Why we should be recycling our paper

Paper recycling rates in South Africa increased to nearly 60% in 2011. This equates to the annual recovery of over a million tonnes of paper.

 

Despite increased awareness, large amounts of recoverable paper and board packaging are still unnecessarily dumped in landfill sites.

 

“Sadly only 5% of homes actively recycle their paper and board,” says Paper Recycling Association of South Africa (PRASA) operations director Ursula Henneberry.

 

National Recycling Day on Friday, 14 September, is the perfect opportunity for South Africans to take a more active role in recycling, in the home and at the workplace.

 

The simplest way to green our future

Paper, one of the most environmentally friendly and sustainable products, is made from farmed trees, just as your morning cereal was made from farmed wheat or corn. Plantation trees help to absorb carbon dioxide from and release life-giving oxygen into the atmosphere.

 

Trees, and thus paper and wood products, store this carbon as solid matter. By recycling paper, we can ensure that this carbon is kept out of the atmosphere for longer. Paper recycling is one of the simplest ways that we can green our future.

 

“If we do not recycle, paper will rot among other rubbish and emit greenhouse gases such as carbon dioxide and methane, which is 20 times more potent than carbon dioxide,” says Henneberry.

 

A tonne of recycled paper can save up to three cubic metres of landfill space and subsequently reduce transport costs for local municipalities.

 

By recycling paper, milk and juice cartons, glass, aluminium and plastic, we contribute to less pollution and litter, and create a healthier, greener and cleaner society.

 

Top tips for aspiring recyclers

·         Do your research and find out which companies collect paper in your area. Visit www.mywaste.co.za for these details.

·         Do not mix your paper with other recyclables.

·         Do not let your paper get wet or soiled by other rubbish. Keep it under cover or in a closed plastic container.

·         Get to know what is recyclable and what is not. The following paper types cannot be recycled:

o   Foil gift wrapping and foiled lined boxes

o   Wax coated or laminated boxes such as frozen food boxes

o   Empty cement and dog food bags

o   Disposable nappies

o   Carbon paper

o   Sticky notes

·         Remember that juice, milk and custard cartons ARE recyclable. Simply rinse, flatten and place with your paper recycling.

·         Newspapers are best recycled within three months.

·         If you don’t have a formal recycling collection service or drop-off depot in your neighbourhood, consider putting your recyclables in clear plastic bags so that the people who sort through the piles of refuse on collection day are afforded some dignity by not having to trawl through your week’s household waste.

 

Give paper a new lease on life

Paper can be recycled up to seven times. Some virgin or new wood fibre is required to make recycled paper possible in the first place and is always needed to keep the global fibre cycle going. But have you ever wondered where recyclable paper goes or what it becomes?

·         Corrugated boxes and magazines = new corrugated boxes

·         Newspapers, magazines = newspapers

·         Office paper, newspapers, printer offcuts = tissue products, kitchen and industrial paper towelling

·         Office paper, corrugated boxes, printer offcuts, cardboard trims = cereal boxes, soap cartons

·         Newspaper, cardboard trims = moulded paper products such as egg boxes.

·         Milk and juice cartons = board paper.

 

Next time you open your grocery cupboard or medicine cabinet, think about the role that paper plays in your life in its various and versatile forms.

 

Keep in touch with PRASA on Twitter by following @PaperRocks_SA or visiting www.prasa.co.za or www.thepaperstory.co.za

TeleMasters is a company that likes a challenge. It has to, says head of enterprise Riaan Pietersen, because when delivering voice over IP telephony solutions, the situation on the ground is rarely straightforward, almost always complex and often downright scary. That’s what the company experienced when it engaged with real estate agency Rawsons to provide communications services to two busy offices, located in Strand and Somerset West in the Western Cape; however, despite multiple difficulties, it has succeeded in delivering quality services where others have feared to tread.

 

Johann van der Merwe, principal of the two Rawsons franchises, explains why it sought TeleMasters’ assistance: “We were experiencing frustrations which included high costs and poor service availability, especially at the Somerset West location where no phone lines were available. We also had a traditional PBX which was not suitable for the communication requirements of the business.”

 

Pietersen says establishing communications where there is no infrastructure is always a challenge, as there are dependencies on third party suppliers. “We were able to get a single ADSL line in at relatively short notice; however, with 15 people in the office, the limited connectivity was severely pressurized, carrying all data as well as VoIP calls.”

