentless focus on customer and after sales service, the quality of products that it offers and its understanding of the South African IT hardware requirements, with its local PC assembly line at Rectron’s headquarters in Midrand.

“The addition of Corsair to our portfolio of best-of-breed products enables Rectron to offer complete performance computing solutions – as components or as completely assembled machines – to our specialist resellers and their customers: overclockers; computing enthusiasts; and users that demand a high level of performance from their hardware,” explains Spencer Chen, products director at Rectron South Africa.

Corsair has delivered innovative, high-performance memory to the PC market since 1994 and subsequently expanded its award-winning product offering to wide ranging product suite that complements Rectron’s existing catalogue of class-leading brands and hardware.

“This appointment comes as Corsair realigned its two distribution agreements, dropping one and appointing Rectron that will see it enjoy a better focus and increased sales in its key markets in South Africa,” says Chen.

The Corsair product range includes solid state hard drives, memory, chassis, power supplies, coolers, keyboards, mice, headsets and speakers, and will be available through Rectron’s network of dealers nationwide from July 2012.

 

Source: http://www.it-online.co.za/2012/07/11/rectron-appointed-a-corsair-distributor/#disqus_thread

Makro takes on Brother printers

Makro has signed an agreement with Mustek, the largest assembler and supplier of personal computers in South Africa, to distribute the Brother range of printers.

The initial 12-month agreement sees the availability of Brother printers at all 16 Makro stores in South Africa with a further two stores planned by the end of the year.

The printer range includes three inkjet multi-functional printers of which one is an A3 model, two single-function mono laser models, a four-in-one mono laser, and two colour multi-function laser printers.

“Internationally, Brother is the top-selling printer in the retail space in several regions including New Zealand and Australia. Having excelled in the government and corporate sectors in South Africa, it is one of our key brands. We are very excited to make the printers available to the local retail market where we know it will do well,” says Paul Norris, Brother product manager at Mustek.

All the Brother printers available at Makro are supported by Mustek directly on either a carry-in or on-site basis.

“We felt that Makro would be the best channel to enter the retail space in South Africa. Consumers now have easy access to these great products and will benefit from the extended hours of Makro to get consumables outside of normal trading hours,” says Dale de Villiers, sales and marketing manager at Brother International South Africa.

 

Source: http://www.it-online.co.za/2012/07/19/makro-takes-on-brother-printers/#disqus_thread

Superior Service on the Telephone

 

Superior Service on the Telephone

Accredited to US 14348, NQF level 2, 3 credits

 

Siyanqoba has a level 1 AAA BEE status, claim 135% of your spend as well as your skills levies

 

Overview

Who should attend?

The impression you make on the telephone is vital to creating the professional image of any company. The ability to communicate in a prompt, friendly and professional manner is important for everyone who has day-to-day contact on the telephone.

Using role play, this two day course will enable delegates to develop or refresh the techniques and skills to make and take calls effectively including dealing with difficult callers.

All staff who need to communicate in a confident, efficient and friendly manner. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks.

 

Objectives

Dates

·          Create the right impression of yourself and your company by presenting an image of total customer care.

·          Communicate confidently and handle customer calls with courtesy, enthusiasm and friendly efficiency.

·          Handle calls in a structured way, projecting professionalism in words and voice, and speaking with clarity.

·          Manage difficult and aggressive customers and resolve problems successfully.

·          Ask the right questions, LISTEN, and deal with enquiries, messages and complaints effectively.

·          Close calls by summarising outcomes and agreed actions with the caller and by recording details.

·          Understand how a trained voice improves communication skills, increases confidence and assertiveness and develops spontaneity

·          Avoid common pronunciation errors that undermine your professionalism

Jhb

10 & 11 Sept

Wanderers

Pta

30 & 31 Aug

Garsfontein

Ct

27 & 28 August

Peninsula

Dbn

22 & 23 Nov

Umhlanga

 

Investment

R3 750.00 excl VAT excl Blackberry.

R 5 450.00 excl VAT incl Blackberry Curve 8520.

 

 

 

Course Outline

Rave Reviews

Image and Presentation – The Company’s and Yours

·          Understand the importance of creating a positive and professional first impression on phone callers and visitors.

·          Discuss personal presentation and grooming, as well as maintaining a professional image for the reception area.

 

Communication Skills

·          Analyse how we are perceived when we communicate, and what contributes to positive speech and body language behaviours.

·          Understand the benefits of asking questions Investigate a variety of questioning styles to achieve specific outcomes.

·          Employ paraphrasing skills to ensure accuracy of understanding.

·          Develop listening skills, and look into what creates barriers to our listening, and how to overcome these issues.

