Paving the way for managed print success

Managed print services (MPS) is a terrific opportunity for resellers to drive revenue and enhance share of customer. To succeed, it needs the support of a visionary and supportive vendor. It requires, for example, an inclusive service and supplies contract for networked printers and multifunction systems that can be the key to maintaining a profitable managed print offering, by:

 

 

•             Enhancing customers’ understanding and control of their document costs;

•             Offering resellers a competitive advantage and providing opportunity to boost  business equity;

•             Improving reseller profitability and increasing revenue; and

•             Removing some of the costly variables that can cut into reseller profits, with a fully integrated solution and coverage independent fixed pricing

 

Not all companies are ready for a long-term MPS contract, so a reseller will need a programme that offers an entry point. They will also need the following functionality:

 

•             Monitoring the printers and multifunction devices on an organisation’s network;

•             Supporting devices provided by a wide variety of vendors; and

•             Enabling customers to order supplies through a solution provider’s e-commerce portal

 

MPS is also not a one-size, one-vendor solution – roughly half of the technology you will manage in MPS accounts will be from a wide variety of vendors, rather than that of your principal vendor.

 

The key to success with any MPS solution is properly trained staff – ensuring the customer won’t have to face the very challenges they are trying to avoid by having managed print in the first place. Building staff expertise is one of the biggest challenges service providers currently face. According to CompTIA’s IT Research Roundup published in late 2011, 56% of MSPs surveyed say the availability of trained consultative sales and tech staff is a “very important” requirement.

 

To get started, train your sales staff to explain the benefits of MPS and understand how it is implemented. Work with your MPS vendor to deliver high-impact training, covering topics such as assessment, design, implementation and management. Focus marketing efforts on a customer’s specific industry, size and needs.

 

Once you’ve added MPS to your portfolio, it is important to remember that training people to deliver a service like managed print is not the same as training them for product-related customer service, which is why they will need a proven on-boarding process that enables businesses and their technical staff to be successful under mentorship from industry experts. The mentoring programme should be led by an independent company that already has a successful MPS practice.

 

Once MPS is successfully in a your portfolio, not only will it improve your overall strategic market position, it will help make existing accounts more secure and open doors to win new business. In order to remain successful, you will need to continue customer and vendor relationships and make a point to re-evaluate processes to meet ever changing business requirements. An effective and well thought out MPS programme and sales strategy will build customer loyalty, confidence and revenue.

 

Contact

 

Karen Heydenrych, Communikay, 083 302 9494 karen@communikay.co.za

Tanya Moodley, Bytes Document Solutions, 011 928 9111 tanya.moodley@bdsol.co.za

The development of black managerial talent and leadership for both the public and private sectors is crucial to the growth of the South African economy and future entrepreneurs. Thus the opportunity to become a knowledge partner to the learning day at this year’s Black Management Forum Conference was one we took up without hesitation.

Skills development forms part of the Deloitte ethos and has seen the firm being recognised by industry bodies such as the Association for the Advancement of Black Accountants of SA (ABASA) as a leading producer of black chartered accountants for many years in a row.  We believe in producing skills for the firm’s own talent pool and for the broader economy – because we have to play our part in developing skills for South Africa.

The Deloitte corporate social investment budget is solely focused on supporting skills development initiatives. In addition to our CSI budget, Deloitte also spends in excess of R20 million a year on tertiary education bursaries. Our alumni also sit at the upper echelons of the auditing and other professional services organisations – the auditor general, parastatals and parts of the private sector.

It is at the back of this passionate commitment to skills development that we found the call by the President of the BMF, Bonang Mohale, to reconfigure its annual conference and incorporate a learning day as a timely and important call.

Some of the BMF managers are destined to be top global industrialists, top executives in multinationals, leading CEOs of JSE listed entities as well as senior managers and directors in government and state owned enterprises.