 

Nevertheless, even when ‘decent’ connectivity was finally established weeks later, problems persisted. That came down to the PBX to which van der Merwe has referred. However, at this stage, the issues were still hidden, providing an opportunity for TeleMasters to bring its expertise to bear.

 

“We got our top technicians down from Johannesburg to analyse everything to identify why issues such as dropped calls were still happening. What we discovered was that of the 8 ports on the PBX, 4 were dead,” Pietersen says.

 

Despite these issues, and what Pietersen cheerfully refers to as ‘a lot of challenges that had us gritting our teeth for months’, TeleMasters showed its mettle by systematically identifying and solving every challenge. “Telephony is critical to every business. When it doesn’t ‘just work’, people get upset, and rightly so. However, the underlying systems are complex, sometimes obsolete and almost always capricious. Getting it to work properly often requires some patience and certainly perseverance – but that’s what we’re here for.”

 

As a consequence of its commitment to working with clients like Rawsons despite what most other service providers might consider insurmountable or intractable problems, the end result is a very happy customer. As van der Merwe attests: “TeleMasters has deployed its Voice-over-Network solution along with its Virtual PBX. This has resolved our challenges and enhanced the performance of our communication solutions to the point that the voice quality is of a higher standard.”

 

And he reserves special praise for the lengths to which TeleMasters is prepared to go to satisfy its clients: “The service is of a superior standard. I’d recommend this solution [Voice-Over-Network and Virtual PBX] to any serious businessperson who is looking to improve the quality and performance of their telephony with a future-proofed technology.” 

The news has been full of the school book disaster in Limpopo, and it is indeed a disaster. We constantly hear of the intransigence of SADTU and the aberrant behaviour of principals and teachers. We don’t understand why after 18 years of democracy there has been so little progress in Governments ability to improve the status of our schools as places of learning. And we are often told that the quality of our maths and science education is the worst in the world. So, is there any hope for education in SA?

Sadly, but it is to be expected, we hardly ever hear of the success stories. And there are hundreds of them. We have a very determined NGO sector in this country, it is estimated that out of approximately 100,000 NGO’s there are 10,000 that have education as their primary focus.

Here is one such success story of how a rural school was transformed and how it impacted the wider community.

By Nadia Rossouw

Since 2008 Phumzile Langa has been the principal at Khanyisa Secondary School, located in Montebello in the remote area of Ndwedwe in KwaZulu-Natal. She was a teacher for 13 years before being appointed in this, her first principal role. When she joined the school as principal, it had a matric pass rate of only 17% compared to last year’s success of 70%.

In her four and a half years as principal, Langa has drastically improved Khanyisa’s matric pass rate, implemented management systems and enhanced the effective functioning of various working relationships. She has developed the school management team and governing body, as well as increasing parental involvement in the school by initiating parent-learner-teacher meetings to discuss issues and determine solutions.

Langa is also proud of the extra Grade 12 tuition and assessment she has introduced, offering extra lessons and additional tests outside of the normal teaching hours and during the school holidays. As most learners walk six to ten kilometres to get to school, she has encouraged matric parents to allow their Grade 12 children to rent rooms with local community members to allow them to be near to the school so as to attend the extra classes. A structured revision timetable before exams also ensures that all teachers get enough time to revise with their learners.

Being a rural school, the location is a challenge for both learners and staff. Miss Langa drives 180 kilometres each day to get to her 13 classroom, 13 staff and 315 pupils for an 8am assembly. Of the ten-strong teaching body, six are permanent – which includes the principal and two Heads of Department – and four are temporary. There is also an administrative clerk as well as a security guard and a cook. Besides Miss Langa, the others rent low-cost accommodation from community members so they too can live close to the school to make it easier to conduct extra lessons in the early mornings and evenings.

Following assembly for the school as a whole, the principal has implemented morning registration to check absenteeism, school uniform compliance and late coming of both learners and teachers. When classes begin, she prioritises her daily commitments with the help of her admin assistant. These include documents to be prepared, calls to be made and a lot of paperwork for submissions to the district office or Department of Education. She has also arranged for a different member of the community to come in each day to assist with forms, testimonials or translating of letters.