·          Identify behaviours for building rapport.

 

Telephone Techniques

·          Investigate and refine techniques for greeting and transferring callers, and putting people on hold.

·          Discuss how to take messages, and what information is necessary for maximum effectiveness.

·          Utilise guidelines for general telephone etiquette.

·          Identify effective methods of deflecting sales and marketing phone calls, balancing courtesy and assertiveness.

 

Generating Customer Loyalty

·          Understand it takes more than ‘satisfaction’ to generate customer loyalty.

·          Realise the impact of word-of-mouth communication by dissatisfied and delighted customers.

·          Consider the distinction between ‘service process’ and ‘service outcome’, including tips on improving the customer’s experience of both.

·          Identify the ‘Impression Points’ of your business, and how to enhance them.

·          Consider the effects of meeting (and exceeding) customer expectations.

·          Learn techniques for responding to customers’ complaints to ensure a positive outcome for the customer, and for you.

·          Recognise what is required for the perception of service excellence.

 

Time Management

·          Adopt a practical process for managing appointments and tasks in a systematic and consistent way.

“This course was so practical – my boss and my colleagues won’t believe it’s the same person at reception!”

 

Alice Magukabe, Dept Trade and Industry

 

“I thoroughly enjoyed this course and I learnt so much”

 

Joyce Radebe, City of Johannesburg

 

“I thought I knew everything about my job but you have taught me so much more. Thank you”

 

Felicity Crowthorne, ABSA

 

“This was a wonderful course that all receptionists should attend”

 

Magda van Heerden, DWAF

 

“Wonderful presenter, excellent material – I’ll be back for more courses with Siyanqoba”

 

Suzanne Harthof, De Beers

 

“Fantastic training course. I was surprised at how much I learnt in just two days”

 

Karin Druff, Department of Home Affairs

 

“I am so blessed to have attending this course, I wish everyone could”

Wendy Pienaar, TUT

 

Siyanqoba Course Booking Form

*Event Name: Telephone Skills

*Region:

 

 

*Name:

*Position:

 

 

*Company:

*Telephone Number:

 

 

*Postal Address:

*Fax Number:

 

 

*City:

*Cell Number:

 

 

*Code:

*E-mail:

 

 

*VAT Number:

*Incl Blackberry: (Yes/No)

 

 

 

Bank Details:

Account Name: Siyanqoba Seminars, Standard Bank, Lynnwood Ridge, Branch Code 012445, Acc No: 012216755

Cancellations:

·          No shows on the day of training will be charged 100% of the course price. A substitute delegate is welcome at no extra cost.

·          Delegates may transfer their registration to another course, once at no charge – provided we are informed at least 5 working days before the course. For last minute transfers or transfers made inside of the 5 working days, a late transfer fee of 20% will be charged.

·          You may cancel your registration, in writing, up to 7 working days before the course takes place, incurring a 10% administration cost. Cancellations made inside of the 7 days will be liable for the full fee.

·          Unfortunately, no refund can be given to delegates who do not attend without giving prior notice. Delegates who do not arrive for training on the day and who have a valid excuse – will be transferred onto the next course and charged a 20% transfer fee – only one transfer is allowed per delegate.

·          Please note, once your registration form is received, you will be issued with a tax invoice. Payment, or proof thereof or an order number must be received on the first day of the course.

·          The image of the gift is a visual representation only, pls enquire about the specifications.

Confirmation:

If you do not receive communication – outlining participation details – one week prior to the event, please contact Siyanqoba Seminars.

 

I hereby acknowledge that I understand and agree to the terms and conditions of my registration.

 

Fore more information please call Olga on 012 998 3668

 

 

In the wake of soaring fuel costs and ever growing environmental concerns, Garmin, global leaders in lifestyle and navigation technology, is proud to introduce the ecoRoute HD to South Africa. This new easy-to-install accessory transforms compatible Garmin navigation devices into real time diagnostic computers.

 

“The ecoRoute HD is yet another smart solution to further enrich the lives of our customers” says Walter Mech, Marketing and Sales Director of Garmin Southern Africa.  “This accessory encourages our customers to adopt an environmentally friendly driving behaviour to not only manage and reduce their carbon foot print but optimise fuel consumption and save costs through fuel efficient navigation.”

 

The cutting edge GPS technology of the ecoRoute HD with its user friendly interface allows owners of supported nüvi devices* [1310, 1410, 2360LT, 2460LT, 3760LT and 3790LT] to travel with ease, whether driving or planning for the next trip.