We believe managers will be more impactful when they are instinctly aware of the social challenges around their organisations, know how to use data better in their environment, are more informed on how they can govern responsibly in their organisations, and have more insight on how they can protect their organisations data from various types of risks.

Empowering black managers with broader managerial expertise and social awareness will advance transformation and enable them to remain transformation agents themselves and not miss opportunities provided by their own managerial positions.

At the conference, the break-away groups will learn and explore three topics in line with the theme of  Can Good Governance increase trust amongst government, civil society, labour and business: Data Analytics; Cyber Crime and Effective Managers Who Advance Good Governance. We will present our content in an interactive manner based on practical examples.

(Please contact David Graham at davgraham@deloitte.co.za to request Deloitte content presented at the Black Management Forum Conference).  

There will also be a plenary panel of captains of industry, including a JSE Non-executive director, the public protector, an official in the Office of the President’s planning and monitoring and evaluation departments and other state-owned-company CEOs who have successfully driven governance turnaround journeys.

Deloitte has had a corporate membership with the Black Management Forum (BMF) for decades and always looks forward to its annual conference and corporate update dinner. The Deloitte association with the BMF was also cemented by their long standing advisor and associate, the late Lot Maduke Ndlovu, who was the former MD and president of the BMF.

If you are interested in attending the Black Management Forum Conference, click here to register on the BMF website. We will also be providing updates from the conference on social media. You can monitor updates on the 23rd October on Twitter by following the #BMFConf2013 hashtag or @DavidGrahamSA on Twitter.

We will share Deloitte content presented at the conference upon request.

CONTACT:
David Graham
Digital Engagement Leader
Deloitte Africa
Deloitte Place, Building 8 2nd Floor, The Woodlands, 20 Woodlands Drive, Woodmead, South Africa Private Bag X6, Woodmead, 2052, South Africa
Direct: +27 (0)11 517 4022  l  Main:  +27 (0)11 806 5000 l  Fax: +27 (0)11 388 0194  l  Mobile: +27 (0)82 906 7227
davgraham@deloitte.co.za  www.deloitte.com Facebook | Twitter | Deloitte Blog | LinkedIn

The Santa Shoebox Project is an inspiring community initiative of the Kidz2Kidz Trust (IT2671/2009, PBO930031301, Section 18A, NPO 102-098, B-BBEE Level Four Contributor) that co-ordinates the donation, collection and distribution of personalised gifts at Christmas time to underprivileged children across South Africa and Namibia. 

Participating is a profoundly valuable and personal experience with each donor selecting the child he or she chooses to pledge a Santa Shoebox for by name, gender and age. 

Volunteer your time or provide products for insertion into the box. Visit http://site.santashoebox.co.za/

 

Source reduction refers to activities that reduce the volume or toxicity of waste generated, including the design and manufacture of products with minimal toxic content, low volume of material or a longer useful life. It is becoming an increased focus for brands that need to be conscious of their environmental footprint, and as a result greater emphasis is placed on the reduction of packaging material within the retail environment. 

 

Timothy Beattie, General Manager of Pyrotec PackMedia – a leading provider of on-pack solutions -says: “By moving beyond conventional packaging methods and materials, brands can reduce their carbon footprint as well as their transportation spend and warehousing costs. Reducing excess packaging results in lighter and smaller shipments that cost less to transport.”

Pyrotec PackMedia offers the below source reduction tips for brand owners wishing to reduce their carbon footprint:

·         Cut down on packaging costs: Clever on-shelf devices negate the need for excessive packaging. Pyrotec PackMedia assists brands in reducing packaging through its innovative range of Do-It Hang Tabs and Display Strips. These devices reduce – and often replace – the bulky packaging required to professionally display your products in retail stores.

·         Streamline the product: In the design phase, product packaging should be streamlined to neaten the overall appearance and increase on-shelf display flexibility. More products are able to be displayed on shelves and it is easier for customers to handle the items – increasing the possibility of purchase.