The current management challenges for Khanyisa Secondary School are a lack of funding due to low learner enrolment resulting in Khanyisa operating on limited funds even though the needs of the school are great. This makes budgeting a huge challenge. Lack of teacher consistency is another major concern as annual staff turnover is high because educators move to schools in urban areas to be nearer to their homes and families.

“The process of recruiting new teachers and renewing contracts takes time and so it has become part of our school culture that we start a new academic year with an incomplete staff contingent. Temporary educators are also often under qualified and thus it becomes my task, on top of my responsibilities as a principal, to train them,” says Miss Langa.

Each day principal Langa also ensures that she has contact with one or two learner groups. She teaches English and life skills from Grade 8 to 12 as well as supervising extra matric lessons at the end of the day. And because Khanyisa is a small school with only a few school management team members, she operates an open door policy where all ten teachers can come to her to discuss matters involving teaching and learning, learner welfare and other urgent issues.

“I am very lucky to have a school governing body who represent the parents and are dedicated to their responsibilities. They keep me informed of the important things in the community that might have an impact on the school. I also believe that teachers feel comfortable to discuss any challenges they encounter and to express their need for development. We also network with teachers from our high-performing neighbouring school.”

Khanyisa also faces challenges of many rural communities such as high levels of illiteracy, poverty and social deprivation. Despite their poor socio-economic backgrounds and the associated impact on the learners, Miss Langa says that there is something unique about their school and that the levels of misbehaviour among pupils is very low, and that the teachers also honour their lessons and work as a team.

Her vision is to make a difference in the lives of learners and colleagues under her care. Langa wishes to produce learners who are able to uplift not only their own lives, but their communities as well, thus giving back and ensuring sustainable community development.

How did she do this?

Langa was one of 50 school principals selected to take part in the 2009 pilot of the Principals Management Development Programme (PMDP), an eight-month development programme to equip school principals with practical skills and individual coaching to enhance their school management outputs while building leadership capabilities.

Says Langa, “I would recommend inclusion of other school management team members in the PMDP skills development and management training opportunities that have been available to principals in KwaZulu-Natal.”

School leadership is key to creating sustainable community development

Notes:

The Principal Management Development Programme (PMDP) addresses the need for upskilling management competencies with rapid skills development for both primary and secondary school principals as well as for district or ward managers who work closely with these schools. PMDP was designed by a public-private partnership consisting of the Department of Education, University of KwaZulu-Natal, PricewaterhouseCoopers and performance improvement organisation Performance Solutions Africa (PSA).

Following the success of the KZN pilot in 2009, KZN extended this school management skills development programme to 1,200 schools over three years from mid 2010. From 2009 to 2011 there was an annual average improvement in matric pass rates of 7.4% which is well above the provincial average.

A further 600 schools are planned in the near future. The desire is to deliver PMDP nationally to address educational challenges and raise school management standards and pass rate levels across all provinces. Discussions are underway with the Eastern Cape, Free State, North West and Mpumalanga in this regard.

From SA – the Good News – some bald stats on education (Steuart Pennington was asked to write this for a Business publication).

Last year approx 580,000 students wrote matric, up from about 380,000 four years ago. This is roughly half the students that enter first grade (approx 1,000,000). The pass rate was 71% or approx 411,000 students. About 23% of those that have passed achieve matric exemption and the opportunity to enter university, i.e. approx 94,700 students. That means approx 485,000 matriculating students don’t have any hope of going to university. At university the first year drop out rate is approx 60% (this varies enormously between universities)

We have 23 universities in SA. There are 20,000 globally. We have five ranked in the top 700 (3.5 %) and 10 ranked in the top 1400 (7%). The remainder are all ranked in the top 10,000 universities globally, we have none in the bottom 10,000.

We have a couple of structural problems:

The first is the obsession with university and the reluctance to attend technicons/university colleges. In Germany for example about 20% of matriculants go onto university and 80% onto some form of technical education. In SA it is the other way around.

The second is with secondary schooling. We have approx 7,000 secondary schools and 23,000 primary schools. The Joint Education Trust (JET) reckons that 80% are dysfunctional as places of learning. Dysfunctionality relates to the regulatory environment, how well the school is managed; the infrastructural environment, how well the school is resourced; and the instructional environment, how well learning takes place. It is estimated that 5% of our schools are world class, 15% are competent and the balance dysfunctional. Currently there are 3,000 schools with no access to electricity, 800 with no class rooms and about 1,500 with no sanitation or fresh water

Thirdly, our maths and science ranking in the Global Competitiveness Report is at 138/142. However our business schools rank 13/142. For tertiary education enrolment we rank 93/142.