 

Save money

The ecoRoute HD enables owners of supported nüvi devices to save money on fuel costs by finding more fuel-efficient routes.  These routes are selected by factoring in fuel consumption data, the number of stops, speed limits, and more.  The ecoRoute HD also provides real-time feedback on driving efficiency.  Be it a slower start from a standstill or maintaining the most efficient speed, users will be aware of driving techniques that help improve fuel economy the most.

 

Conserve resources

Using the ecoRoute HD with a compatible Garmin nüvi will provide users with accurate details regarding fuel consumption based on driving habits.  Information includes the driver’s impact on the environment to petrol-saving tips whilst on the go.  To make sure data is as accurate as possible, ecoRoute HD allows for the creation of a custom profile based on details about the specific vehicle.

 

Fuel Report

Get at-a-glance information with ecoRoute’s Fuel Report.  Mileage reports generated indicate distance travelled on each trip as well as fuel economy for the route and the cost of 

fuel used.  Data can be used for planning future trips and keeping track of distance for mileage submissions and reimbursements. 

 

Driving challenge

Drivers are able to monitor their driving efficiency with ecoRoute’s Driving Challenge.  This fun-yet-effective challenge makes a game out of saving petrol by keeping a running score and reflecting current driving habits.  With real-time feedback based on performance, you can quickly view driving behaviour.  The better the driving habits, the higher your score, indicating better petrol mileage. 

 

Mileage reports

Keep track of your trips with ecoRoute’s Mileage Reports.  You’ll know the distance travelled on each trip as well as the fuel economy for the route and the cost of fuel used.  This data can be used for planning trips and keeping track of distance for mileage reimbursements.


 


Route cost

With ecoRoute’s Route preview nüvi users can plan ahead of time with information on the time, distance and total fuel cost of the planned route all on one easy-to-read screen.

 

The ecoRoute HD is available at selected retailers’ nationwide at a recommended retail price of R 1,495.00 (Inc. VAT).

 

*The monitoring of vehicle diagnostics by the ecoRoute HD is OBD system dependent and is not compatible with Renault vehicles.

Going Green at the Office

By Linda Trim, Director, Giant Leap

Sustainability is the new buzzword – both at work, and at home. Consumers are quickly going ‘green’, and are demanding that companies do as well. Naturally, no company can claim to be environmentally friendly if their own premises do not reflect a thoughtful approach to living and working.

In addition to bringing practices in line with principles, a greener workplace will mean a lighter ecological footprint, a healthier and more productive place to work, and in the long term, greater profitability. So if you’re the boss or the employee, whether your office is green already or still undergoing transformation, you can take some simple and practical steps to lay the groundwork for a healthy, earth-friendly and sustainable workspace.

At Giant Leap, we have gathered a few pointers to get you started on the pathway to green – whilst at the same time keeping everyone happy, productive and inspired!

Green Tips:

·         Water-wise: Measures such as dual flush toilets, waterless urinals, and moisture sensors in landscaping can help to cut a company’s water usage by up to 30%.

 

·         Using concrete slabs in the construction of an office building can lower a company’s energy consumption by as much as 25%, due to the slab being able to moderate temperature changes indoors, along with double-glazing of glass windows and doors to increase insulation from the outdoor elements.

 

·         Sophisticated lighting enhancement systems can drive diffused light deep into the building while minimizing glare and heat gain. These systems typically provide enough illumination for 75 % of employees to work by daylight alone, minimising use of electric fixtures, reducing loads on heating and cooling equipment, and helping create a more comfortable, pleasant environment.

 

·         By using recycled materials in the construction of the building and being able to recycle as much building waste as possible, the building is able to keep its carbon footprint down to a minimum.

 

·         A work environment where employees are able to see outdoors at all times helps boost their moral and increase their daily productivity. Also, having windows that employees can open and close at their own discretion so that fresh air is available at all time, making the building and the work environment a healthier place where employees are able to feel mentally and physically better and able to perform at higher levels.

 

·         Locate office buildings within walking distance to public transport. Businesses can lower their overall carbon footprint by encouraging employees to leave their cars at home and use the public transport provided.

 

·         The more you do online, the less you need paper. Keep files on computers instead of in file cabinets (this also makes it easier to make offsite backup copies or take them with you when you move to a new office). Also, review documents onscreen rather than printing them out and send emails instead of paper letters. New software helps eliminate blank pages from documents before printing and can also convert to PDF for paperless document sharing. (treehugger)

 

·         Bringing lunch to work in reusable containers is likely the greenest (and healthiest) way to eat at work. Getting delivery and takeout almost inevitably ends with a mountain of packaging waste. But if you do order delivery, join coworkers in placing a large order (more efficient than many separate ones). Also, bring in a reusable plate, utensils, and napkins. If you do go out for lunch, try biking or walking instead of driving. (treehugger)

Baby Soft® is well known for adding that little extra indulgence to life: it’s thick and absorbent so everyone can rest assured that they are looking out for their family with every purchase offering them the silky softness that has made Baby Soft® South Africa’s favourite 2 ply toilet paper.