·         Increase product visibility: By hanging products vertically, less space is required on the shelves and visibility is increased. Packaging can be streamlined as it doesn’t have to work twice as hard to catch the attention of the customer. Do-It’s range of Hang Tabs and Display Strips is an easy, affordable way to place your product where it is most visible to the consumer.

·         Lessen the environmental impact: Choose sustainable materials over conventional substrates. Materials produced from post consumer waste or that are recyclable all assist in decreasing your footprint.Do-It offers a range of biodegradable and recyclable options, allowing you to move closer towards achieving your environmental goals.

·         Reduce the toxic content in your product: Be aware of the toxic content present in you packaging materials. International packaging laws require that manufacturers comply with legislation pertaining to the composition of packaging. For example, the Model Toxics in Packaging Legislation (the same model forms the basis of the European Union’s packaging requirements) was implemented to reduce the amount of heavy metals in packaging and thus safeguard the environment. Do-It’s range complies with all material safety requirements – in both the design and manufacturing process.  

Beattie concludes: “Source reduction in packaging has been going on for decades as a way to reduce costs. Until recently, however, few companies were doing it to increase sustainability. With the increased concern for the environment, manufacturers and brand owners would be wise to investigate alternatives that allow them to minimise packaging – and ultimately their carbon footprint.”

PYROTEC: 

Pyrotec is a privately owned South African company that specialises in providing innovative and top quality product identification solutions. The company’s extensive service offering includes on-pack product identification solutions including self-adhesive labels systems, as well as coding and labellingequipment. With a service offering founded on a dedication to quality, operational reliability, and excellent service, the Cape Town based company has a national footprint with centres in major cities across the country. With more than 40 years’experience, Pyrotec has three brands operating under its ambit: Pyrotec PackMedia, Pyrotec PackMark and Tower which includes Toby Tower. The proudly independent company is headed-up by Managing Director, Rowan Beattie.

For more info see: www.pyrotec.co.za

Lush leaves for KZN schools

The soil on tree number 6,028 has been gently packed down and Bidvest company, Konica Minolta South Africa, has ended its 2012/2013 financial year creating further shade, beauty and sustainability at South Africa’s impoverished schools, bringing the total number of trees planted over the past five years to 17,678.

 

Run in conjunction with the Trees for Home initiative of South Africa’s national greening and food gardening social enterprise, Food & Trees for Africa (FTFA), the project’s latest 2,007 trees were planted at 40 schools throughout the greater Durban and Pietermaritzburg areas.

“Since the inception of this project in 2009, we have managed to create a veritable forest of trees,” says Alan Griffith, managing director at Konica Minolta South Africa.

The project is also quantifiable from a sustainability point of view, as the FTFA’s Trees for Homes initiative is a registered carbon offset programme under the Carbon Protocol of South Africa. By taking travel, electricity and paper usage into account, the FTFA online carbon calculator provides a high level estimation of a company’s annual carbon footprint, as well as the number of trees it will take to absorb that amount of carbon.

“Based on these calculations, we are proud to state that the number of trees planted have already offset Konica Minolta South Africa’s carbon emissions, giving us a ‘carbon-neutral’ status,” says Griffith.

“Aside from this, from a social perspective, activities such as studying for exams, chatting to friends or even just dreaming of the future are a lot more conducive under a canopy of branches that provides shelter and coolness during the country’s hot summer months. In fact, the beautification of schools in particular has been linked to improved academic performance. According to a 2010 study entitled ‘Student performance and high school landscapes: Examining the links’, students performed better academically at schools surrounded by nature and were more likely to graduate.”

In each area, Konica Minolta South Africa branch employees have become thoroughly involved with the planting of the trees, which consisted of indigenous and fruit trees. From here, the trees become the responsibility of the teachers, learners and caretakers.

Pieter van Zyl, Pietermaritzburg branch manager at Konica Minolta South Africa, took part in the tree planting at a girls’ high school in the area and believes it is everyone’s social and moral responsibility to implement environmentally sustainable measures. “Planting these trees not only mitigates our carbon emissions, but also brings about environmental and social benefits such as preventing water run-off, settling dust, provide shade and shelter, lessening noise and helping to beautify our city,” he says.  