Having said that, there is extraordinary transformation taking place in our universities. At UCT 50% of business science students who graduate are roughly evenly divided between black, coloured and Asian, with the class being 50/50 male/female. 10 years ago this class was exclusively white and mostly male. Engineering faculties cannot deal with the demand from black students, and they are succeeding.

Our biggest single challenge remains the ability of school principals to lead, the competence of teachers to teach, the work ethic of teachers to be at school every day and on time, and the militancy of SADTU.

Source: http://www.sagoodnews.co.za/newsletter_archive/education_is_there_any_light_at_the_end_of_the_tunnel_.html

Print excellence was celebrated at the 2012 Sappi African Printers of the Year event held in Melrose Arch, Johannesburg on 16 August 2012. The event highlighted Sappi’s philosophy and tagline Inspired by life. The theme was emphasised by Chief Executive Officer Sappi Southern Africa, Alex Thiel: “Tonight’s celebration of excellence is not just about patting each other on the back – it is about inspired print that is vital to show paper’s best characteristics. Few alternatives can stand up to paper’s ability to enthral, to entice and to connect physically and emotionally with the reader.”

A total of 200 entries, in 11 categories, were received from the Africa and Indian Ocean Island region. After a rigorous two days of judging, 10 Gold awards, 19 Silver awards and 33 Bronze award winners were selected.

The gold award winners will represent the Africa region at the 2012 Sappi International Printers of the Year awards, the ‘Oscars’ of print, in September, where they will compete against the gold award winners from North America, Europe and the Sappi Trading region (including Central and South America, Asia and Australasia).

The independent panel of judging experts consisted of Mike Lumb (Mike Lumb Consulting), Neill Moross (Troika Imagineering Works), Erich Kühl (Erich Kühl Consulting), Cynthia Morton (Paarl Media Paarl) and Lucrezia Wolfaardt (New Media).

The judges commented that overall the quality of the entries was excellent with good use of challenging techniques on the selected substrates which enhanced the visual appeal of the publications and the consistent use of colour and varnishing applied in the winning entries.

Alex Thiel further commented: “Your work is an inspiration to all of us in the industry, whether we are your suppliers, your customers, your peers – but most importantly your work inspires the intended target audiences and moves them to action.” Thiel also explained how Sappi’s recent restructuring was geared to ensure staying relevant to customers, providing them with products that would enhance their businesses and ultimately sustainability and profitability for them and for Sappi.

2012 Award winners

Gold award winners:

Annual Reports – Colors for Thrip Annual and Impact reports

Books – Ultra Litho for ‘Focused’

Brochures – Ultra Litho for ‘the new Audi A6’

Calendars – Multiprint Litho for ‘Eskom 2011’

Catalogues – Kolorgraphix for ‘DairyBelle – have a ding dong day’

Digital Print – Précigraph (Mauritius) for ‘Double Regard’

General Print – Multiprint Litho for ‘The imaginarium of extraordinary ideas’

Magazine Sheetfed – Graphica (Réunion) for ‘Buz Buz’

Magazine Web – Uniprint for ‘Mitshubishi Xplore Issue 19’

Printer’s Own Promotion – House of Print for ‘House of Print’

 

Silver award winners:

Associated Printing Group in the Brochures category

Atlas Printers in the Catalogues category

Bhubezi Printers in the General Print category

Colors in the General Print category

Graphica (Réunion) in the Digital Print and Magazines Sheetfed categories

Impremerie & Papeterie Commerciale (Mauritius) in the Magazines Sheetfed and Printer’s Own Promotion categories

Ince in the Annual Report category

Pro Print in the Catalogues category

RA Print in the Calendars category

Trident Press in the Books, Brochures and Calendars categories

Ultra Litho in the Books and Catalogues categories

 

Bronze award winners:

24 Hour Photobooks in the Digital Print category

Atlas Printers in the Calendars and General Print categories

Business Print in the Annual Report category

Colors in the Brochures and General Print categories

Fishwicks Printers in the Brochures, Catalogues and Printer’s Own Promotion categories