 

Now with a new product offering called Baby Soft® Stop and Tear you can still enjoy the comfort of 2 ply while using less. The paper is embossed with puppy paw marks trailing along the sheets, with a puppy sitting next to a stop sign indicating where you should stop. Needless to say, this is where one must “tear”. Available in two different colour options, Stop and Tear is printed in both lavender and green.

 

Statistics have shown that on average, families of five, who use 1 ply toilet paper, would consume approximately 240 rolls per year, whilst families who use Stop and Tear would only spend 157 rolls per year. “The benefits to Baby Soft® Stop and Tear are endless: you are able to teach your family to be sensitive to wastage, families can save money, it’s kinder to the environment to limit the amount of surplus and there is no compromise in luxurious quality”, says Li-Anne Hide, Senior Brand Trade Activator – Baby Soft®.

 

Available in all major retail outlets the Baby Soft® Stop and Tear is easy to identify on shelf with Softie the Labrador on the front of pack with a clearly visible Stop sign.

 

“This new innovation is set to get everyone to think about a daily necessity in a new and different way.  Challenge your roommate, family members or just yourself and see how much you can save by just becoming more aware of your usage”, concludes Hide.

JOHANNESBURG, 14 July 2012 – Vodacom customers travelling to the United Kingdom (UK) are set to enjoy savings of up to 100% on international roaming. These incredible savings, which will be applicable to Vodacom Prepaid, Contract and Top Up customers, will be available from 20 July to 16 September 2012.

 

This promotion will include 60% savings for local calls in the UK. Customers will also save 76% on calls to South Africa, 45% on SMS messages and 71% on data roaming. During the promotional period, customers will also save 100% on calls received from any network since they will not be charged for receiving calls.

 

“Vodacom is always looking at ways of providing value to its roaming customers. In April this year, we reduced data roaming rates by more than 70% for customers travelling to six African countries where Vodacom and Vodafone operate. Now we’re offering customers travelling to the UK up to 100% savings so they can stay connected to their friends and loved ones without worrying about the cost,” says Minnie Maharaj, Managing Executive: Wholesale and International Services at Vodacom.

 

Promotional rates:

 

Local Calls (UK)

Calls back to SA

Sending an SMS

Data rates per MB

Receiving Calls

Current Roaming rates

R7.20

R21.15

R2.75

R17.50

R6.00

Promotional Roaming rates

R2.90

R5.00

R1.50

R5.00

FREE

Savings

60%

76%

45%

71%

100%

 

Promotional rates will apply on Vodafone only and standard rates will apply to all other networks. Customers should therefore ensure that they are roaming on the Vodafone network and if necessary, manually select Vodafone UK as the preferred network provider on their handset.

 

The reduced roaming rates will be available to all Vodacom customers by default; no opt-in will be required. Contract and Prepaid customers should have international roaming active to make use of roaming services and to qualify for the reduced rates. Top Up customers already have international roaming activated by default and will be automatically charged reduced rates during the promotional period. Data roaming is available to contract customers only.

 

For further information customers can visit www.vodacom.co.za or they can contact customer care on 111 from a Vodacom phone or 082 111 from any other phone, or e-mail customercare@vodacom.co.za

Kraft Foods is excited to announce the arrival of NEW Cadbury Dairy Milk Bubbly. It’s what happens when you combine SA’s best loved chocolate with a burst of bubbles both inside and out. It’s the lighter way to enjoy your favourite milk chocolate. 

“The new aerated offering comes in a unique mould shape.  The soft and round chocolate bubbles on the outside and inside melt in your mouth for a smoother, lighter, creamier moment” says Tamsin Darroch, Senior Brand Manager: Chocolate 

The chocolate not only appears in a stylish, highlighted new look but also comes in the new re-sealable packaging to ensure your treat can be packed away and enjoyed over and over again. 

 New Cadbury Dairy Milk Bubbly will be available in all major retailers from August 2012 in an 87g and 150g pack size.

So get captivated in the lighter world of bubbles by visiting the Cadbury Dairy Milk Bubbly website www.cadbury.co.za/bubbly and join the Cadbury Dairy Milk Facebook community so you can also share your bubbly experiences and be kept in the bubble on any promotional activities.

Wondering where Cadbury Dairy Milk Bubbly gets its bubbles? Watch out for the magical television commercial which hits our local TV screens from 14 August 2012. 

Welcome to the world of Cadbury Dairy Milk Bubbly!

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