“Konica Minolta South Africa employees were thoroughly involved with the planting of the trees along with the Durban schools’ staff and children, and found it to be a greatly inspiring and fulfilling exercise.  Prior to the planting, the school children were educated on the importance of proper ground preparation, planting techniques and aftercare.  This will ensure that the trees will thrive so that they might be enjoyed by generations to come,” adds Gary Goadsby, Durban branch manager at Konica Minolta South Africa. 

South African newspapers are not dying

JOHANNESBURG – According to PricewaterhouseCoopers’ fourth annual South African Entertainment and Media Outlook report, these industry are estimated to grow by 10.9% over the next five years, which means it’ll generate R175bn in 2017.

 

“The South African market bucks the trend seen in other nations; its revenues are increasing even while the market evolves to digitised formats,” the report explains. “In contrast, newspapers in the UK and the US are struggling to devise sustainable long-term business models.”

 

The survey paints a newspaper industry that is “buoyant and diverse”, it forecasts that advertising revenue with grow by 6.2% from R7.5bn to R10.1bn. In contrast, online advertising is expected to grow by 27% a year, which is only worth R506m – only 5% of newspaper revenue.

 

Digital circulation revenues are expected to grow from R13mil to R215mil by 2017, but contrary to other countries with the same broadband, South Africans still prefer print over digital news content. Readership remains constant with 31% of the adult population read a daily newspaper.

 

Vicky Myburgh, PwC’s entertainment and media industries leader for South Africa, told the Business Times, that while most of the growth would be from digital technology, the traditional non-digital media would still dominate the industry over the next five years.

 

Myburgh continues, that in South Africa books were struggling, as they were “largely unaffordable”. Yet magazines and newspapers will continue to grow, because of price and diversity in languages.

Source: www.sabreakingnews.co.za – Posted by: Kyle Stevenson   Posted date:  September 25, 2013  

The full report here

http://www.pwc.co.za/en/assets/pdf/entertainment-and-media-outlook-2013-2017.pdf

photo Courtesy: photopin.com

 

The Protection of Personal Information Act will soon come into effect, and companies have to carefully consider how they handle, distribute and use their customers’ information. Fortunately, there are tools that can make this much easier.

 

One tool that every business should investigate is document management – in all its forms. Document management is a set of rules and standards surrounding the methods of storing and managing all information (in document form) across the organisation. It’s becoming critical – not only because of the risks that are part and parcel of handling sensitive information, but also because of the sheer volume of data that we are accumulating. We need to be able to respond to information faster and more efficiently if we are to compete in today’s rapidly paced marketplace – which means that we need to access, search and share data quickly. Unfortunately not every organisation can implement a complex, effective enterprise-level document management system – but there are ways and means of taking control.

 

Take faxes, for example. The days of feeding a piece of paper through a noisy dial-up machine, where after it is received and filed along with a stack of other pieces of paper, are long gone. Today’s faxes have an inherent point-to-point audit trail, along with date and time stamps, which means that you are able to track all documents as it travels through the organisation.

 

Fax servers can be configured to log and archive copies of all in- and outbound faxes. By integrating multifunctional peripheral devices (MFPs) with a fax server, all messaging can be logged – which optimises security. It’s a digital, fast and safe electronic document repository that can be categorised and equipped with retention rules and regulations – including the facilitation and management of access to those documents. It’s an excellent archiving solution that most companies can use – big or small.

 

The “traditional” fax system comes with a good deal of risk.  Let’s just say the old paper-based fax sits in the corner of the room and Joe Soap is printing something off the same machine. He might see a confidential document containing banking details and read or even circulate it. That’s a significant breach, subject to a fine, without anyone being able to pinpoint the source internally. With the digital system, there is an electronic archive repository and an audit trial, which means that the company can determine exactly who opened each document that was received, as well as whether it was deleted or forwarded.