Graphica (Réunion) in the Digital Print and Magazines Sheetfed categories

Hansa Print in the Catalogues category

Hirt & Carter in the Calendars category

Impremerie & Papeterie Commerciale (Mauritius) in the Books category

Ince in the Annual Report category

Intrepid Printers in the Magazines Sheetfed category

Multiprint Litho in the Books, Brochures and General Print categories

Paarl Media KZN in the Magazines Web category

Précigraph (Mauritius) in the Annual Reports and Books categories

Pro Print in the General Print category

RA Print in the Brochures and Catalogues categories

Shumani Printers in the Digital Print category

Trident Press in the Annual Report and Calendars categories

Ultra Litho in the Catalogues category

Uniprint in the Magazines Web category  

The ICC Group’s recent Back To School Competition proved to be a great success with bigger and better in-store Back to School Displays and higher sales volumes than ever seen before! The winners were announced last week, with a tie between ICC Big Save Hammanskraal and Overland Cash & Carry in Klerksdorp for their impressive displays, large numbers of feet into their stores and huge increase in sales volumes compared to the previous year.

The competition was launched last year to member stores to inspire their creativity to go the extra mile through an all-encompassing staff incentive programme. The programme incentivized each and every level of staff member responsible for the set up and displays of in-store promotions to create the best Back to School Display in the country with stunning prizes up for grabs.

The stores were evaluated based on two criteria namely growth in their own sales volumes from the pervious year and the overall look of the display through the promotional period.

Big Save Hammanskraal created an impressive 10m long by 3m high Back to School Display in their store, with the promotion breaking from early November and running right through to the second week in February. This helped ICC Big Save to capture shoppers during the end of year exam period, Christmas time and the key Back to School months. 50 000 retail pamphlets were dropped in the nearby towns and villages and they also ran an effective wholesale promotion with their retail promotion. The winners from Big Save were Director Tony Jardim who received an Apple Ipad2, Head Buyer Ricardo Sardinha winning a Dell Laptop and shelf packers Prince Mashamba and Jethro Mashaba each winning R1 000 in cash.

Overland Cash & Carry, driven by Jose de Achadinha Snr, also created a very effective promotion planned well in advance in July last year.  Orders were placed in October enabling their display to be well stocked throughout the promotional period from November to the end of January. The store ran various radio promotions, local school promotions and distributed leaflets widely in the surrounding rural areas. Jose attributes their success and increase in sales volumes from the previous year, to the competition that ICC ran which motivated their staff to work together to create one of the best Back to School Promotions in the country. Winners from the store were Jose de Achadinha Jnr, Buyer Nico Alberts and packers Neo Makgalanyane, Patrick Mashiya, Anele Daniel Mongale and Petrus Mankaliso Mabusa.

De Achadinha commented: “Thanks to ICC’s proactivity in creating and running this competition, we were able to increase our sales. We encourage ICC to run this promotion again as well as other competitions during the year.”

Kevin Barrett, National General Merchandise Buyer for the ICC Group has been extremely pleased at the response from their stores to this competition and looks forward to building on this and creating new ways to help their member stores drive sales growth.

Rectron appointed a Corsair distributor

Rectron South Africa has been appointed as a distributor for Corsair’s range of high-performance computing hardware. This is a strategic appointment for Rectron as it further cements Rectron as the leading computer components distributor in southern Africa.

Rectron’s has differentiated itself amongst IT distributors in South Africa with its relentless focus on customer and after sales service, the quality of products that it offers and its understanding of the South African IT hardware requirements, with its local PC assembly line at Rectron’s headquarters in Midrand.

“The addition of Corsair to our portfolio of best-of-breed products enables Rectron to offer complete performance computing solutions – as components or as completely assembled machines – to our specialist resellers and their customers: overclockers; computing enthusiasts; and users that demand a high level of performance from their hardware,” explains Spencer Chen, products director at Rectron South Africa.

Corsair has delivered innovative, high-performance memory to the PC market since 1994 and subsequently expanded its award-winning product offering to wide ranging product suite that complements Rectron’s existing catalogue of class-leading brands and hardware.

“This appointment comes as Corsair realigned its two distribution agreements, dropping one and appointing Rectron that will see it enjoy a better focus and increased sales in its key markets in South Africa,” says Chen.

The Corsair product range includes solid state hard drives, memory, chassis, power supplies, coolers, keyboards, mice, headsets and speakers, and will be available through Rectron’s network of dealers nationwide from July 2012.

 

Source: http://www.it-online.co.za/2012/07/11/rectron-appointed-a-corsair-distributor/#disqus_thread

Makro takes on Brother printers

Makro has signed an agreement with Mustek, the largest assembler and supplier of personal computers in South Africa, to distribute the Brother range of printers.

The initial 12-month agreement sees the availability of Brother printers at all 16 Makro stores in South Africa with a further two stores planned by the end of the year.

The printer range includes three inkjet multi-functional printers of which one is an A3 model, two single-function mono laser models, a four-in-one mono laser, and two colour multi-function laser printers.

“Internationally, Brother is the top-selling printer in the retail space in several regions including New Zealand and Australia. Having excelled in the government and corporate sectors in South Africa, it is one of our key brands. We are very excited to make the printers available to the local retail market where we know it will do well,” says Paul Norris, Brother product manager at Mustek.

All the Brother printers available at Makro are supported by Mustek directly on either a carry-in or on-site basis.

“We felt that Makro would be the best channel to enter the retail space in South Africa. Consumers now have easy access to these great products and will benefit from the extended hours of Makro to get consumables outside of normal trading hours,” says Dale de Villiers, sales and marketing manager at Brother International South Africa.

 

Source: http://www.it-online.co.za/2012/07/19/makro-takes-on-brother-printers/#disqus_thread

Superior Service on the Telephone

 

Superior Service on the Telephone

Accredited to US 14348, NQF level 2, 3 credits

 

Siyanqoba has a level 1 AAA BEE status, claim 135% of your spend as well as your skills levies

 

Overview

Who should attend?

The impression you make on the telephone is vital to creating the professional image of any company. The ability to communicate in a prompt, friendly and professional manner is important for everyone who has day-to-day contact on the telephone.

Using role play, this two day course will enable delegates to develop or refresh the techniques and skills to make and take calls effectively including dealing with difficult callers.

All staff who need to communicate in a confident, efficient and friendly manner. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks.

 

Objectives

Dates

·          Create the right impression of yourself and your company by presenting an image of total customer care.

·          Communicate confidently and handle customer calls with courtesy, enthusiasm and friendly efficiency.

·          Handle calls in a structured way, projecting professionalism in words and voice, and speaking with clarity.

·          Manage difficult and aggressive customers and resolve problems successfully.

·          Ask the right questions, LISTEN, and deal with enquiries, messages and complaints effectively.

·          Close calls by summarising outcomes and agreed actions with the caller and by recording details.

·          Understand how a trained voice improves communication skills, increases confidence and assertiveness and develops spontaneity

·          Avoid common pronunciation errors that undermine your professionalism

Jhb

10 & 11 Sept

Wanderers

Pta

30 & 31 Aug

Garsfontein

Ct

27 & 28 August

Peninsula

Dbn

22 & 23 Nov

Umhlanga

 

Investment

R3 750.00 excl VAT excl Blackberry.

R 5 450.00 excl VAT incl Blackberry Curve 8520.

 

 

 

Course Outline

Rave Reviews

Image and Presentation – The Company’s and Yours

·          Understand the importance of creating a positive and professional first impression on phone callers and visitors.

·          Discuss personal presentation and grooming, as well as maintaining a professional image for the reception area.

 

Communication Skills

·          Analyse how we are perceived when we communicate, and what contributes to positive speech and body language behaviours.

·          Understand the benefits of asking questions Investigate a variety of questioning styles to achieve specific outcomes.

·          Employ paraphrasing skills to ensure accuracy of understanding.

·          Develop listening skills, and look into what creates barriers to our listening, and how to overcome these issues.

·          Identify behaviours for building rapport.

 

Telephone Techniques

·          Investigate and refine techniques for greeting and transferring callers, and putting people on hold.

·          Discuss how to take messages, and what information is necessary for maximum effectiveness.

·          Utilise guidelines for general telephone etiquette.

·          Identify effective methods of deflecting sales and marketing phone calls, balancing courtesy and assertiveness.

 

Generating Customer Loyalty

·          Understand it takes more than ‘satisfaction’ to generate customer loyalty.

·          Realise the impact of word-of-mouth communication by dissatisfied and delighted customers.

·          Consider the distinction between ‘service process’ and ‘service outcome’, including tips on improving the customer’s experience of both.

·          Identify the ‘Impression Points’ of your business, and how to enhance them.