 

Fax can be a significant tool to ensure that customer information stays secure. Speak to a service provider about how information travels through your organisation and work with a fax system that will allow you to set up the correct rules for security and retention. 

 

By Craig Freer, Head of Enterprise Products, Vox Telecom

Key features of informational labelling

Pyrotec PackMedia, the leading provider of innovative on-pack solutions, recently conducted research to identify what was most important to their clients within the pharmaceutical and agrochemical industries.

 

Timothy Beattie, General Manager of Pyrotec PackMedia, said: “It was important for us to ascertain what was most important to our informational client base, in order for us to ensure that we met their requirements with our offerings and were adding value to their brands.”

PackMedia’sleaflet-label, Fix-a-Form®, was found to bethe preferred option by pharmaceutical and agrochemical manufacturers as it is able to contain extensive information within the confines of an adhesive label. Fix-a-Form® allows for variable manufacturer on-pack data to be included – ensuring complete traceability – and is able to be applied with standard labelling equipment.

The key factors that were important to pharmaceutical and agrochemical manufacturers when selecting a suitable on-pack label, were as follows:

Space: It is important to ensure that there is sufficient space to convey all of the information required by law on a product’s packaging, specifically pertaining to the composition, potential side-effects, contraindications, directions for use etc. A leaflet-label is a good way of including all of the essential information in a small area of space.

 

User-friendly: Labels that were able to be applied using standard labelling machinery, such as Fix-a-Form®, were preferred by manufacturers as no additional application equipment needed to be purchased. Labels are also able to be resealed for repeated reference.

Waste Reduction: Fix-a-Form® removes the need for excessive packaging and outer cartons, which ultimately reduces costs and provides an environmentally-conscious method of labelling goods.

 

Variety: As the old saying goes: ‘variety is the spice of life’. Fix-a-Form® is available in a wide range of designs and formats to suit the style of the product or information presented.

 

Multilingual:When distributing to other countries, user-instructions, hazard warnings and application guidelines need to be included in a number of local languages- which often leads to challenges in terms of labelling. Manufacturers struggle to include the compulsory information in the limited space provided on a traditional label, which needs to fit a small pharmaceutical bottle or box. PackMedia’s Fix-a-Form® leaflet-label occupies the area of a standard label but provides additional space to include dosage instructions, warnings and indications in multiple languages, as stipulated by legislation internationally.

 

“These key features are of paramount importance to the pharmaceutical and agrochemical industries, as they enhance the consumer experience and increase the chances of a repeat purchase,” concludes Beattie. “Fix-a-Form® leaflet-labels make it possible to include necessary information required, without compromising on the aesthetic aspects.”

 

PYROTEC:
Pyrotec is a privately owned South African company that specialises in providing innovative and top quality product identification solutions. The company’s extensive service offering includes on-pack product identification solutions including self-adhesive labels systems, as well as coding and labellingequipment. With a service offering founded on a dedication to quality, operational reliability, and excellent service, the Cape Town based company has a national footprint with centres in major cities across the country. With more than 40 years’experience, Pyrotec has three brands operating under its ambit: Pyrotec PackMedia, Pyrotec PackMark and Tower which includes Toby Tower. The proudly independent company is headed-up by Managing Director, Rowan Beattie.

For more info see: www.pyrotec.co.za

 

The Lion Match Company, a uniquely South African company home to a number of well-known brands, needed to clear excess stock of its Loving Touch shave gel – and it needed to do it in a hurry.

 

Bianca Frade, Product Manager for Loving Touch Shaving, said: “We needed to clear remaining stock from the retail shelves and we looked at numerous below-the-line promotional devices that would assist us in achieving this. We eventually opted for Pyrotec PackMedia’s ElastiTote® hang tag, which would be used to promote to shoppers a free razor with every purchase of the gel.”