·          Consider the effects of meeting (and exceeding) customer expectations.

·          Learn techniques for responding to customers’ complaints to ensure a positive outcome for the customer, and for you.

·          Recognise what is required for the perception of service excellence.

 

Time Management

·          Adopt a practical process for managing appointments and tasks in a systematic and consistent way.

“This course was so practical – my boss and my colleagues won’t believe it’s the same person at reception!”

 

Alice Magukabe, Dept Trade and Industry

 

“I thoroughly enjoyed this course and I learnt so much”

 

Joyce Radebe, City of Johannesburg

 

“I thought I knew everything about my job but you have taught me so much more. Thank you”

 

Felicity Crowthorne, ABSA

 

“This was a wonderful course that all receptionists should attend”

 

Magda van Heerden, DWAF

 

“Wonderful presenter, excellent material – I’ll be back for more courses with Siyanqoba”

 

Suzanne Harthof, De Beers

 

“Fantastic training course. I was surprised at how much I learnt in just two days”

 

Karin Druff, Department of Home Affairs

 

“I am so blessed to have attending this course, I wish everyone could”

Wendy Pienaar, TUT

 

Siyanqoba Course Booking Form

*Event Name: Telephone Skills

*Region:

 

 

*Name:

*Position:

 

 

*Company:

*Telephone Number:

 

 

*Postal Address:

*Fax Number:

 

 

*City:

*Cell Number:

 

 

*Code:

*E-mail:

 

 

*VAT Number:

*Incl Blackberry: (Yes/No)

 

 

 

Bank Details:

Account Name: Siyanqoba Seminars, Standard Bank, Lynnwood Ridge, Branch Code 012445, Acc No: 012216755

Cancellations:

·          No shows on the day of training will be charged 100% of the course price. A substitute delegate is welcome at no extra cost.

·          Delegates may transfer their registration to another course, once at no charge – provided we are informed at least 5 working days before the course. For last minute transfers or transfers made inside of the 5 working days, a late transfer fee of 20% will be charged.

·          You may cancel your registration, in writing, up to 7 working days before the course takes place, incurring a 10% administration cost. Cancellations made inside of the 7 days will be liable for the full fee.

·          Unfortunately, no refund can be given to delegates who do not attend without giving prior notice. Delegates who do not arrive for training on the day and who have a valid excuse – will be transferred onto the next course and charged a 20% transfer fee – only one transfer is allowed per delegate.

·          Please note, once your registration form is received, you will be issued with a tax invoice. Payment, or proof thereof or an order number must be received on the first day of the course.

·          The image of the gift is a visual representation only, pls enquire about the specifications.

Confirmation:

If you do not receive communication – outlining participation details – one week prior to the event, please contact Siyanqoba Seminars.

 

I hereby acknowledge that I understand and agree to the terms and conditions of my registration.

 

Fore more information please call Olga on 012 998 3668

 

 

In the wake of soaring fuel costs and ever growing environmental concerns, Garmin, global leaders in lifestyle and navigation technology, is proud to introduce the ecoRoute HD to South Africa. This new easy-to-install accessory transforms compatible Garmin navigation devices into real time diagnostic computers.

 

“The ecoRoute HD is yet another smart solution to further enrich the lives of our customers” says Walter Mech, Marketing and Sales Director of Garmin Southern Africa.  “This accessory encourages our customers to adopt an environmentally friendly driving behaviour to not only manage and reduce their carbon foot print but optimise fuel consumption and save costs through fuel efficient navigation.”

 

The cutting edge GPS technology of the ecoRoute HD with its user friendly interface allows owners of supported nüvi devices* [1310, 1410, 2360LT, 2460LT, 3760LT and 3790LT] to travel with ease, whether driving or planning for the next trip.

 

Save money

The ecoRoute HD enables owners of supported nüvi devices to save money on fuel costs by finding more fuel-efficient routes.  These routes are selected by factoring in fuel consumption data, the number of stops, speed limits, and more.  The ecoRoute HD also provides real-time feedback on driving efficiency.  Be it a slower start from a standstill or maintaining the most efficient speed, users will be aware of driving techniques that help improve fuel economy the most.