Pyrotec PackMedia is the leading provider of innovative on-pack solutions to the South African market. ElastiTote® forms part of Pyrotec PackMedia’s ElastiTag® collection- a range of unique, elasticised hang tags that can be used for labelling, branding and marketing a wide variety of products from produce to cosmetics.The ElastiTote® variant allows for a promotional item to be connected to the main product; be it a sample packet, trial-sized product or for purposes of cross-promotion. In the case of the Loving Touch brand, the ElastiTote® was used to attach arazor to the bottle of shave gel as part of the promotion.

Timothy Beattie, General Manager of Pyrotec PackMedia, says: “A free item always provides incentive for customers to purchase a product, even if their preferred brand is usually another. ElastiTote® – which is considered a brand enhancement tool – provides an attention-grabbing way to incentivise a promotional campaign while increasing the aesthetic appeal of the product on offer.”

Frade was extremely happy with the outcome of the promotion: “The campaign was so successful that we had to keep stock back in order for it not to run out before we launched our new branding, as it was selling very fast. The Management team was very happy as it allowed us to get rid of stock that would have been written off.”

“This success would not have been possible without the ElastiTote®! It made the product stand-out on the shelves whilst enhancing the brand. We will definitely use it again.”

 

About Pyrotec
Pyrotec is a privately owned South African company that specialises in providing innovative and top quality product identification solutions. The company’s extensive service offering includes on-pack product identification solutions including self-adhesive labels systems, as well as coding and labellingequipment. With a service offering founded on a dedication to quality, operational reliability, and excellent service, the Cape Town based company has a national footprint with centres in major cities across the country. With more than 40 years’experience, Pyrotec has three brands operating under its ambit: Pyrotec PackMedia, Pyrotec PackMark and Tower which includes Toby Tower. The proudly independent company is headed-up by Managing Director, Rowan Beattie.

For more info see: www.pyrotec.co.za

Markem-Imaje Corporation, global manufacturer and distributor of product identification and traceability solutions, recently announced its acquisition of RSI Systems- a manufacturer of integrated thermal inkjet (TIJ) printing solutions. As a result of this acquisition, Pyrotec –exclusive South African distributor for this world-renowned manufacturer – can offer customers TIJ printing solutions for high resolution codes through its Markem-Imaje range of machinery.

“What this means is that Pyrotec will now be able to offer technology that is equipped to print high resolution codes such as complex 2D barcodes,which can be used for traceability, anti-diversion and promotional coding printing applications. This is very exciting news for manufacturers for whom product integrity iskey,” explains Brandon Pearce, General Manager of PackMark – the coding and labelling brand under the Pyrotec umbrella.

Markem-Imaje is well known for its innovative ink development, in addition to its global sales and service network.  Together with the products and TIJ expertise of RSI, Markem-Imaje will now be able to deliver new innovations in TIJ high resolution printing and ink solutions. “The marriage between these two – both leaders in their respective fields – means that we will now be able to offer solutions for demanding high speed, traceability printing applications as well as standard coding and marking applications.

“With the rapid boom in social media, many brands are now using these channels for promotional exercises – thus connecting social media with product promotion. 2D barcodes are used for promotional coding applications, and thus TIJ is a key enabling technology that will allow us to meet our customers’ evolving traceability needs,” explains Pearce.

ENDS

PYROTEC:
Pyrotec is a privately owned South African company that specialises in providing innovative and top quality product identification solutions. The company’s extensive service offering includes on-pack product identification solutions including self-adhesive labels systems, as well as coding and labelling equipment. With a service offering founded on a dedication to quality, operational reliability, and excellent service, the Cape Town based company has a national footprint with centres in major cities across the country. With more than 40 years’ experience, Pyrotec has three brands operating under its ambit: PyrotecPackMedia, Pyrotec PackMark and Tower which includes Toby Tower. The proudly independent company is headed-up by Managing Director, Rowan Beattie.

For more info see: www.pyrotec.co.za

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