 

Conserve resources

Using the ecoRoute HD with a compatible Garmin nüvi will provide users with accurate details regarding fuel consumption based on driving habits.  Information includes the driver’s impact on the environment to petrol-saving tips whilst on the go.  To make sure data is as accurate as possible, ecoRoute HD allows for the creation of a custom profile based on details about the specific vehicle.

 

Fuel Report

Get at-a-glance information with ecoRoute’s Fuel Report.  Mileage reports generated indicate distance travelled on each trip as well as fuel economy for the route and the cost of 

fuel used.  Data can be used for planning future trips and keeping track of distance for mileage submissions and reimbursements. 

 

Driving challenge

Drivers are able to monitor their driving efficiency with ecoRoute’s Driving Challenge.  This fun-yet-effective challenge makes a game out of saving petrol by keeping a running score and reflecting current driving habits.  With real-time feedback based on performance, you can quickly view driving behaviour.  The better the driving habits, the higher your score, indicating better petrol mileage. 

 

Mileage reports

Keep track of your trips with ecoRoute’s Mileage Reports.  You’ll know the distance travelled on each trip as well as the fuel economy for the route and the cost of fuel used.  This data can be used for planning trips and keeping track of distance for mileage reimbursements.


 


Route cost

With ecoRoute’s Route preview nüvi users can plan ahead of time with information on the time, distance and total fuel cost of the planned route all on one easy-to-read screen.

 

The ecoRoute HD is available at selected retailers’ nationwide at a recommended retail price of R 1,495.00 (Inc. VAT).

 

*The monitoring of vehicle diagnostics by the ecoRoute HD is OBD system dependent and is not compatible with Renault vehicles.

Going Green at the Office

By Linda Trim, Director, Giant Leap

Sustainability is the new buzzword – both at work, and at home. Consumers are quickly going ‘green’, and are demanding that companies do as well. Naturally, no company can claim to be environmentally friendly if their own premises do not reflect a thoughtful approach to living and working.

In addition to bringing practices in line with principles, a greener workplace will mean a lighter ecological footprint, a healthier and more productive place to work, and in the long term, greater profitability. So if you’re the boss or the employee, whether your office is green already or still undergoing transformation, you can take some simple and practical steps to lay the groundwork for a healthy, earth-friendly and sustainable workspace.

At Giant Leap, we have gathered a few pointers to get you started on the pathway to green – whilst at the same time keeping everyone happy, productive and inspired!

Green Tips:

·         Water-wise: Measures such as dual flush toilets, waterless urinals, and moisture sensors in landscaping can help to cut a company’s water usage by up to 30%.

 

·         Using concrete slabs in the construction of an office building can lower a company’s energy consumption by as much as 25%, due to the slab being able to moderate temperature changes indoors, along with double-glazing of glass windows and doors to increase insulation from the outdoor elements.

 

·         Sophisticated lighting enhancement systems can drive diffused light deep into the building while minimizing glare and heat gain. These systems typically provide enough illumination for 75 % of employees to work by daylight alone, minimising use of electric fixtures, reducing loads on heating and cooling equipment, and helping create a more comfortable, pleasant environment.

 

·         By using recycled materials in the construction of the building and being able to recycle as much building waste as possible, the building is able to keep its carbon footprint down to a minimum.

 

·         A work environment where employees are able to see outdoors at all times helps boost their moral and increase their daily productivity. Also, having windows that employees can open and close at their own discretion so that fresh air is available at all time, making the building and the work environment a healthier place where employees are able to feel mentally and physically better and able to perform at higher levels.

 

·         Locate office buildings within walking distance to public transport. Businesses can lower their overall carbon footprint by encouraging employees to leave their cars at home and use the public transport provided.

 

·         The more you do online, the less you need paper. Keep files on computers instead of in file cabinets (this also makes it easier to make offsite backup copies or take them with you when you move to a new office). Also, review documents onscreen rather than printing them out and send emails instead of paper letters. New software helps eliminate blank pages from documents before printing and can also convert to PDF for paperless document sharing. (treehugger)

 

·         Bringing lunch to work in reusable containers is likely the greenest (and healthiest) way to eat at work. Getting delivery and takeout almost inevitably ends with a mountain of packaging waste. But if you do order delivery, join coworkers in placing a large order (more efficient than many separate ones). Also, bring in a reusable plate, utensils, and napkins. If you do go out for lunch, try biking or walking instead of driving. (treehugger)

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My Office News Ⓒ 2017 - Designed by A Collective


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